CUSTOMER SERVICE | CLIENT SERVICES | HUMAN RESOURCES 10 September 2019 Greetings, With this letter and the attached resume, I would like to express my sincere interest in the business management/human resources position you have available. As an accomplished and clinical professional with comprehensive experience achieving client objectives through effective needs analysis and customer service, I possess a breadth of knowledge and skills that will allow me to contribute toward the success of your company. My experience aligns well the qualifications you are seeking at your company. I am certain that I would make a valuable addition to your team. My expertise lies in successfully establishing productive client relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed clinical laboratory, quality assurance, client communications, partnership development, and strategic projects and initiatives to increase satisfaction and brand loyalty. Additionally, my established success in effectively collaborating with staff and management teams positions me to make a significant impact on your organization. I am results-oriented, reliable and high performing. The following achievements demonstrate my qualification for this position: Delivering professional, concierge service to clients; recognized by regional management for personally increasing client satisfaction Establishing solid and trusting client partnerships through exceptional relationship-building skills; utilizing positive energy and interpersonal abilities to secure client and senior management loyalty Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments Ensuring superior performance of all client-facing operational functions to engender trust, security, and full client satisfaction With my strong customer service, healthcare, management, interpersonal and technical skills, I am confident that I can be a valuable asset to this team. A major strength that I would bring to the team is my successful experience and knowledge that I attained from my current and previous positions. I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the successful accomplishment of any company's goals. My proven dedication to optimizing clinical/client services and building strong, productive relationships will contribute immensely to the success of your company. My resume, which I have enclosed for your review, contains additional details about my professional accomplishments and experience. I would like to welcome the opportunity to interview with your selection team and I also look forward to hearing from you soon. Best wishes PROFESSIONAL SUMMARY Responsible and dependable customer service professional with 15+ years progressively experience in client services, human resources, management and customer service. Highly skilled in responding to customers, quality assurance, performing office support duties, receiving payments, addressing customer complaints and leadership. Familiar with the processes of customer needs assessment, quality standards for services, and customer retention. Efficiently work independently as well as collaboratively. SUMMARY OF QUALIFICATIONS SKILLS 15+ years' experience in human Resources Client Services MS Office Proficient management, customer service, client services and Customer Service Daily Office Procedures healthcare Courteous customer service and communication and Quality Assurance Administrative Support people skills Commended for honesty and excellent decision Healthcare/Nursing Data Entry/Accuracy making Management Technical Skills Organized, detail-oriented and efficient in planning the organization needs Inventory Expert Interpersonal Skills Excellent analytical and mathematical skills Recruiting Communication Skills Senior RN manager and outstanding performer in leadership within nursing. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of healthcare business. Recognized for inspiring management team members to excel and encouraging creative work environments.
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