Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Focused Clinical Research Coordinator well-versed in study protocols, standard operating procedures and general trial oversight. Excellent problem-solving abilities with a detail-oriented nature. Ready to bring 1 1/2 year of related experience to a challenging new role.

  • Performing EKGs
  • Customer Service
  • Time management
  • Administrative support
  • MS Office
  • Data Analysis
  • Strategic Planning
  • Quality Assurance
  • Data Collection
  • Database Management
  • Regulatory Compliance
  • Data Entry
  • Team building
  • Appointment Scheduling
  • Insurance verifying
  • Medical insurance
  • Document filing
  • ICD-10 and CPT coding understanding
  • EMR
  • Insurance Verification
  • Good Clinical Practices
  • Specimen collections
  • Schedule Coordination
  • Medical Terminology
  • Microsoft Software
  • Outbound calling
  • HIPAA expert
Work History
Clinical Research Coordinator, 01/2020 to Current
University Of Miami Miller School Of MedicineDoral, FL,
  • Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
  • Collected, evaluated and modeled collected data.
  • Coordinated clinical trials focused on disorders such as IBS and Endometriosis.
  • Use CTMS and EDC to properly document patient information and schedule visits.
  • Knowledgeable about Medidata
  • Followed informed consent processes and maintained records.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Collected data and followed research protocols, operations manuals and case report form requirements.
  • Gathered, processed and shipped lab specimens.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Implemented electronic data capturing systems to adhere with clinical research guidelines.
  • Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
Clinical Allergy Specialist, 08/2018 to 06/2019
Spectrum HealthHudsonville, MI,
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Resolved patient financial and insurance problems with guidance from documented guidelines and procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
  • Used EMR to schedule appointments.
  • Directed and oversaw practice with 4 providers handling 100 weekly appointments.
  • Provided patients with education regarding conditions and treatments to help address concerns.
  • Reviewed patient medical information and completed thorough physical examinations, discussing current symptoms and concerns to gain complete picture of present health and wellness.
  • Handled 5 calls per hr to address customer inquiries and concerns.
  • Contributed to team results in fast-paced health care environments.
  • Implemented immunotherapy procedures to help desensitize patients to severe allergens.
  • Ordered skin prick, IgE RAST and other tests to isolate likely allergens.
Veterinary Technician, 03/2017 to 12/2018
Virginia Commonwealth UniversityRichmond, VA,
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Assisted veterinarians in performing basic exams and tests such as heartworm testing and fecal testing for all species of patients.
  • Processed new patients and updated client records with key information such as pet medical history and owner information using iPad.
  • Administered heartworm and flea and tick medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
Area Supervisor, 10/2015 to 08/2018
BiolifeElgin, IL,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Revitalized sales floor area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Processed orders and issued documentation.
  • Planned sequence of operations and established schedule.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Directed daily workflow of 15-strong team in sales and stock room.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Returned change and currency and processed debit and credit card payments with 97% accuracy rate.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Master of Health Administration: Health Administration, Expected in
Central Michigan University - Mount Pleasant, MI

Graduated with a Master's of Health Administration degree with a 3.47GPA.

Successful project in implementing new strategies to make sure patients are more compliant to allergy treatment.

Bachelor of Science: Interdisciplinary Studies, Expected in 05/2015
Shorter University - Rome, GA

Bachelor's of Science Degree with concentrations in Biology, Psychology, and Chemistry.


Basic Life Support Certification

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved insurance issue with a patient which led to the correction of a billing issue caused my coworker.
  • Implemented new strategy to make patients more compliant to medication.
  • NCAA All-American track and field athlete
  • Captain of collegiate Track and Field team

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Central Michigan University
  • Shorter University

Job Titles Held:

  • Clinical Research Coordinator
  • Clinical Allergy Specialist
  • Veterinary Technician
  • Area Supervisor


  • Master of Health Administration
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: