Clinic Supervisor Resume Example
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CLINIC SUPERVISOR
Summary
Priority-driven Clinic Supervisor proudly offering over 6 years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional, committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.
Skills
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Experience
Concentra | Santa Fe Springs , CAClinic Supervisor02/2019 - Current
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved patient satisfaction.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Collaborated with staff to maximize patient satisfaction, streamline procedures and improve overall patient experience.
- Interviewed and hired qualified candidates to fill open positions.
- Rounded with employee's monthly to ensure open communication and improve employee engagement.
- Remained calm and professional in stressful circumstances and when dealing with unhappy patients, effectively diffusing situations.
- Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Checked applications for missing information and organized all paperwork.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Addressed any patient or team member concerns immediately.
- Developed and implemented policies and procedures for the facility.
- Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
- Complied with OSHA and HIPAA regulations.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Ordered all supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Conducted monthly staff and physician meetings.
- Updated hospital on call schedule.
- Constructed monthly call time sheets and directorship hours for physician compensation.
- Submitted PARS and worked with the finance team to ensure payment for call and directorship hours.
- Oversaw accounts payable.
- Maintained records for petty cash reconciliation.
- Oversaw 29 medical assistants, nurses, device technicians, and medical office specialists.
Community Medical Services | Phoenix , AZMedical Assistant08/2005 - 02/2019
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Positioned patients for optimal comfort before procedures.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Reduced patient wait time by 7%.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Closed wounds using sutures, staples and other tools.
- Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
- Cleaned and sterilized procedure room.
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
- Collected and prepared tissue specimens for laboratory analysis.
- Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
- Handed instruments and supplies to surgeons during procedures.
- Analyzed patient chart data and identification to verify accurate information.
- Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
- Created and maintained sterile operating fields to minimize infection risks.
- Performed pre-operative and post-operative examinations to check patients' vitals and health status.
St. Marks Family Medicine | City , STATEMedical Staff Supervisor03/2001 - 01/2005
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Supervised 12-person clinic catering to approximately 75 patients per day.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to patients when face-to-face or through phone conversations.
- Sterilized medical equipment after each procedure.
- Requested scripts from doctors and verified insurance and coding.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Recruited and hired qualified candidates to fill open positions.
Education and Training
Judge Memorial Catholic High School | CityHigh School Diploma05/1991
Salt Lake Community College | CityAssociate of Science in General Education05/1994
Western Governors University | City, StateBachelor of Science in Healthcare Administation
Accomplishments
JET (Junior Executive Training) Completion
Certifications
- Certified Medical Assistant
- First Aid/CPR
- EMT Intermediate
Additional Information
- Word
- Excel
- Powerpoint
- EPIC (EMR)
- Prime Suite (EMR)
- Central Logic
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Resume Overview
School Attended
- Judge Memorial Catholic High School
- Salt Lake Community College
- Western Governors University
Job Titles Held:
- Clinic Supervisor
- Medical Assistant
- Medical Staff Supervisor
Degrees
- High School Diploma
Associate of Science in General Education
Bachelor of Science in Healthcare Administation
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