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clinic operations manager resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated and compassionate Clinical Operations Manager with extensive experience in several thriving family practice clinics. I am a patient-oriented nursing professional with thirty years of hands-on experience in delivering quality direct and indirect patient care to individuals in an ambulatory setting. Skillfully completes tasks and fosters relationships with patients, caregivers and coworkers to drive patient care goals and regulatory requirements. History of interfacing seamlessly with doctors, specialized support services, patients and families. I consider myself to be a highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Skilled at working effectively unsupervised and quickly mastering new skills. Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Exceptional leadership, administrative and problem-solving abilities. Well-organized and forward-thinking with a good understanding of nursing procedures, unparalleled clinical skills and a strong background in primary care. Recruits and hires clinic staff to support exceptional patient care standards. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Valid Louisiana license with up to date BLS certificate.

Skills
  • Licensed Practical Nurse
  • Multi-Tasking and Prioritization
  • Healthcare Platforms / EMR - Epic
  • Team Building
  • Information Compiling and Auditing
  • Nursing Intervention Evaluations
  • Performance Monitoring
  • Interdisciplinary Team Collaboration
  • Conflict Resolution
  • Staff Direction and Task Delegation
  • Regulatory Requirements
  • Empathetic and Compassionate
  • Occupational Medicine
  • Assisting Physicians
  • Patient Triaging
  • Customer Service
  • Staff Coaching and Mentoring
  • Strong Clinical Judgment
  • Critical Thinking
  • Budget Management
Experience
Clinic Operations Manager, 01/2023 to Current
Children's National Medical CenterFairfax, VA,
  • Devised training programs for new and existing employees.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Tracked, organized and counted clinic stock and supplies.
  • Supervised internal and external communications by answering queries and complaints.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Implemented policy changes and communicated information and procedures through organizational staff meetings.
  • Managed recruitment, hiring and training of staff on areas such as regulatory requirements and diagnostic guidelines for [Type] disorders.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
LPN Clinical Supervisor, 05/2006 to 12/2022
Lifepoint HospitalsLebanon, KY,
  • Provides strong leadership and guidance to the entire clinical team.
  • Arranged continuing education opportunities for staff to increase knowledge and skills.
  • Evaluated performance of staff nurses, contributing to professional development.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
  • Used sterile techniques to prepare patients for procedures.
  • Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Sterilized medical equipment and supplies with germicides, sterilizers and autoclaves.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Delivered high-quality direct and indirect nursing care to up to sixty patients per day.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Med-Surg LPN, 05/2004 to 05/2006
River Parishes HospitalCity, STATE,
  • Collected and documented vital signs to track current patient conditions.
  • Interviewed patients to obtain medical history.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Applied interventions to progress patients toward wellness and address maintenance of wellness.
  • Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
  • Provided pre- and post-operative nursing care.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
Education and Training
Practical Nursing Diploma: , Expected in 03/2004 to Delta College of Arts & Technology - Baton Rouge, LA
GPA:
High School Diploma: , Expected in 05/1992 to East St. John High School - Reserve, LA
GPA:
Certifications
  • Lean - Yellow Belt Certification 5S Project - 06/2021
  • Nurse Preceptor Academy 2.0 - March 2021
  • BLS - 2022-2024
  • Completion of Supervisor Cohort 2022
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Resume Overview

School Attended

  • Delta College of Arts & Technology
  • East St. John High School

Job Titles Held:

  • Clinic Operations Manager
  • LPN Clinical Supervisor
  • Med-Surg LPN

Degrees

  • Practical Nursing Diploma
  • High School Diploma

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