Clinic Supervisor Resume Example Sound Orthodontics

CLINIC SUPERVISOR

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Supervisory experience
Dental assisting
Dental terminology knowledge
Community health center credentialing
Dental insurance experience
Knowledge of medical terminology
HIPAA guidelines
Referral verification
Front desk operations.

Bilingual (English/spanish)
MS Office
Customer service
Team building
Excel spreadsheets
Calendar management
Insurance eligibility verification
Multi-line phone systems

Experience

09/2019 to Current

Clinic Supervisor Sound Orthodontics － Seattle, WA

Employed data security methods to keep patient information confidential when reviewing clinic records.
Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Managed recruiting and screening processes for potential participants.
Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
Reviewed and approved time cards for processing by payroll department.

07/2015 to 03/2019

Clinic Supervisor Healthpoint － Des Moines , WA

Managed daily work assignments by delegating tasks and monitoring progress.
Responsible for hiring, performance management, recognition and training of all front office staff, Responsible for providing guidance, coaching, counseling, conflict resolution and employee relation.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
Employed data security methods to keep patient information confidential when reviewing clinic records.
Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Improved operations by working with team members and customers to find workable solutions.

09/2012 to 04/2015

Patient Care CoordinatorHealthpoint － Des Moines, WA

Organized special events for patients and families and provided educational resources to assist with emotional support.
Scheduled evaluations and procedures for patients.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Communicated with patients with compassion while keeping medical information private.
Submitted various medication requests electronically.
Supervised administrative staff of 12 delivering consistent coaching and mentoring to improve job efficiency.

02/2008 to 12/2012

Front Office ReceptionistHealthpoint － Kent , WA

Kept reception area clean and organized to offer positive first impression to every visitor.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Assisted current and prospective patients with navigating telephone and web-based support systems.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Managed customer complaints and rectified issues to complete satisfaction.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and information.
Kept front office organized and well-stocked to maximize operational efficiency.

Education and Training

05/2002

Associate of Arts: Business Administration And ManagementGreen River Community College － Auburn, WA

05/2005

Bachelor of Arts: Business Administration And ManagementUniversity of Washington － Seattle, WA

Resume Overview

Companies Worked For:

Sound Orthodontics
Healthpoint

School Attended

Green River Community College
University of Washington

Job Titles Held:

Clinic Supervisor
Patient Care Coordinator
Front Office Receptionist

Degrees

Associate of Arts : Business Administration And Management
Bachelor of Arts : Business Administration And Management

Clinic Supervisor Resume Example

Resume Score: 80%

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