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Clinic Supervisor Resume Example

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CLINIC SUPERVISOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Supervisory experience
  • Dental assisting
  • Dental terminology knowledge
  • Community health center credentialing
  • Dental insurance experience
  • Knowledge of medical terminology
  • HIPAA guidelines
  • Referral verification
  • Front desk operations.
  • Bilingual (English/spanish)
  • MS Office
  • Customer service
  • Team building
  • Excel spreadsheets
  • Calendar management
  • Insurance eligibility verification
  • Multi-line phone systems
Experience
09/2019 to Current
Clinic Supervisor Dignity Health - San Andreas , CA
  • Employed data security methods to keep patient information confidential when reviewing clinic records.
  • Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Managed recruiting and screening processes for potential participants.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Reviewed and approved time cards for processing by payroll department.
07/2015 to 03/2019
Clinic Supervisor Dignity Health - Laveen , AZ
  • Managed daily work assignments by delegating tasks and monitoring progress.
  • Responsible for hiring, performance management, recognition and training of all front office staff, Responsible for providing guidance, coaching, counseling, conflict resolution and employee relation.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
  • Employed data security methods to keep patient information confidential when reviewing clinic records.
  • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved operations by working with team members and customers to find workable solutions.
09/2012 to 04/2015
Patient Care CoordinatorPhoenix Home Care And Hospice - Pierce City , MO
  • Organized special events for patients and families and provided educational resources to assist with emotional support.
  • Scheduled evaluations and procedures for patients.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Communicated with patients with compassion while keeping medical information private.
  • Submitted various medication requests electronically.
  • Supervised administrative staff of 12 delivering consistent coaching and mentoring to improve job efficiency.
02/2008 to 12/2012
Front Office ReceptionistBarrett Business Services - San Jose , CA
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
  • Kept front office organized and well-stocked to maximize operational efficiency.
Education and Training
05/2002
Associate of Arts: Business Administration And ManagementGreen River Community College - City, State
05/2005
Bachelor of Arts: Business Administration And ManagementUniversity of Washington - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
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Resume Overview

School Attended

  • Green River Community College
  • University of Washington

Job Titles Held:

  • Clinic Supervisor
  • Patient Care Coordinator
  • Front Office Receptionist

Degrees

  • Associate of Arts : Business Administration And Management
    Bachelor of Arts : Business Administration And Management

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