Clinical Service Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Clinical Service Supervisor Managed overall daily clinic operations, provided supervision of clinic staff, volunteers, and student interns to maintain an exceptional customer service experience. Managed the daily operations of the clinic which included meeting productivity standards of counseling staff, auditing to ensure regulatory compliance, oversight of collections, billing and monthly budget. Clear awareness of diverse backgrounds, alert to widely variety patient needs and circumstances. Collaborative team player, acting as key resource to colleagues and allied health professionals. Consistently meet/exceed expectations, combining cost containment with quality improvement and customer service. Areas of Expertise Operational troubleshooting professional Excellent communication skills Motivating change leader Process and policies development Strategic planning Organized and managed volunteer/internship programs; conducted recruitment, retention strategies, and training for volunteer/interns to meet administrative and clinical needs. Managed daily finances of the clinic within boundaries of approved operating budget; maintained budget expenditures. Ensured statistical data is maintained and reported completely and accurately; ensured databases and other records are maintained in accordance with Clinic guidelines and HIPAA compliance. Developed and implemented streamlined policies, procedures and protocols, adhering to industry best practices. Served as a liaison and facilitated public relation efforts between the office, local businesses, and patients.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
05/2017 to 09/2017 Clinical Service Supervisor Good Shepherd Hospice | Branson, MO,
  • Oversee the daily business operations of a variety of departments within a clinical site setting to include Women's Health, Pediatrics, Behavioral health, General Practice and Laboratory.
  • Supervised 80 support staff to include front and back office, phone operators, case managers, medical records and providers timesheets and schedules.
  • Provided leadership for support staff members and a liaison for solving problems.
  • Worked with site managers to assure continuing training and education for all support staff, with input from providers, care teams, and RN's.
  • Measured site call performance with key metrics such as (call abandonment, calls waiting etc.
  • with Digium PBX phone system, Overall monthly site incoming calls of approximately 13k and 433 daily.
  • Prepared agendas for department and site meetings.
  • Hired and trained staff to meet role requirements.
  • Conducted 90- day and annual performance reviews for all direct reports and forward to HR.
  • Provided guidance to support staff regarding policies, procedures, and various funding sources.
  • Utilized and ensured correct use by staff of the EMR system to ensure that documentation of care transformation activities (PCMH) are being done daily.
  • Responsible for assuring completion of patient satisfaction surveys and submission of surveys to appropriate entity.
  • Shared accountability for overall patient health outcomes, working in coordination with Care Teams.
  • Operated to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
07/2016 to 05/2017 Women’s Health Supervisor Plaid | Salt Lake City, UT,
  • Managed the daily business operations of the Women's Health department with 25 employees to include providers, medical assistants, patient service representatives, case managers, Prenatal Health Workers, medical records and phone operators.
  • Decreased no show rate within a three- month period by 5%.
  • Increased patient retention rate which resulted in the addition of a new Women's Health provider to the department.
  • Facilitated transferring of approximately 55 OB patients monthly to contracted local OB/Gyn providers for delivery.
  • Increased overall department morale by providing incentives through friendly department competition.
  • Established practice standards, operating goals, productivity improvement and cost-reduction programs that consistently improved quality and patient satisfaction.
  • Responded to consistently shifting patient and staffing demands by developing work schedules and assigning daily staff responsibilities.
  • Measured department calls performance with key metrics system.
  • Prepared agendas for department meetings.
  • Coordinated disciplinary actions, performance enhancement plans, probation and terminations of clinical and administrative staff.
09/2015 to 07/2016 Clinical Lead Research Assistant Tri-City Medical Center | Oceanside, CA,
  • Hired and trained new Clinical Research Assistants.
  • Made weekly visits to clinical sites to ensure research assistants were following the organization's policies and procedures and meeting sites expectations.
  • Supervised and managed internal and external personnel to ensure timely initiation and completion of clinical studies, clinical documents, including those submitted to regulatory agencies.
  • Conducted department meetings.
  • Managed Research Assistants timesheets and clinic schedules.
  • Consistently projected and operated within study budgets.
12/2014 to 09/2015 Lead Back Office Medical Assistant Platinum Women’s Health And Wellness | City, STATE,
  • Maintained compliance with regulatory licensing and audits for clinical and laboratory services.
  • Responsible to maintain a safe and clean work environment, including unit based specific safety and infection control requirements.
  • Assisted management with the planning coordination organization and directing of clinic operations PR and compliance reporting.
  • Assist Physician in patient interaction and in minimal invasive procedures.
  • Provided thorough supervision for day-to-day operations of facility in accordance with policies.
  • Created annual goals objectives and budget and made recommendations to reduce costs.
  • Submitted authorizations for medications, contraceptive devices, consults, and procedures to insurances.
  • Provide education on contraception and Women’s Health.
