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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. With over 10 years experience operating electrocardiograms, blood drraws, vital sign machines, viral panel collections, and other diagnostic testing equipment.

Skills
  • Operations oversight
  • Effective communication
  • Team meetings
  • Clinical safety
  • Telephone etiquette
  • Inbound and outbound calls
  • Analytical thinking
  • Patient-focused care
  • Strategic planning capability
  • Intravenous therapy
  • High level of autonomy
  • Patient and family advocacy
  • Gastroenterology patient Care
  • Pediatric patient Care
  • Scheduling
  • Pre- and post-surgical care
Work History
04/2018 to 04/2020 Clinic Supervisor/Assistant Manager United States Air Force | City, STATE,
  • Lead and directed team of 18 clinical personnel and support staff.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Implement new policies and educate staff on changes.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Assessed patients, determined needs and managed care.
  • Developed and adjusted work schedules for 7 staff.
  • Facilitate hiring of qualified clinic personnel by interview applicants and making recommendations for employment.
  • Maintained compliance with JHCO standards in all areas of operations.
10/2017 to 03/2018 Clinic Supervisor/Manager United States Air Force (Gastroenterology) | City, STATE,
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Managed daily operations of 12-person clinic supporting approximately 120 patients per week.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
04/2014 to 09/2017 Medical Technician/Shift Supervisor United States Air Force (Multi-Service Unit) | City, STATE,
  • Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
  • Collected samples of blood, urine from patients and performed various laboratory tests.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Trained and mentored students and junior team members in laboratory protocols and compliance standards.
  • Interviewed patients to obtain medical history and chief complaints.
  • Entered data accurately on computer, including demographics, grossing descriptions and clinical diagnosis.
  • Used backboards and spinal immobilization devices to prepare patients for placement on stretchers.
  • Followed blood bank procedures to ensure compatibility.
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Implemented treatment for emergent medical conditions by thoroughly assessing current patient status.
  • Assisted physicians by preparing patients for procedures such as EKGs, phlebotomies, glucose tests and pulmonary functioning tests.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
01/2011 to 04/2014 Family Health Technician United States Air Force | City, STATE,
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared and administered medications to alleviate patient symptoms.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Equipped patients with assistance required for basic care.
  • Supported patients across various clinics with both physical and emotional needs.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Documented vital signs and health history for 1300 patients every fiscal year.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Assisted patients with basic care needs.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed venipuncture and administered vaccinations for patients between ages of 2 months and 45 yrs of age.
Education
Expected in Bachelor of Science | Radiation Therapy National University, Online, GPA:

Finishing pre-requisites January 2021. Applying to National University for Radiation Therapy Program.

Expected in Associate of Science | General Studies American Military University, Online, GPA:
Expected in Associate of Applied Science | Practical Nursing Air University, United States Air Force, GPA:
Certifications
  • Basic Life Support Certified
  • Instructed Basic Life Support (Military Instructor)
  • Emergency Medical Technician Certified with 10 years of experience
  • Self Aid Buddy Care Instructor

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Resume Overview

School Attended

  • National University
  • American Military University
  • Air University

Job Titles Held:

  • Clinic Supervisor/Assistant Manager
  • Clinic Supervisor/Manager
  • Medical Technician/Shift Supervisor
  • Family Health Technician

Degrees

  • Bachelor of Science
  • Associate of Science
  • Associate of Applied Science

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