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clinical operations area director resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Goal-driven Healthcare Administration professional well-versed in
recruiting, training and leading employees to provide exceptional
services and outcomes. Highly organized and hardworking with
excellent planning and program management skills. Skilled at
improving processes, recruiting, HR management, maximizing team
productivity and reducing costs to achieve sustainable results. Familiar
with employee motivation and retention strategies, resident relations
and accreditation requirements.

Skills
  • Decision Making
  • Risk Management
  • Leadership
  • Budget Planning
  • Data Analysis
  • Verbal and Written Communication
  • Financial Operations Oversight
  • Quality Assurance Controls
  • HIPAA Guidelines
  • Rehabilitation Programs
  • Human Resources Management
  • Compliance Advisory
  • Patient Advocacy
  • Organizational Goal Development
  • Clinical Staff Management
  • Performance Monitoring
  • Profitability Strategies
  • Utilization Management
  • Clinical Quality Program Standards
  • Risk Mitigation
  • Medicare Compliance
  • Relationships/Networking
  • Marketing / Sales of Rehab Contracts
  • Strategic Planning And Development
  • Policy And Procedure Adherence
  • Able To Travel
  • Healthcare Industry
Work History
05/2013 to Current Clinical Operations Area Director Genesis Rehabilitation | Manchester, NH,
  • Established and maintained contacts at various management levels regarding clinical operations and specific projects.
  • Developed systems and procedures for effective project management and clinical operations.
  • Coached employees and supported positive behavior and interactions with patients and colleagues.
  • Assessed P and L and other key metrics and adjusted operational plans to meet budgetary expectations.
  • Direct day-to-day administrative and operational guidance to Directors of Rehab , providing guidance and leadership to over 200 employees across more than 22 departments.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Supervised team of 22 Directors of Rehab.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Collaborated with state and National organizations to leverage industry connections.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Oversaw all financial transactions and management functions, strategically managing $ 12.3 million operating budget with NOI of 4.8 million.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
04/2008 to 05/2013 Director of Rehab Services Tenet Healthcare Corporation | Sugar Land, TX,
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Maintained appropriate and adequate staffing and scheduling of residents on caseloads and notified Sr DOR of staffing constraints.
  • Communicated with patients, ensuring that medical information was kept private.
  • Managed application processes for facility certifications with mandatory education programs.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Motivated and supervised PTs , OTs , STs and assistants in delivering quality patient care.
  • Coached employees to offer high-quality, cost-effective care to all residents.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Oversaw all financial transactions and management functions, strategically managing $1.2 million operating budget annually.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
06/2006 to 04/2008 Physical Therapist Assistant Kindred Healthcare | Knoxville, TN,
  • Documented each patient case with updates in computer system.
  • Assisted Physical Therapists to initiate different patient care plans in outpatient setting.
  • Provided therapeutic treatments to patients after hip replacement surgery.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Administered treatments using various modes of delivery
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Communicated with physical therapists to provide updates on patient care.
  • Assisted 1-2 Physical Therapists to initiate different patient care plans in outpatient setting
Education
Expected in 05/2015 to to Bachelor of Arts | Business Administration And Management Marshall University, Huntington WV, GPA:
Expected in 05/2006 to to Associate of Science | Physical Therapy Assistant Marshall University , Huntington WV, GPA:
Affiliations
  • Greater Huntington Parks and Recreation Board Commissioner - Jan 2013 to July 2015
  • Mountwest Community and Technical College PTA Program Advisory Board - Jan 2019 to present
  • Student Affiliations Liaison for West Virginia University , Marshall University , University of Charleston , and Mountwest Community and Technical College
  • Genesis Rehab Services contact person for WV Healthcare Association

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Resume Overview

School Attended

  • Marshall University
  • Marshall University

Job Titles Held:

  • Clinical Operations Area Director
  • Director of Rehab Services
  • Physical Therapist Assistant

Degrees

  • Bachelor of Arts
  • Associate of Science

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