  • Familiar with Federally funded insurance programs, requirements and Coding.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Trained new support staff, oversaw patient office flow and scheduling.
  • Ordered office and clinical supplies cost efficiently.
  • Assisted in patient, physicians and employee’s complaints and concerns.
05/2013 to 08/2014 Office/ Urgent Care Supervisor Temecula Valley Digestive Disease Consultants​ | City, STATE,
  • Oversee the daily business operations of a variety of departments within a clinical site setting to include medical office, laboratory, fitness center and radiology department services.
  • Assumed all personnel management and development duties, including but not limited to hiring, training, evaluating new employees, organizing and facilitating trainings, providing technical support, as well as motivating and directing over 15 support staff.
  • Implemented and enforced all safety rules and regulations department wide.
  • Oversaw purchasing, inventory, and equipment maintenance by coordinating with vendors and suppliers.
  • Complied with applicable controlled substance, hazardous material, and privacy regulations.
  • Acted as the office point of contact for all knowledge and questions on company policies, procedures, and staff and patient resources.
  • Exemplify proficiency in record management through controlling, tracking, and maintaining samples distribution and usage.
  • Obtained prior authorizations from third party insurance payers.
  • Acted as the office point of contact for all knowledge and questions on company policies, procedures, and staff and patient resources.
12/2012 to 03/2013 Office Supervisor Hunt Regional Center | City, STATE,
  • Planned, coordinated, and managed daily operations of the office services.
  • Developed, implemented and enforced all safety rules and regulations within the department.
  • Oversaw purchasing, inventory, and equipment maintenance by coordinating with vendors and suppliers.
  • Obtained prior authorizations from third party insurance payers.
  • Collaborated with outpatient surgery center in scheduling procedures and pre-op appointments for patient.
  • Exemplified proficiency in record management through controlling, tracking, and maintaining samples distribution and usage.
  • Supervised, trained and mentored support staff.
07/2005 to 02/2010 Office Manager Brian L. Nguyen M.D. Internal Medicine​ | City, STATE,
  • Managed daily office operations, work flow, 11 office staff – including recruitment, performance management and training/development of specialty practice.
  • Monitored support staff performance to ensure superior patient service and adherence to all regulations.
  • Effectively communicated with staff to ensure superior patient service.
  • Effectively communicated with physicians to keep them updated on daily schedules, staffing, goals, relevant issues Managed employee schedules, vacation and sick times to ensure coverage and maximize office profitability.
  • Prepared and conducted employee performance evaluations, provided constructive feedback, disciplined and guidance as needed.
  • Planned and conducted monthly office staff meetings Met with pharmaceutical representatives and scheduled lunches when indicated.
  • Assist with minor procedures flexible sigmoidoscopies and minor surgeries.
  • Inform patients of lab results and facilitate prescription refills.
  • Facilitated the opening of a second office location.
  • Provided excellent customer service in a medical institution and ensured all patients were well attended.
05/1996 to 03/2005 Back Office Medical Assistant Hillcrest OB Gyn | City, STATE,
  • Roomed patients, obtained patient history that included, weight, height, blood pressure, current medications, drug allergies, past allergies, past medical history, mechanism of current injury and other issues as instructed by the physician.
  • Telephone triage and appointment scheduling.
  • Assisted with minor procedures, colposcopies, endometrial biopsies and minor surgeries.
  • Scheduled patients for offsite tests, lab work, scans, and consultation appointments.
  • Facilitated prescription refills, sterilized instruments and restocked exam rooms Maintained and tracked all pathology reports.
  • Educated patients for surgery and post-op care management.
Fluent in Spanish
Expected in Bachelor of Science | Health Administration University of Phoenix, , GPA:
Health Administration
Expected in Associates | Science Paris Junior College, Greenville, Texas GPA:
Expected in Certificate Healthcare Management | , , GPA:
Expected in Certificate Supervising Employees | University of Phoenix, Phoenix, Arizona GPA:
Expected in Certificate | California State University, San Marcos, California GPA:
Expected in Certificate Medical Assistant | Healthcare Interpreting California State University, San Marcos, California GPA:
Expected in | Maric College of Medical careers, , GPA:
administrative, budget, budgets, business operations, consultation, cost-reduction, excellent customer service, delivery, directing, documentation, hiring, HR, insurance, inventory, Languages, leadership, meetings, office, organizing, PBX, performance reviews, performance management, personnel, personnel management, phone system, policies, PR, Coding, purchasing, quality, recruitment, reporting, Research, safety, scheduling, Fluent in Spanish, staffing, Supervising, supervision, technical support, Telephone, phone, work flow

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Resume Strength

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Resume Overview

School Attended
  • University of Phoenix
  • Paris Junior College
  • University of Phoenix
  • California State University
  • Healthcare Interpreting California State University
  • Maric College of Medical careers
Job Titles Held:
  • Clinical Service Supervisor
  • Women’s Health Supervisor
  • Clinical Lead Research Assistant
  • Lead Back Office Medical Assistant
  • Office/ Urgent Care Supervisor
  • Office Supervisor
  • Office Manager
  • Back Office Medical Assistant
  • Bachelor of Science
  • Associates
  • Certificate Healthcare Management
  • Certificate Supervising Employees
  • Certificate
  • Certificate Medical Assistant