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Clinic Supervisor Resume Example

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SL
CLINIC SUPERVISOR
Summary

Priority-driven Clinic Supervisor proudly offering over 6 years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional, committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.

Skills
  • Team management
  • Critical thinking
  • Meeting participation
  • Quality control
  • Training and mentoring
  • Administrative support
  • Problem resolution
  • Team building
  • Process improvement
  • Communications
  • Organization
  • Business operations
Experience
Concentra | Santa Fe Springs , CAClinic Supervisor02/2019 - Current
  • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved patient satisfaction.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Collaborated with staff to maximize patient satisfaction, streamline procedures and improve overall patient experience.
  • Interviewed and hired qualified candidates to fill open positions.
  • Rounded with employee's monthly to ensure open communication and improve employee engagement.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy patients, effectively diffusing situations.
  • Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Checked applications for missing information and organized all paperwork.
  • Completed enrollments into Medicaid, Medicare and private insurance plans.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Addressed any patient or team member concerns immediately.
  • Developed and implemented policies and procedures for the facility.
  • Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
  • Complied with OSHA and HIPAA regulations.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Motivated staff by offering direction and providing constructive feedback.
  • Conducted monthly staff and physician meetings.
  • Updated hospital on call schedule.
  • Constructed monthly call time sheets and directorship hours for physician compensation.
  • Submitted PARS and worked with the finance team to ensure payment for call and directorship hours.
  • Oversaw accounts payable.
  • Maintained records for petty cash reconciliation.
  • Oversaw 29 medical assistants, nurses, device technicians, and medical office specialists.
Community Medical Services | Phoenix , AZMedical Assistant08/2005 - 02/2019
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Positioned patients for optimal comfort before procedures.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Reduced patient wait time by 7%.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Closed wounds using sutures, staples and other tools.
  • Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
  • Cleaned and sterilized procedure room.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Collected and prepared tissue specimens for laboratory analysis.
  • Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
  • Handed instruments and supplies to surgeons during procedures.
  • Analyzed patient chart data and identification to verify accurate information.
  • Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
  • Created and maintained sterile operating fields to minimize infection risks.
  • Performed pre-operative and post-operative examinations to check patients' vitals and health status.
St. Marks Family Medicine | City , STATEMedical Staff Supervisor03/2001 - 01/2005
  • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
  • Supervised 12-person clinic catering to approximately 75 patients per day.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Sterilized medical equipment after each procedure.
  • Requested scripts from doctors and verified insurance and coding.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recruited and hired qualified candidates to fill open positions.
Education and Training
Judge Memorial Catholic High School | CityHigh School Diploma05/1991
Salt Lake Community College | CityAssociate of Science in General Education05/1994
Western Governors University | City, StateBachelor of Science in Healthcare Administation
Accomplishments

JET (Junior Executive Training) Completion

Certifications
  • Certified Medical Assistant
  • First Aid/CPR
  • EMT Intermediate
Additional Information
  • Word
  • Excel
  • Powerpoint
  • EPIC (EMR)
  • Prime Suite (EMR)
  • Central Logic
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
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  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Judge Memorial Catholic High School
  • Salt Lake Community College
  • Western Governors University

Job Titles Held:

  • Clinic Supervisor
  • Medical Assistant
  • Medical Staff Supervisor

Degrees

  • High School Diploma
    Associate of Science in General Education
    Bachelor of Science in Healthcare Administation

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