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Clinical Applications Manager Resume Example

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CLINICAL APPLICATIONS MANAGER
Professional Profile
Highly motivate conscientious individual with twenty-seven years experience implementing and supporting Hospital Software Applications.  Expertise includes client support, problem analysis/resolution and project management. Communicates and interacts effectively with all levels of personnel.  Works well independently or as an integral member of a team.
Experience
Clinical Applications Manager
February 2007 to CurrentCompany Name － City, State
  • Staff Management: Manage 13 application analysts supporting Allscripts Sunrise Clinical Manager application suite including Sunrise Emergency Care, Sunrise Pharmacy as well as various other systems including Midas+, 3M, McKesson ORSOS, CernerSoarian EDM, CBORD and Clairvia.
  • Project Management: Project Lead on numerous initiatives including planning, managing and coordinating project activities to ensure goals and objectives are accomplished within prescribed time frames and funding parameters. Manages all aspects of assigned projects from original concept through final implementation.
  • Workflow/Application Build: Integral member of implementation team for Allscripts EHR (Sunrise Clinical Manager, Sunrise Emergency Care, Sunrise Surgical Care), which encompassed full implementation lifecycle including design, build, test, train and go live support.  Implementations included CPOE, Clinical Documentation, Sunrise Pharmacy, eMAR, KBC, ePrescribing of ControlledSubstances (EPCS) and Order Reconciliation Manager
  • Systems Administrator: Responsible for reviewing, testing, coordinating application changes from bug fixes to major upgrades. For Allscripts products, I work closely with Allscripts remote hosting services team in Charlotte NC.
  • System Upgrades: Responsible for major System Upgrade initiatives such as upgrade from Allscripts EHR 5.1 FP1 to 6.1 and, more recently, upgrade from Allscripts EHR 6.1 to 15.3.
  • Meaningful Use: Integral member of the Meaningful Use Team responsible for design, build, implementation and activation of both Stage 1 and Stage 2 objectives.
  • Testing: Development of testing strategies, plans and scripts and coordination/support of all testing activities.
  • Training: Responsible for creating and maintaining Training Database for Nursing and Physicians.
  • Go Live Support: Development of Activation plans including execution of Mock Lives. Planning and coordination of 24x7 Command Centers and At Elbow Support post go live.
  • Change Control:  Implemented a formal change control procedure to ensure that all changes into Production have been properly vetted, tested and communicated.  Coordinate and facilitate weekly change control meetings.

Senior Applications Analyst
June 2006 to August 2010Company Name － City, State
  • Responsible for designing, implementing and supporting all HIM related applications.
  • Project Leader for Cerner Soarian EDM, migrated old EDM system to new platform and implemented auto-index scanning, on line chart analysis and electronic physician chart completion.
  • Provided technical expertise and support to user department.
  • Implemented modifications to the HIM applications as requested by the department or vendor, analyzing operational impacts, planning, testing and training strategies.
  • Coordinated hospital wide forms redesign needed to implement scanning of outpatient and inpatient medical records.
  • Trained physicians on use of eHIM system, which included deficiency management as well as electronic sign off.
  • Main point of contact for physicians to register for remote access to complete charts from office or home.
  • Acted as liaison between HIM department and Information Services to resolve problems and facilitate communication.
  • Implemented house wide Pharmacy Document Management system, which enabled scanning of pharmacy orders from eHIM to Siemens Pharmacy System.
  • Monitor interfaces across various applications to ensure system integrity.
  • Provide user training and document system design as required.
  • Member of Voyage to Excellence Physician Engagement Team, responsible for data collection and analysis of Physician Satisfaction Surveys.
Applications Analyst
June 2001 to June 2006Company Name － City, State
  • Implemented Logicare Emergency department system, which included status board, discharge instructions and prescriptions.
  • Implemented VPS ANYq and PageCenter plus systems that eliminated daily printing of clinical and financial reports.
  • Installed and implemented Midas+ Care Management system as well as Midas + Seeker, physician credentialing system.
  • Provided daily support to various hospital departments including Emergency Department, Care Management, Medical Records, Patient Accounts and Finance.
  • Planned, Tested and implemented product upgrades and enhancements as needed.
  • Responsible for ensuring interfaces were functional and new interfaces were tested thoroughly.
  • Train end users in application functionality.
Patient Care Workgroup Coordinator
December 2000 to June 2001Company Name － City, State
  • Served as key point of contact for eight analysts assigned to the STAR Patient Care Team.
  • Team was responsible for design, and build of the Order Management System.
  • Assisted with the coordination of the charge master standardization process across five facilities.
Project Leader
January 1996 to December 2000Company Name － City, State
  • Provided support to various hospital departments including Nursing, Food Service, Radiology, Pharmacy, Pastoral Care and Care Management.
  • Analyzed problem reports and assisted with alternative solutions.
  • Participated in planning, testing and implementing new software in addition to product upgrades and enhancements.
  • Completed installation of CBORD Foodservice system with ADT and Orders interfaces.
  • Responsible for Order Entry computer training for all Nursing and Ancillary department personnel.
Software Analyst/Senior Applications Analyst
April 1990 to January 1996Company Name － City, State
  • Assisted with the migration of support center from Atlanta, GA to Hauppauge, NY.
  • Trained at IBM, Atlanta GA for takeover of support center of Patient Care Systems.
  • Provided software support to hospitals across the country using PM and PA software.
  • Supervised PCS support team providing direction, feedback and specific task assignments.
  • Coordinated Beta test for new product release, testing and tracking all reported issues.
  • Member of Support Metrics Focus group, implemented guidelines to improve customer satisfaction.
Education
Bachelor of Science : Healthcare Administration, 2001ST. JOSEPH'S COLLEGE － City, StateHealthcare Administration
Associate Arts Degree : 1995SUFFOLK COUNTY COMMUNITY COLLEGE － City, State
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Resume Overview

School Attended

  • ST. JOSEPH'S COLLEGE
  • SUFFOLK COUNTY COMMUNITY COLLEGE

Job Titles Held:

  • Clinical Applications Manager
  • Senior Applications Analyst
  • Applications Analyst
  • Patient Care Workgroup Coordinator
  • Project Leader
  • Software Analyst/Senior Applications Analyst

Degrees

  • Bachelor of Science : Healthcare Administration , 2001
    Associate Arts Degree : 1995

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