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Closing Manager Resume Example

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CLOSING MANAGER
Summary

Store Clerk possessing strong attention to detail and time management skills. Enjoys assisting customers in locating and selecting store items.

Enthusiastic Team Crew Associate willing to take on any job in support of restaurant operations and enhance customer satisfaction. Able to prepare food with safety and quality standards in mind. Physically fit and energetic with a flexible schedule and adaptable mentality.

Skills
  • Table setup
  • Menu inquiries
  • Guest service
  • Customer seating
  • Effective multi-tasker
  • Outgoing personality
  • Guest and client satisfaction
  • Time management
  • Employee mentoring
  • Organizational skills
  • Prior store management responsibilities
  • Employee training
  • Meeting deadlines
  • Forklift operation
  • Manual dexterity
  • Multitasking and prioritization
  • Recordkeeping and bookkeeping
  • Customer service oriented
  • Strong team member
  • Team building
  • Organizational ability
  • Cash register operation
  • Flexible and adaptable
  • Flexible schedule
  • Service-oriented mindset
Experience
McDonald's | Anna, ILClosing Manager12/2018 - Current
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Corner Pocket | New Orleans, LABartender Apprentice04/2014 - 06/2017
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
  • Accurately prepared all types of virgin and alcohol drinks for customers.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Greeted guests with friendliness and professionalism.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Proactively assessed customer needs and provided beverage refills, condiments and other services.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Executed cash transactions quickly and accurately.
Bubba Gump Shrimp Co. | New Orleans, LAHost01/2012 - 03/2014
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas every 30min-1hr to verify proper cleanliness and readiness for guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered telephone to provide establishment information and take party reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified servers after seating parties in section for prompt service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered questions about food and order statuses for waiting customers.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
Education and Training
Itt Technical Institute Kenner Louisiana | Kenner, LASome College (No Degree) in Electrical, Electronics Engineering Technologies
Nunez Community College | Chalmette, LASome College (No Degree) in Buisness Management
Youth Challenge Program Louis Armstrong Airforce Base | Carville, LAGED03/2010
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Resume Overview

Companies Worked For:

  • McDonald's
  • Corner Pocket
  • Bubba Gump Shrimp Co.

School Attended

  • Itt Technical Institute Kenner Louisiana
  • Nunez Community College
  • Youth Challenge Program Louis Armstrong Airforce Base

Job Titles Held:

  • Closing Manager
  • Bartender Apprentice
  • Host

Degrees

  • Some College (No Degree) in Electrical, Electronics Engineering Technologies
    Some College (No Degree) in Buisness Management
    GED

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