clinic staff supervisor resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Skills
Staff Development Plans
Staff Meetings
Clinical Staff Management
Staff Coaching
Staff Supervision
Staff Support
Staff Scheduling
Administrative Support
Staff Evaluations
Priority Management
Performance Tracking and Evaluations
Constructive Feedback
Team Assignments
Motivational Leadership
Operational Efficiency and Safety
Complex Problem-Solving
Motivating Performers
Operational Standards
Operational Efficiency
Policy Enforcement
Maintaining Clean Work Areas
Performance Motivation
General Housekeeping
Supervising Employees
Daily Transactions Review
Resolving Complaints
Emergency Situations
Safety Policies and Procedures
Following Supervisor Instructions
Microsoft Office
Duty Assignments
Compliance Requirements
Processes and Procedures
Leadership
Mentoring
Key Performance Indicators (KPIs)
Customer Satisfaction
Professional Relationships
Work History
Clinic Staff Supervisor, 03/2022 - Current UTSW Medical Center – City, STATE,
Evaluated employee performance and coached and trained to improve weak areas.
Monitored workflow to improve employee time management and increase productivity.
Maintained compliance with company policies, objectives, and communication goals.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Achieved results by working with staff to meet established targets.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Conducted routine inspections to check quality and compliance with established specifications.
Developed and implemented customer service policies to enhance satisfaction.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Kept high average of performance evaluations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Interceded between employees during arguments and diffused tense situations.
Completed bi-weekly payroll for [Number] employees.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Implemented project management techniques to overcome obstacles and increase team productivity.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed and implemented business strategies to achieve business goals and stay competitive.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervised day-to-day operations to meet performance, quality and service expectations.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Clinica Staff Assistant III, 01/2015 - 03/2022 UTSW Medical Center – City, STATE,
Provided clerical support, addressing routine, and special requirements.
Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
Produced high-quality communications for internal and external use.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Assisted manager in all aspects of business operations.
Greeted guests in with friendliness and professionalism.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Clinical Staff Assistant Supervisor, 09/2010 - 12/2014 Ut Southwestern Medical Center – City, STATE,
Assisted providers with pre- and post-op appointments and procedures.
Retrieved calls regarding patient health problems, documented information and routed calls.
Supported office operations by expertly handling administrative needs.
Scheduled patients for appointments and maintained master calendar.
Maintained accurate records of patient visits and treatments in patient medical files.
Completed necessary reports and documentation on time and to specifications.
Supported patients and family members, actively listening to concerns and offering compassionate care.
Coordinated with other healthcare professionals to provide patients with comprehensive care.
Answered patient inquiries and provided information about healthcare services.
Disinfected tools, equipment and surfaces between patients.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Developed and implemented business strategies to achieve business goals and stay competitive.
Controlled costs to keep business operating within budget and increase profits.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Identified and communicated customer needs to supply chain capacity and quality teams.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed detailed plans based on broad guidance and direction.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Updated reports, managed accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Evaluated employee records and productivity and submitted evaluation reports.
Coached new hires on company processes while managing employees to achieve maximum production.
Delivered performance reviews, recommending additional training or advancements.
Reported to senior management on organizational performance and progress toward goals.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Acted as point of contact for vendor collaboration for contracted services.
Interacted with customers by phone, email, or in-person to provide information.
Completed monthly and quarterly [Type] reports for senior management.
Provided clerical support, addressing routine, and special requirements.
Coached employees through day-to-day work and complex problems.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Developed procedures to establish accurate and organized check-in and check-out processes.
Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
Monitored customer service trends and provided insights to management team for further improvement.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Prepared agendas and took notes at meetings to archive proceedings.
Greeted customers and responded to requests for information.
Approached every question or concern with calm and level-headed approach.
CLINIC STAFF COORDINATOR, 10/2008 - 08/2010 UTSW Medical Center – City, STATE,
Entered data, generated reports, and produced tracking documents.
Coached employees through day-to-day work and complex problems.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Utilized proactive communication abilities to resolve employment-related disputes.
Inventoried and ordered office supplies to maintain availability of products.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Monitored front areas so that questions could be promptly addressed.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Kept high average of performance evaluations.
Interceded between employees during arguments and diffused tense situations.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Cross-trained and provided backup support for organizational leadership.
Responded proactively and positively to rapid change.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Met customer call guidelines for service levels, handle time and productivity.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Investigated and resolved customer inquiries and complaints quickly.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Increased efficiency and team productivity by promoting operational best practices.
Educated customers about billing, payment processing and support policies and procedures.
Sought ways to improve processes and services provided.
Education
Certificate: Medical Assisting, Expected in 08/1995 - PCI Health Training Center - Dallas, TX GPA: Status -
High School Diploma: , Expected in 05/1993 - Lincoln Humanities/Communications Magnet High School - Dallas, TX GPA: Status -
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Resume Overview
School Attended
PCI Health Training Center
Lincoln Humanities/Communications Magnet High School