Clinic Supervisor Resume Example Heart Center And Pulmonary At St. Marks

CLINIC SUPERVISOR

Summary

Priority-driven Clinic Supervisor proudly offering over 6 years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional, committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills.

Skills

Team management
Critical thinking
Meeting participation
Quality control
Training and mentoring
Administrative support

Problem resolution
Team building
Process improvement
Communications
Organization
Business operations

Experience

Heart Center and Pulmonary at St. Marks | Salt Lake City, UTClinic Supervisor02/2019 - Current

Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved patient satisfaction.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Collaborated with staff to maximize patient satisfaction, streamline procedures and improve overall patient experience.
Interviewed and hired qualified candidates to fill open positions.
Rounded with employee's monthly to ensure open communication and improve employee engagement.
Remained calm and professional in stressful circumstances and when dealing with unhappy patients, effectively diffusing situations.
Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
Checked applications for missing information and organized all paperwork.
Completed enrollments into Medicaid, Medicare and private insurance plans.
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Addressed any patient or team member concerns immediately.
Developed and implemented policies and procedures for the facility.
Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
Complied with OSHA and HIPAA regulations.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Ordered all supplies needed and kept tabs on inventory levels.
Motivated staff by offering direction and providing constructive feedback.
Conducted monthly staff and physician meetings.
Updated hospital on call schedule.
Constructed monthly call time sheets and directorship hours for physician compensation.
Submitted PARS and worked with the finance team to ensure payment for call and directorship hours.
Oversaw accounts payable.
Maintained records for petty cash reconciliation.
Oversaw 29 medical assistants, nurses, device technicians, and medical office specialists.

St. Marks Obstetrics and Gynocology | Salt Lake City, UTMedical Assistant08/2005 - 02/2019

Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Acted as liaison between physician and patient, answering questions and delivering test results.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Positioned patients for optimal comfort before procedures.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Kept facility stocked with necessary supplies, equipment and instruments.
Reduced patient wait time by 7%.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Performed routine tests such as urine dip stick, vision and hearing tests.
Contacted pharmacies to submit and refill patients' prescriptions.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Closed wounds using sutures, staples and other tools.
Used hemostatic clamps, suture ligatures, and electrocautery equipment to control bleeding.
Cleaned and sterilized procedure room.
Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
Collected and prepared tissue specimens for laboratory analysis.
Counted and recorded sponges, instruments, and needles at beginning and end of surgical procedures.
Handed instruments and supplies to surgeons during procedures.
Analyzed patient chart data and identification to verify accurate information.
Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
Created and maintained sterile operating fields to minimize infection risks.
Performed pre-operative and post-operative examinations to check patients' vitals and health status.

St. Marks Family Medicine | Salt Lake City, UTMedical Staff Supervisor03/2001 - 01/2005

Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Supervised 12-person clinic catering to approximately 75 patients per day.
Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to patients when face-to-face or through phone conversations.
Sterilized medical equipment after each procedure.
Requested scripts from doctors and verified insurance and coding.
Acted as liaison between physician and patient, answering questions and delivering test results.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Recruited and hired qualified candidates to fill open positions.

Education and Training

Judge Memorial Catholic High School | Salt Lake City, UTHigh School Diploma05/1991

Salt Lake Community College | Salt Lake City, UTAssociate of Science in General Education05/1994

Western Governors University | Salt Lake City, UTBachelor of Science in Healthcare Administation

Accomplishments

JET (Junior Executive Training) Completion

Certifications

Certified Medical Assistant
First Aid/CPR
EMT Intermediate

Additional Information

Word
Excel
Powerpoint
EPIC (EMR)
Prime Suite (EMR)
Central Logic

Resume Overview

Companies Worked For:

Heart Center and Pulmonary at St. Marks
St. Marks Obstetrics and Gynocology
St. Marks Family Medicine

School Attended

Judge Memorial Catholic High School
Salt Lake Community College
Western Governors University

Job Titles Held:

Clinic Supervisor
Medical Assistant
Medical Staff Supervisor

Degrees

High School Diploma
Associate of Science in General Education
Bachelor of Science in Healthcare Administation

Clinic Supervisor Resume Example

Resume Score: 80%

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