Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Clinical Care Coordinator-Emergency Department, 09/2019 to Current Rochester General Health System – Macedon, NY,
Created weekly schedules for nurses, taking into account sick days and vacation time.
Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
Facilitate hiring of qualified Emergency Department personnel by interview applicants and making recommendations for employment.
Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
Developed, implemented, revised and evaluated policies and procedures.
Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
Developed and adjusted work schedules for RN, LPN, and Unit secreatries.
Ordered and maintained appropriate stock of medications and supplies.
Identified nurses' and staff training needs and devised training programs to close gaps.
Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Coordinated, monitored, assigned and documented patient and clinical care activities.
Provided care and progress reports to patients.
Supervised and managed daily activities of clinical team consisting of 30 or more physicians, nurses and support staff.
Managed emergency patients and handled patient treatment concerns.
Implement new policies and educate staff on changes.
Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
Patient Care Coordinator-Charge Nurse , 02/2011 to 02/2019 Beaumont Hospitals – Dearborn, MI,
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Provided subject matter expertise in case management and related procedures.
Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
Worked with patients to schedule tests and procedures.
Supported patient care excellence via planning and interpretation of programs.
Facilitated communication between hospital departments.
Monitored ongoing care and proactively corrected problems.
Developed strategic relationships with general practitioners and coworkers to build strong network.
Performed in advisory resource capacity by providing patient and family care expertise.
Monitored logistics for patient intake and implementation of proposed courses of treatment.
Upheld confidentiality requirements and regulatory compliance guidelines.
Measured effectiveness with team and implemented recommendations for long-term improvements.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Maintained confidentiality of patient data and condition to safeguard health information.
Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
Registered Nurse, Emergency Department, 01/2008 to 02/2011 Onslow Memorial Hospital – City, STATE,
Managed care from admission to discharge.
Provided direct patient care, stabilized patients and determined next course of action.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Issued receipts and completed cash balance sheets in specified areas.
Facilitated scheduling in identified areas for ancillary testing.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Monitored patient reactions to drugs and carefully documented findings.
Audited charts and reviewed clinical documents to verify accuracy.
Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Implemented medication and IV administration, catheter insertion and airway management.
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Organized and managed care of patients undergoing various therapies and procedures.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Registered Nurse Emergency Department, 07/2004 to 01/2008 Carolina East Medical Center – City, STATE,
Administered medications via oral, IV and intramuscular injections and monitored responses.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients and answered questions about health condition, prognosis and treatment.
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
Educated family members and caregivers on patient care instructions.
Administered different therapies and medications in line with physician orders and treatment plan.
Monitored medication dosages to prevent critical and potentially fatal patient incidents.
Delivered important IV and venous medications to control symptoms and provide effective treatments.
Answered codes quickly and orchestrated efficient, skilled medical care.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Advocated for and strived to protect health, safety and rights of patient.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Recorded details regarding therapies to keep patient charts updated.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Bachelor of Science: Nursing, Expected in 05/2004 University of North Carolina At Wilmington - Wilmington, NC GPA:
Member of Sigma Theta Tau Honor Society
Magna Cum Laude
Associate of Arts: , Expected in 05/2001 Coastal Carolina Community College - Jacksonville, NC GPA:
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