LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Focused Clinical Research Coordinator well-versed in study protocols, standard operating procedures and general trial oversight. Excellent problem-solving abilities with a detail-oriented nature. Ready to bring 1 1/2 year of related experience to a challenging new role.

Skills
  • Performing EKGs
  • Customer Service
  • Time management
  • Administrative support
  • MS Office
  • Data Analysis
  • Strategic Planning
  • Quality Assurance
  • Data Collection
  • Database Management
  • Regulatory Compliance
  • Data Entry
  • Team building
  • Appointment Scheduling
  • Insurance verifying
  • Medical insurance
  • Document filing
  • ICD-10 and CPT coding understanding
  • EMR
  • Insurance Verification
  • Good Clinical Practices
  • Specimen collections
  • Schedule Coordination
  • Medical Terminology
  • Microsoft Software
  • Outbound calling
  • HIPAA expert
Work History
Clinical Research Coordinator, 01/2020 to Current
University Of Miami Miller School Of MedicineDoral, FL,
  • Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
  • Collected, evaluated and modeled collected data.
  • Coordinated clinical trials focused on disorders such as IBS and Endometriosis.
  • Use CTMS and EDC to properly document patient information and schedule visits.
  • Knowledgeable about Medidata
  • Followed informed consent processes and maintained records.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Collected data and followed research protocols, operations manuals and case report form requirements.
  • Gathered, processed and shipped lab specimens.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Implemented electronic data capturing systems to adhere with clinical research guidelines.
  • Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
Clinical Allergy Specialist, 08/2018 to 06/2019
Spectrum HealthHudsonville, MI,
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Resolved patient financial and insurance problems with guidance from documented guidelines and procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
  • Used EMR to schedule appointments.
  • Directed and oversaw practice with 4 providers handling 100 weekly appointments.
  • Provided patients with education regarding conditions and treatments to help address concerns.
  • Reviewed patient medical information and completed thorough physical examinations, discussing current symptoms and concerns to gain complete picture of present health and wellness.
  • Handled 5 calls per hr to address customer inquiries and concerns.
  • Contributed to team results in fast-paced health care environments.
  • Implemented immunotherapy procedures to help desensitize patients to severe allergens.
  • Ordered skin prick, IgE RAST and other tests to isolate likely allergens.
Veterinary Technician, 03/2017 to 12/2018
Virginia Commonwealth UniversityRichmond, VA,
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Assisted veterinarians in performing basic exams and tests such as heartworm testing and fecal testing for all species of patients.
  • Processed new patients and updated client records with key information such as pet medical history and owner information using iPad.
  • Administered heartworm and flea and tick medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
Area Supervisor, 10/2015 to 08/2018
BiolifeElgin, IL,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Revitalized sales floor area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Processed orders and issued documentation.
  • Planned sequence of operations and established schedule.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Directed daily workflow of 15-strong team in sales and stock room.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Returned change and currency and processed debit and credit card payments with 97% accuracy rate.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Master of Health Administration: Health Administration, Expected in
Central Michigan University - Mount Pleasant, MI
GPA:

Graduated with a Master's of Health Administration degree with a 3.47GPA.

Successful project in implementing new strategies to make sure patients are more compliant to allergy treatment.

Bachelor of Science: Interdisciplinary Studies, Expected in 05/2015
Shorter University - Rome, GA
GPA:

Bachelor's of Science Degree with concentrations in Biology, Psychology, and Chemistry.

Certifications

Basic Life Support Certification

Accomplishments
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved insurance issue with a patient which led to the correction of a billing issue caused my coworker.
  • Implemented new strategy to make patients more compliant to medication.
  • NCAA All-American track and field athlete
  • Captain of collegiate Track and Field team

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Resume Overview

School Attended

  • Central Michigan University
  • Shorter University

Job Titles Held:

  • Clinical Research Coordinator
  • Clinical Allergy Specialist
  • Veterinary Technician
  • Area Supervisor

Degrees

  • Master of Health Administration
  • Bachelor of Science

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