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Clinic Technician Resume Example

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CLINIC TECHNICIAN
Professional Summary

Advanced Operations Manager offering over 7 years of experience and proven success in manufacturing and production, quality assurance, and leadership, having set a national operational record. Skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Work History
Company Name - Clinic TechnicianCity, State02/2019 - 12/2019
  • Established positive and effective communication among unit staff and organization leadership, cutting patient wait time from 20 to 5 minutes
  • Cross trained to monitor and manage department operations, achieving streamlined workflows and reduced patient errors
  • Conducted department meetings, resulting in strategic plans to achieve metric goals
  • Established business communication with tentative partners, increasing patient referrals
  • Devised, deployed, and monitored intake processes to boost long-term business success, increasing profit levels
  • Used LEAN process for patient education and operational flow resulting in improved patient satisfaction and safety metrics
  • Trained in Epic EHR scheduling, billing, screening, and case management
  • Reviewed daily financial reports and investigated variances with staff, maintaining record accuracy
  • Monitored patient feedback to devise business strategies and determine process improvements for better customer experiences
  • Maintained constructive client and vendor relationships
  • Provided briefs to senior leadership, increasing knowledge and awareness of operational activities, programs, and offerings
  • Formulated inventory processes that enabled team to improve assistance to support groups, reducing down time and financial loss.
Company Name - Physical Therapy TechnicianCity, State05/2018 - 01/2019
  • Managed office operations regarding scheduling, referrals, prescriptions, and PPI
  • Constructed and applied new employee training guide for onboarding staff, advancing turnover change management
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
  • Spearheaded and implemented new projects to expand scope of provider referral network
  • Oversaw patient financial transactions and billing, educating patients on EOBs and financial follow-up for outstanding bills
  • Communicated pre-authorization and verification with insurance companies, minimizing financial loss and benefiting patient education
  • Strategically coordinated PT and PTA schedules, increasing patient intake capacity through effective communication
  • Performed exercise oversight for patients, including child patients with developmental delays
  • Proficient in conflict resolution with healthcare insurance companies
  • Skilled with Medisoft EHR diagnostic and billing tools used to input ICD10 codes and CPT charges
  • Increased care coordination by dictating therapist notes and communicating progress to referring physicians
Company Name - Supervisor/ManagementCity, State05/2012 - 04/2018
  • Managed shift teams of 30+ employees and 120+ employees overall
  • Involved with interviews, hiring, selection, retention, and training of employees
  • Oversaw daily operations generating $40,000 profit
  • Handled and deposited daily cash amounting to $10,000
  • Developed skills handling financial reports, money management, team/project management, and leadership
  • Formulated operational precision, setting national record for Chick-Fil-A, administering 330 cars through drive-thru in single hour
  • Analyzed account information to improve and optimize customer relations, resulting in over 95% customer satisfaction metrics
  • Designated research informant for new procedures, educating visiting franchises on innovative methods
  • Trained 100+ entry-level workers on standards, efficiency, and conflict resolution for best-in-class customer service
  • Improved supply chain workflow by monitoring product quality, accounting stock, and ordering sufficient product
Links
  • https://www.linkedin.com/in/parker-page/
Education
Expected in 12/2021
Colorado State University Global
City
Master's: Healthcare Administration

GPA: 4.0

12/2018
Texas A&M University
City, State
Bachelor of Science: Psychology

GPA: 3.15

Skills

Operations management

Process development

Supply chain management

Staff management

Financial management

Event planning

Relationship development

Conflict resolution

Customer service

Strong communication

Certifications

Basic Life Support (BLS) Certification

Teaching English as a Foreign Language (TEFL) Certification

Relevant Coursework

Quality and Performance Improvement

Healthcare Operations Management

Organizational Behavior HR in Healthcare

Healthcare Finance

Healthcare Information Systems

Health Law & Ethics

Behavior Principles

Psychology of Adjustment

Organizational Psychology

Health Psychology & Behavioral Medicine

Physiological Psychology

Human Cognitive Process

Psychology of Culture & Diversity

Child Developmental Psychology

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Resume Overview

School Attended

  • Colorado State University Global
  • Texas A&M University

Job Titles Held:

  • Clinic Technician
  • Physical Therapy Technician
  • Supervisor/Management

Degrees

  • Master's : Healthcare Administration
    Bachelor of Science : Psychology

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