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Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 10 + years client interface experience.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Contributed to a 30% drop in shoplifting through increased awareness and intervention measures.
Met monthly sales goals for 4 months straight.
Developed and implemented new loss prevention methods which resulted in a 40% reduction in shrinkage rates.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Developed highly effective sales training strategies as Sales Manager of a 10-person team.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Negotiates the clinical schedule with the various clinical sites.
- Troubleshoots concerns related to clinical year students and or rotation sites.
- Monitors students progress on rotations and remediates student's academic needs.
- Reviews preceptors and students evaluations and addresses concerns accordingly.
- Maintains a close working relationship with on-site coordinators appointed by a director, in an effort to stay abreast of conditions.
- Was responsible for positive customer relations through proper handling of all customer issues.
- Maintained dialogs with customers to get feedback on items not found, and quality of service on the floor.
- Trained employees in job responsibilities and safe operating procedures.
- Motivated employees to maintain a positive attitude and provide excellent customer service to our customers.
- Interacted with clients through telephone to provide information about services or products, canceled accounts, renewed accounts, opened new accounts, entered and took orders, and obtained complaint details.
- Recorded details of inquiries, comments or complaints, transactions or interactions and took action in accordance to it.
- Collected payments or deposits, determined service requested charges or arranged billings Drafted contract forms, issued orders of service discontinuance, made changes of address records using computers, etc.
- Resolved complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills.
- Assisted with the training of all new employees as well as the re-training of existing employees when needed.
- Motivated and worked together with employees to meet and exceed sales goals.
- Informed employees of new updates and general developments in the company.
- Promoted a work environment that was positive, customer-service oriented, and compliant with established company policies and procedures.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Facilitated working relationships with co-tenants and building management.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Assisted customers to select merchandise based on their preference and needs.
- Maintained a balanced cash register and performed tasks like depositing and counting money.
- Answered customer queries pertaining to displayed merchandise.
- Worked overtime shifts during busy periods.
Westwood College - Atlanta, GA
Administrative, Billing, Cash register, Clerical, Customer relations, 10 + years in customer Service experience, Database, Documentation, Filing, Inventory, Medical terminology, MS Excel, MS Office, MS Outlook, MS Powerpoint, Office equipment, Organizing, Sales, Secretarial
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Resume Overview
School Attended
- Westwood College
Job Titles Held:
- Clinical Coordinator
- Supervisor
- Inbound Call Center Representative
- Key Holder/Sales Lead
- Administrative Assistant
- Sales Associate/Cashier
Degrees
- Medical Assistant
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