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Clinical Care Coordinator Resume Example

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CLINICAL CARE COORDINATOR
Professional Summary

Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 23 years in acute healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Work History
Holy Cross Hospital - Clinical Care CoordinatorFort Lauderdale, FL10/2018 - Current
  • Coordinated charitable, government and community resources for patients.
  • Provided direction, emotional support and leadership to staff
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Increased utilization of preventative care to reduce readmission.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Ensure that documentation accurately reflect the quality of care, appropriate goals of length of stay, transitioning process and proper coding.
Broward Health - Charge NurseFort Lauderdale, FL09/2007 - 12/2018
  • Trained new nurses and seasoned experienced nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Achieved successful unit leadership by providing quality nursing care to 5 to 7 patients per day in 49-bed unit.
  • Guided and led as a Charge Nurse over 10 years in an acute care unit and coordinated, delegated tasks and managed over 16 nurses and ancillary staff members.
  • Triaged incoming phone calls from emergency rooms and inpatient units to determine needs and prioritize care.
  • Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement on the unit.
  • Effectively addressed rapid response situations by strategically organizing and delegating tasks.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Delegated and prioritized assignments and nursing tasks based on individual staff strengths and expertise.
  • Built rapport with patients , family members, staff and other disciplines to deliver exceptional care.
  • Overseen operations, including admissions and discharges and scheduling of nursing staff.
  • Administered medications and treatments to medical -surgical patients and chemotherapy recipients as ordered by physician,
  • Maintaining accountability for accurate narcotic count at end of each shift by addressing discrepancies timely and doing weekly narcotic counts.
Maxim Healthcare - Registered Nurse/Ventilator Dependent PatientsFort Lauderdale, FL08/1997 - 05/2015
  • Over 18 years of Holistic care for Ventilator Dependent Patients.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Changed out tracheotomies, gastronomy buttons and catheters regularly to prevent infection or other problems.
VITAS Healthcare Corporation - Hospice Registered NurseFort Lauderdale, FL09/2003 - 08/2007
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Skills
  • Excellent Customer service
  • Good knowledge of Insurance practices
  • Database coordination
  • Strategic Planning
  • Interdepartmental collaboration
  • Organizational skills
  • Decision making
Education
06/1999Broward CollegeFort Lauderdale, FLAssociate of Science: Nursing
  • Graduated in Top 5 % of Class
05/2017Broward CollegeFort Lauderdale, FLBachelor of Science: Nursing
  • Graduated Cum Laude
  • Graduated with 3.44 GPA
  • Elected as Vice- President of BSN Honor Society
  • Dean's List 2016
12/2009Bible Institute of Cooper CityCooper City, FLCertification: Theology

Received a Minister's License in Theology after 3 years of study. Caring for individuals with wide range of psycho-social, spiritual, emotional and financial needs. Volunteers at the homeless shelters teaching and counseling and serving in various capacity.

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Resume Overview

Companies Worked For:

  • Holy Cross Hospital
  • Broward Health
  • Maxim Healthcare
  • VITAS Healthcare Corporation

School Attended

  • Broward College
  • Bible Institute of Cooper City

Job Titles Held:

  • Clinical Care Coordinator
  • Charge Nurse
  • Registered Nurse/Ventilator Dependent Patients
  • Hospice Registered Nurse

Degrees

  • Associate of Science : Nursing
    Bachelor of Science : Nursing
    Certification : Theology

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