Clinical Care Coordinator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.


Successfully raised 2 amazing kids, one who is on the spectrum. I managed multiple conflicting schedules, created daily routines with flexibility, and managed budgets. Having a special needs takes a lot more hands on, involving many doctors visits, therapy visits, school visits and special schools.

By far, my children are my biggest accomplishment!

  • Budget Development
  • Time Management
  • Service Rates Establishment
  • Information Systems Development
  • Critical Thinking
  • Verbal and Written Communication
  • Employee Recruitment and Hiring
  • Employee Supervision
  • Employee Training Program
  • Employee Performance Evaluations
  • Employee Work Scheduling
  • Problem Resolution
Work History
08/2019 to Current Clinical Care Coordinator Behavior Health Network | Ludlow, MA,
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards. QAPI standards
  • Created weekly, monthly, and yearly schedules for nurses, doctors, social workers and chaplains taking into account holidays and vacation time.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Provided reports to patients, including care and progress reports.
  • Ordered and maintained appropriate stock of supplies.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered special equipment for patients
09/2016 to 05/2019 Assistant Manager Pacific Dental Services | Yucaipa, CA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Hired and trained new employees
09/2012 to 02/2015 Customer Service Manager Graphic Packaging | Lumberton, NC,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
02/2004 to 08/2008 Assistant Store Manager Mills Fleet Farm | Beaver Dam, WI,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff of up to 150 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Manager of 'hardlines' department, 'softlines' and customer service. Hired and trained new managers at different Targets in NH and MA
Expected in 05/1999 Associate of Arts | Business Administration And Management Appalachian State University, Boone, NC GPA:

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Resume Strength

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Resume Overview

School Attended
  • Appalachian State University
Job Titles Held:
  • Clinical Care Coordinator
  • Assistant Manager
  • Customer Service Manager
  • Assistant Store Manager
  • Associate of Arts

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