Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
HEALTH CARE ADMINISTRATION professional who has followed a career path in healthcare laboratory department and now wants to expand in to new horizons. Strengths include policy setting, project management, process improvements, program development, development of training programs, and an asset to the manager. Well regarded as a dynamic group motivator, performance coach with proven accomplishments, workforce competency training, handles 150+ direct reports, trouble shooting, customer service, and in-service training. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Skills
Analytical thinker
Accomplished leader
Recruiting and hiring expert
Supervisory training
Promotes positive behavior
Quality improvement competency
Resource management expertise
Independent judgment and decision making
Work History
05/2011 to Current
Clinical Laboratory ManagerEurofins Scient. – Davis, CA,
Ensure quality management and performance improvement initiatives.
Ensure the lab follows all accrediting regulations.
Coordinate training objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
Guide the process of root cause analysis to identify, track and resolve adverse events encompassing the development, implementation and monitoring of a corrective action plans.
Provide troubleshooting and information for physician Provide information for setting up laboratories.
Manage 150+ employees that include a core laboratory, microbiology, virology, three stat laboratories, and seven phlebotomy drawstations.
Provide guidance for CAP surveyors.
Help initiate new processes that eliminate redundancies.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Recruited, hired, trained and coached on average of number new employees per year.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Interpreted and communicated new or revised policies to staff.
Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Reviewed customer survey information to prioritize areas of improvement.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Identified process improvements in the day-to-day functioning of the department.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
08/2010 to 05/2011
Immunochemistry SupervisorAmerican Advanced Management, Inc – Modesto, CA,
Ensure quality management and performance improvement initiatives.
Ensure the lab follows all accrediting regulations.
Coordinate training objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
Guide the process of root cause analysis to identify, track and resolve adverse events encompassing the development, implementation and monitoring of a corrective action plans.
Schedule employees and promote cross training.
Created monitors to improve the workflow of the laboratory.
Use Stock Clerk to order supplies for three different cost centers.
Reestablish schedules to stop unjustified overtime.
Enforce laboratory policies and help improve policies in place.
Established staff schedules and assignments based on facility needs and equipment availability.
Administered job knowledge assessments and competency testing for certification-level training.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Ensure quality management and performance improvement initiatives.
Ensure the lab follows all accrediting regulations.
Coordinate training objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
Guide the process of root cause analysis to identify, track and resolve adverse events encompassing the development, implementation and monitoring of a corrective action plans.
Have taken over manger duties such as
Assigned employee areas, scheduled staff breaks and authorized overtime.
Identified process improvements in the day-to-day functioning of the department.
Routinely collaborated with department managers to correct problems and improve services.
2006 to 02/2007
Clinical Laboratory Scientist/Lead Safety TechnologistOU Medical Center – City, STATE,
Check eyewash stations and showers on a weekly basis.
Ensure the laboratory is following OSHA regulations.
Ensure annual training is completed on a timely basis.
Key Accomplishments Implemented new training techniques for annual safety training to make it more enjoyable and friendly to staff.
Ensured staff did not receive unwanted overtime by coming in for shift specific training.
This was the first time this was done.
In previous years, the graveyard shift was required to stay over for any training.
This led to more training programs for night shift being conducted this way.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Interpreted and communicated new or revised policies to staff.
2002 to 2006
Clinical Laboratory ScientistOU Medical Center – City, STATE,
Trained to work in the following areas: urinalysis, coagulation, hematology, chemistry, and toxicology
Able to perform manual differentials, retics, and perform spinal fluid counts.
Experience with mass spectrometry, DXC, LX, Dimension, Centaur, Architect, TDX, DXI, Thin layer chromatography, Rapid Point, LH 750, LH 500, Cell dyn, Atlas, Ca1500, Fibrometer, and ACL.
05/1998 to 11/2001
InspectorWrangler Jeans – City, STATE,
Responsible for quality control of the jeans.
Ensured jeans had no holes, skipped stitches, working zipper, button, correct size, and no raw edges.
Ensured jeans had the proper attachments such as stickers or billboards.
One of five inspectors who were trained as an auditor.
Education
Expected in 2010
Masters: Health Care Administration University of Phoenix - , GPA:
Expected in 2008
Bachelors of Science: Health Administration and Health Information System University of Phoenix - , GPA:
Expected in 2001
Associates: Medical Laboratory Technician Seminole State College - , GPA:
Expected in
Certificate in Effective Leadership 2013. Certificate in Leading Teams and Organizations 2013.: University of Notre Dame - , GPA:
Expected in 1998
High School Diploma: Holdenville High School - , GPA:
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