Clinic Supervisor Resume Example
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CLINIC SUPERVISOR
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
09/2019 to Current
Clinic Supervisor Dignity Health － San Andreas , CA
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Managed recruiting and screening processes for potential participants.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
- Reviewed and approved time cards for processing by payroll department.
07/2015 to 03/2019
Clinic Supervisor Dignity Health － Laveen , AZ
- Managed daily work assignments by delegating tasks and monitoring progress.
- Responsible for hiring, performance management, recognition and training of all front office staff, Responsible for providing guidance, coaching, counseling, conflict resolution and employee relation.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
- Employed data security methods to keep patient information confidential when reviewing clinic records.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
09/2012 to 04/2015
Patient Care CoordinatorPhoenix Home Care And Hospice － Pierce City , MO
- Organized special events for patients and families and provided educational resources to assist with emotional support.
- Scheduled evaluations and procedures for patients.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Communicated with patients with compassion while keeping medical information private.
- Submitted various medication requests electronically.
- Supervised administrative staff of 12 delivering consistent coaching and mentoring to improve job efficiency.
02/2008 to 12/2012
Front Office ReceptionistBarrett Business Services － San Jose , CA
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Assisted current and prospective patients with navigating telephone and web-based support systems.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
- Kept front office organized and well-stocked to maximize operational efficiency.
Education and Training
05/2002
Associate of Arts: Business Administration And ManagementGreen River Community College － City, State
05/2005
Bachelor of Arts: Business Administration And ManagementUniversity of Washington － City, State
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Resume Overview
School Attended
- Green River Community College
- University of Washington
Job Titles Held:
- Clinic Supervisor
- Patient Care Coordinator
- Front Office Receptionist
Degrees
- Associate of Arts : Business Administration And Management
Bachelor of Arts : Business Administration And Management
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