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Clinic Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic and motivated professional with a proven record of managing business objectives with successful completion. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Most dependable and and organized team player with the ability to communicate efficiently and effectively.

Accomplishments
  • Successfully directed the Angel Tree Program to provide gifts to the disadvantaged children and seniors throughout Canadian County.
  • Achieved full digitization of clinic processes with accuracy and efficiency.
Skills
  • Interdepartmental Functions Coordination
  • Decision Making
  • Employee Work Scheduling
  • Time Management
  • Critical Thinking
  • Process Implementation
  • Employee Recruitment and Hiring
  • Policy and Program Development
Work History
08/2018 to Current Clinic Supervisor Dignity Health | Roseburg, OR,
  • Handle difficult business office problems including patient and customer service issues.
  • Ensure compliance with all regulatory agency guidelines, while supervising all department staff and assisting physicians with any needs.
  • Directly maintains all daily operational and clinical needs of each physician and staff member.
  • Maintains clinic property and materials while focusing on process improvement and quality assurance of all stakeholders involved.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Managed daily operations of seven physicians throughout clinic supporting approximately 100 patients per week.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Conducted frequent clinic walk-throughs to maintain safe work environment, spot check back office for expired medications, and confirm proper biohazard waste and medicine disposal.
  • Built relationships with physicians to create steady referral pipeline.
  • Prepared and retained records, files and reports according to various government and practice standards.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
08/2017 to 08/2018 Administrative Coordinator Surveying And Mapping, Inc | Westerville, OH,
  • Provide advanced clerical and administrative support for a group of various departments and assists with monitoring and maintaining clerical workflow within the department.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and physician call payments.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the Director of Hospital Operations.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
01/2017 to 08/2017 Office Coordinator 21St Century Oncology | Boca Raton, FL,
  • Schedule all walk-in radiology procedures within the facility, verifying all patient data is presented into the EMR system accurately while providing considerable customer patient support.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Reconciled account files and produced monthly reports to keep Administrative Director of Hospital Ops. informed about office operations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Delivered clerical support by handling range of routine and special requirements.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
11/2007 to 01/2015 Office Manager Jbt Corporation | Richmond, VA,
  • Responsible for all operational customer dispatch requests and brokered shipments while monitoring all shipments to ensure timely arrival.
  • Served as the point of contact for all employed drivers to balance health and safety with customer requirements.
  • Processed all invoices to ensure proper payment for both vendors and employees while completing all hiring and orientating obligations ensuring all employee relations are handled appropriately.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained CRM database with customer updates and report generation.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Maintained computer and physical filing systems.
  • Developed standard operating procedures for all administrative employees.
  • Arranged corporate and office conferences for company employees and guests.
  • Compared vendor prices and negotiated for optimal savings.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Sourced vendors for special project needs and negotiated contracts.
Education
Expected in 05/2021 Bachelor of Science | Business Administration Southern Nazarene University, Bethany, OK GPA:
Expected in 05/2004 High School Diploma | Yukon High School, Yukon, OK GPA:
Affiliations

Delta Mu Delta-International Honor Society in Business

Chi Alpha Sigma Lambda-National Honor Society

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Resume Overview

School Attended
  • Southern Nazarene University
  • Yukon High School
Job Titles Held:
  • Clinic Supervisor
  • Administrative Coordinator
  • Office Coordinator
  • Office Manager
Degrees
  • Bachelor of Science
  • High School Diploma