Clinical Coordinator Resume Example American University Of Integrative Science St. Maarten School Of Medicine

CLINICAL COORDINATOR

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 10 + years client interface experience.

Core Strengths

Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Customer service expert
Adaptive team player
Microsoft Office Suites
Multi-Tasking Management
Service Orientation

Data Collection
Telephone Skills
Type 45 Wpm
Client Relations
Computer Proficiency
Data Collection
Data Entry
Customer Service
Creative Problem Solving
Critical Thinking

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Contributed to a 30% drop in shoplifting through increased awareness and intervention measures.

Met monthly sales goals for 4 months straight.

Developed and implemented new loss prevention methods which resulted in a 40% reduction in shrinkage rates.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Developed highly effective sales training strategies as Sales Manager of a 10-person team.

Increased office organization by developing more efficient filing system and customer database protocols.

Work Experience

Clinical Coordinator08/2015 to 01/2016American University of Integrative Science St. Maarten School of MedicineAtlanta, GA

Negotiates the clinical schedule with the various clinical sites.
Troubleshoots concerns related to clinical year students and or rotation sites.
Monitors students progress on rotations and remediates student's academic needs.
Reviews preceptors and students evaluations and addresses concerns accordingly.
Maintains a close working relationship with on-site coordinators appointed by a director, in an effort to stay abreast of conditions.

Supervisor11/2013 to 06/2015Jetro Holdings/ Restaurant DepotAtlanta, GA

Was responsible for positive customer relations through proper handling of all customer issues.
Maintained dialogs with customers to get feedback on items not found, and quality of service on the floor.
Trained employees in job responsibilities and safe operating procedures.
Motivated employees to maintain a positive attitude and provide excellent customer service to our customers.

Inbound Call Center Representative08/2013 to 10/2013Convergent/PepcoAtlanta, GA

Interacted with clients through telephone to provide information about services or products, canceled accounts, renewed accounts, opened new accounts, entered and took orders, and obtained complaint details.
Recorded details of inquiries, comments or complaints, transactions or interactions and took action in accordance to it.
Collected payments or deposits, determined service requested charges or arranged billings Drafted contract forms, issued orders of service discontinuance, made changes of address records using computers, etc.
Resolved complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills.

Key Holder/Sales Lead10/2007 to 03/2013Cokesbury Bookstore/United Methodist Publishing HouseAtlanta, GA

Assisted with the training of all new employees as well as the re-training of existing employees when needed.
Motivated and worked together with employees to meet and exceed sales goals.
Informed employees of new updates and general developments in the company.
Promoted a work environment that was positive, customer-service oriented, and compliant with established company policies and procedures.

Administrative Assistant10/2005 to 08/2007Robes of Faith/Danielle DesignsAtlanta, GA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain access to the building.
Facilitated working relationships with co-tenants and building management.
Made copies, sent faxes and handled all incoming and outgoing correspondence.

Sales Associate/Cashier08/2003 to 10/2005Body Shop America/ClothingAtlanta, GA

Assisted customers to select merchandise based on their preference and needs.
Maintained a balanced cash register and performed tasks like depositing and counting money.
Answered customer queries pertaining to displayed merchandise.
Worked overtime shifts during busy periods.

Educational Background

Medical AssistantWestwood CollegeAtlanta, GA

Skills

Administrative, Billing, Cash register, Clerical, Customer relations, 10 + years in customer Service experience, Database, Documentation, Filing, Inventory, Medical terminology, MS Excel, MS Office, MS Outlook, MS Powerpoint, Office equipment, Organizing, Sales, Secretarial

Resume Overview

Companies Worked For:

American University of Integrative Science St. Maarten School of Medicine
Jetro Holdings/ Restaurant Depot
Convergent/Pepco
Cokesbury Bookstore/United Methodist Publishing House
Robes of Faith/Danielle Designs
Body Shop America/Clothing

School Attended

Westwood College

Job Titles Held:

Clinical Coordinator
Supervisor
Inbound Call Center Representative
Key Holder/Sales Lead
Administrative Assistant
Sales Associate/Cashier

Degrees

Medical Assistant

Clinical Coordinator Resume Example

Resume Score: 90%

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