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closing expert resume example with 3 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Flexible & Adaptable
  • Training & Development
  • Good telephone etiquette
  • Teamwork
  • Leadership
  • Self-motivated professional
  • Planning and Coordination
  • Compassion
  • Critical thinking
  • Team Building
Work History
10/2020 to Current Closing Expert Chick-Fil-A | Findlay, OH,
  • Helped customers complete purchases, locate items and join reward programs.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Planned and scheduled projects and directly performed installations.
07/2018 to 09/2020 Shift Leader Colony Northstar | Boca Raton, FL,
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for adherence to safety procedures.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored kitchen staff at all levels to prepare each for demanding roles.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
07/2018 to 09/2018 Associate Chipotle | City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Education
Expected in 06/2016 to to High School Diploma | Estero High School, Estero, FL GPA:

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Resume Overview

School Attended

  • Estero High School

Job Titles Held:

  • Closing Expert
  • Shift Leader
  • Associate

Degrees

  • High School Diploma

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