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Clinical Laboratory Manager Resume Example

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CLINICAL LABORATORY MANAGER
Professional Summary
HEALTH CARE ADMINISTRATION  professional who has followed a career path in healthcare laboratory department and now wants to expand in to new horizons. Strengths include policy setting, project management, process improvements, program development, development of training programs, and an asset to the manager. Well regarded as a dynamic group motivator, performance coach with proven accomplishments, workforce competency training, handles 150+ direct reports, trouble shooting, customer service, and in-service training. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Skills
  • Analytical thinker
  • Accomplished leader
  • Recruiting and hiring expert
  • Supervisory training
  • Promotes positive behavior
  • Quality improvement competency
  • Resource management expertise
  • Independent judgment and decision making
Work History
06/2011 to Current
Clinical Laboratory Manager OU Medical Center – Oklahoma City, OK
  • Ensure quality management and performance improvement initiatives.
  • Ensure the lab follows all accrediting regulations.
  • Coordinate training objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
  • Guide the process of root cause analysis to identify, track and resolve adverse events encompassing the development, implementation and monitoring of a corrective action plans.
  • Provide troubleshooting and information for physician Provide information for setting up laboratories.
  • Manage 150+ employees that include a core laboratory, microbiology, virology, three stat laboratories, and seven phlebotomy drawstations. 
  • Provide guidance for CAP surveyors.
  • Help initiate new processes that eliminate redundancies.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Recruited, hired, trained and coached on average of number new employees per year.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Interpreted and communicated new or revised policies to staff.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Identified process improvements in the day-to-day functioning of the department.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
09/2010 to 06/2011
Immunochemistry Supervisor Quest Diagnostics Diagnostic Laboratory of Oklahoma – Oklahoma City, OK
  • Ensure quality management and performance improvement initiatives.
  • Ensure the lab follows all accrediting regulations.
  • Coordinate training objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
  • Guide the process of root cause analysis to identify, track and resolve adverse events encompassing the development, implementation and monitoring of a corrective action plans.
  • Schedule employees and promote cross training.
  • Created monitors to improve the workflow of the laboratory.
  • Use Stock Clerk to order supplies for three different cost centers.
  • Reestablish schedules to stop unjustified overtime.
  • Enforce laboratory policies and help improve policies in place.
  • Established staff schedules and assignments based on facility needs and equipment availability.
  • Administered job knowledge assessments and competency testing for certification-level training.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
03/2007 to 09/2010
Evening Shift Supervisor/Coordinator OU Medical Center – Oklahoma City, OK
  • Ensure quality management and performance improvement initiatives.
  • Ensure the lab follows all accrediting regulations.
  • Coordinate training objectives with a focus on individual, departmental and hospital-wide initiatives and team concepts.
  • Guide the process of root cause analysis to identify, track and resolve adverse events encompassing the development, implementation and monitoring of a corrective action plans.
  • Have taken over manger duties such as
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Identified process improvements in the day-to-day functioning of the department.
  • Routinely collaborated with department managers to correct problems and improve services.
01/2006 to 03/2007
Clinical Laboratory Scientist/Lead Safety Technologist OU Medical Center – Oklahoma City, OK
  • Check eyewash stations and showers on a weekly basis.
  • Ensure the laboratory is following OSHA regulations.
  • Ensure annual training is completed on a timely basis.
  • Key Accomplishments Implemented new training techniques for annual safety training to make it more enjoyable and friendly to staff.
  • Ensured staff did not receive unwanted overtime by coming in for shift specific training.
  • This was the first time this was done.
  • In previous years, the graveyard shift was required to stay over for any training.
  • This led to more training programs for night shift being conducted this way.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Interpreted and communicated new or revised policies to staff.
01/2002 to 01/2006
Clinical Laboratory Scientist OU Medical Center – Oklahoma City, OK
  • Trained to work in the following areas: urinalysis, coagulation, hematology, chemistry, and toxicology
  • Able to perform manual differentials, retics, and perform spinal fluid counts.
  • Experience with mass spectrometry, DXC, LX, Dimension, Centaur, Architect, TDX, DXI, Thin layer chromatography, Rapid Point, LH 750, LH 500, Cell dyn, Atlas, Ca1500, Fibrometer, and ACL. 
06/1998 to 12/2001
Inspector Wrangler Jeans – Seminole, OK
  • Responsible for quality control of the jeans.
  • Ensured jeans had no holes, skipped stitches, working zipper, button, correct size, and no raw edges.
  • Ensured jeans had the proper attachments such as stickers or billboards.
  • One of five inspectors who were trained as an auditor.
Education
2010
Masters: Health Care Administration
 University of Phoenix -
2008
Bachelors of Science: Health Administration and Health Information System
 University of Phoenix -
2001
Associates: Medical Laboratory Technician
 Seminole State College -
Certificate in Effective Leadership 2013. Certificate in Leading Teams and Organizations 2013.: University of Notre Dame -
1998
High School Diploma:
Holdenville High School -
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Resume Overview

Companies Worked For:

  • OU Medical Center
  • Quest Diagnostics Diagnostic Laboratory of Oklahoma
  • Wrangler Jeans

School Attended

  • University of Phoenix
  • Seminole State College
  • University of Notre Dame
  • Holdenville High School

Job Titles Held:

  • Clinical Laboratory Manager
  • Immunochemistry Supervisor
  • Evening Shift Supervisor/Coordinator
  • Clinical Laboratory Scientist/Lead Safety Technologist
  • Clinical Laboratory Scientist
  • Inspector

Degrees

  • Masters : Health Care Administration
    Bachelors of Science : Health Administration and Health Information System
    Associates : Medical Laboratory Technician
    Certificate in Effective Leadership 2013. Certificate in Leading Teams and Organizations 2013. :
    High School Diploma :

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