Clinic Operations Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Insightful CLINIC MANAGER with 12+ years of progressive experience managing busy healthcare facilities. Deliver positive patient experience through administration of top-quality care. Skilled in conflict resolution, records oversight and HIRING TOP LEVEL EMPLOYEES AND PROVIDING COMPLIANT OSHA TRAINING. Hardworking and reliable CLINIC MANAGER/COMPLIANCE OFFICER with strong ability in MEDIATION OFF CONFLICT and RESOLUTION. Offering KNOWLEDGE, EXPERIENCE and TEAM PLAYER. Highly organized, proactive and punctual with team-oriented mentality.

  • Space planning
  • Occupational medicine
08/2008 to 04/2019
Clinic Operations Manager North East Medical Service San Francisco, CA,
  • Sourced qualified employees to provide skilled and adequate coverage for all shifts.
  • Devised training programs for new and existing employees.
  • Managed recruitment, hiring and training of staff on areas such as regulatory requirements and diagnostic guidelines for Orthppaedic disorders.
08/2008 to 04/2019
OSHA Assistant Balyasny Asset Management Chicago, IL,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Listened to customer to ascertain need, make recommendations and explain applicable promotions and opportunities.
  • Purchased, distributed and arranged supplies to meet routine operational needs.
  • Supported work of clinic staff by coordinating resources, documents and staff to meet challenging deadlines.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Assisted operations for organization, providing direct support to employees and customers.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Monitored clinic staff and audit of systems data, updating spreadsheets with information to assist review and analysis.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Interacted with supervisor and various experts to address escalated issues.
  • Restocked office and break room supplies to maximize team productivity.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
08/2019 to Current
Compliance Officer Dublin Medical Center, LLP City, STATE,
  • Maintained and revised policy procedures for general operation of compliance program.
  • Completed all assignments on time and with no infractions during examinations.
  • Worked with small and medium enterprises to draft documents, monitor attendance and conduct audits.
  • Conceptualized, developed and implemented safety system improvement initiatives.
  • Carefully maintained and circulated filing documents and records to department heads.
  • Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.
  • Enforced safety and regulatory adherence throughout client projects and training programs.
  • Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
  • Enforced regulations by reviewing federal and state laws to confirm compliance.
  • Studied regulations to ascertain all requirements and delivered necessary training to clients.
Education and Training
Expected in 06/1981
High School Diploma:
Expected in 1992
  • Led team to achieve 100% SAFETY COMPLIANCE, earning recognition from upper management and financial reward.
  • Created highly effective new ACCOUNTABILITY PROGRAM that significantly impacted efficiency and improved operations.
  • Realized TO AUDIT PAR LEVELS AND ADUIT BILLING in ongoing effort to boost revenue while reducing costs.
  • Recognized as Employee of the MONTH (EVEN THOUGH MANAGERS WERE EXPEMPT FOR THIS AWARD) BY THE TEAM I MANAGED for outstanding performance and team contributions.

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Resume Overview

School Attended
Job Titles Held:
  • Clinic Operations Manager
  • OSHA Assistant
  • Compliance Officer
  • High School Diploma

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