Clinical Supervisorclinical Supervisor Resume Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Meticulous professional boasting over 25-year career in Medical,Education and Customer Service field. Talented at evaluating patients/clients needs. Analytical Clinical Supervisor successful in leveraging evidence-based data to improve nurse education, patient outcomes and audit results. Skilled in developing robust training and education programs to build strong integrated nursing teams. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.

  • Process improvements
  • Information management
  • Records management
  • Patient education
  • Medical Records Management
  • Staff Scheduling
  • Clinical instruction
  • Reporting requirements
  • Quality assurance
  • Recruitment
  • Staff Management
  • Clinical Quality Improvement
  • Staff education and training
  • Patient relationship management
Work History
11/2015 to 05/2021 Clinical Supervisor,+Clinical +Supervisor +resume Brooklyn Community Services | Brooklyln, NY,
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Developed and adjusted work schedules for Physicians and Medical staff.
  • Developed, implemented, revised and evaluated policies and procedures and educated staff on changes.
  • Maintained compliance with Joint Commission standards in all areas of operations.
  • Developed improvement plans to solve problems and improve lagging areas.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Lead and directed team of 12 clinical personnel and support staff.
  • Provided clerical and administrative assistance, to maintain optimal patient flows.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Verified patients had positive experience by providing exemplary customer service.
  • Partnered with clinic staff to manage patient satisfaction.
  • Served as first point of contact with new and returning patients.
  • Observed staff performance to monitor conflict management and performance skills.
  • Built relationships with physicians to create steady referral pipeline.
  • Motivated and supervised staff in delivering quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Assessed metrics and adjusted operational plans to uphold quality standards.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Oversaw all financial transactions and management functions, strategically managing operating budget.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
08/2013 to 07/2015 Educational Coordinator Healthcare Institute | City, STATE,
  • Accurately and completely recorded student progress and development in compliance with school policies and standards.
  • Documented progress students and family or sponsors made toward graduation, achievement of educational goals and positive educational outcomes.
  • Planned, formulated and assessed goals, policies and activities designed to implement educational objectives and performance standards.
  • Participated in workshops, seminars, education programs and other activities promoting professional growth and development.
  • Established and communicated clear learning objectives for all activities, distributing variety of learning materials and resources for use in educational activities.
  • Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
  • Contributed educational and clinical expertise to help optimize training courses and boost student learning.
  • Assessed student knowledge levels and abilities with detailed assessments.
  • Compiled, administered and graded examinations to evaluate and record student comprehension levels.
  • Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
  • Developed interesting and informative training to keep students engaged in learning and developing necessary skills for long-term career success.
  • Reviewed documentation and activities of student CNAs and corrected insufficient or harmful actions.
  • Maintained detailed records of students' activities and training progress.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Recorded grades for coursework and tests in online reporting system.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Organized and guided activities for students, including skills practice, research and memorization tasks.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Assigned homework assignments and quizzes and wrote corresponding keys.
  • Taught average of 24 students per class.
01/2011 to 08/2013 CNA, Phlebotomy and Medical Assistant Instructor Alamo Community College District | City, STATE,
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Distributed course syllabus and communicated course standards and learning objectives to students.
  • Assigned students to patients based on students' learning objectives and patient needs.
  • Analyzed clinical settings' effectiveness in helping students achieve course and program outcomes.
  • Evaluated students' competencies through written assignments and examinations.
  • Provided immediate and constructive feedback to students individually and as group.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Coached students on individual level with patience and positive reinforcement.
  • Upheld classroom rules and regulations according to campus and department guidelines.
  • Supported students with one-on-one coaching in career pursuits and post-program next steps.
  • Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
  • Gathered and reported attendance records according to school and program protocols.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Worked collaboratively to teach new nursing staff how to work with team members and freely report problems.
  • Taught students how to complete important patient care tasks
  • Increased efficiency and team productivity by promoting operational best practices.
Expected in Associate of Science | Business Management Palo Alto College, San Antonio, TX GPA:

In attendance

Expected in 05/1996 LVN License | Nursing St.Philips College, San Antonio, TX, GPA:

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Resume Overview

School Attended
  • Palo Alto College
  • St.Philips College
Job Titles Held:
  • Clinical Supervisor,+Clinical +Supervisor +resume
  • Educational Coordinator
  • CNA, Phlebotomy and Medical Assistant Instructor
  • Associate of Science
  • LVN License

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