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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 10 + years client interface experience.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Microsoft Office Suites
  • Multi-Tasking Management
  • Service Orientation



  • Data Collection
  • Telephone Skills
  • Type 45 Wpm
  • Client Relations
  • Computer Proficiency
  • Data Collection
  • Data Entry
  • Customer Service
  • Creative Problem Solving
  • Critical Thinking

Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Contributed to a 30% drop in shoplifting through increased awareness and intervention measures.


Met monthly sales goals for 4 months straight.


Developed and implemented new loss prevention methods which resulted in a 40% reduction in shrinkage rates.


Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Developed highly effective sales training strategies as Sales Manager of a 10-person team.
  • Increased office organization by developing more efficient filing system and customer database protocols.
Work Experience
07/2015 to 2016
Clinical Coordinator Ahmc Healthcare Inc. Alhambra, CA,
  • Negotiates the clinical schedule with the various clinical sites.
  • Troubleshoots concerns related to clinical year students and or rotation sites.
  • Monitors students progress on rotations and remediates student's academic needs.
  • Reviews preceptors and students evaluations and addresses concerns accordingly.
  • Maintains a close working relationship with on-site coordinators appointed by a director, in an effort to stay abreast of conditions.
10/2013 to 05/2015
Supervisor Ipic Entertainment Westwood, MA,
  • Was responsible for positive customer relations through proper handling of all customer issues.
  • Maintained dialogs with customers to get feedback on items not found, and quality of service on the floor.
  • Trained employees in job responsibilities and safe operating procedures.
  • Motivated employees to maintain a positive attitude and provide excellent customer service to our customers.
07/2013 to 09/2013
Inbound Call Center Representative Waste Connections Healy, AK,
  • Interacted with clients through telephone to provide information about services or products, canceled accounts, renewed accounts, opened new accounts, entered and took orders, and obtained complaint details.
  • Recorded details of inquiries, comments or complaints, transactions or interactions and took action in accordance to it.
  • Collected payments or deposits, determined service requested charges or arranged billings Drafted contract forms, issued orders of service discontinuance, made changes of address records using computers, etc.
  • Resolved complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills.
09/2007 to 02/2013
Key Holder/Sales Lead The Buckle Rapid City, SD,
  • Assisted with the training of all new employees as well as the re-training of existing employees when needed.
  • Motivated and worked together with employees to meet and exceed sales goals.
  • Informed employees of new updates and general developments in the company.
  • Promoted a work environment that was positive, customer-service oriented, and compliant with established company policies and procedures.
09/2005 to 07/2007
Administrative Assistant Adapt Community Network Sunnyside, NY,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Facilitated working relationships with co-tenants and building management.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
07/2003 to 09/2005
Sales Associate/Cashier Petco Avon, CT,
  • Assisted customers to select merchandise based on their preference and needs.
  • Maintained a balanced cash register and performed tasks like depositing and counting money.
  • Answered customer queries pertaining to displayed merchandise.
  • Worked overtime shifts during busy periods.
Educational Background
Expected in
Medical Assistant:
Westwood College - Atlanta, GA
GPA:
Skills

Administrative, Billing, Cash register, Clerical, Customer relations, 10 + years in customer Service experience, Database, Documentation, Filing, Inventory, Medical terminology, MS Excel, MS Office, MS Outlook, MS Powerpoint, Office equipment, Organizing, Sales, Secretarial

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Resume Overview

School Attended

  • Westwood College

Job Titles Held:

  • Clinical Coordinator
  • Supervisor
  • Inbound Call Center Representative
  • Key Holder/Sales Lead
  • Administrative Assistant
  • Sales Associate/Cashier

Degrees

  • Medical Assistant

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