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Clinic Operations Director Resume Example

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CLINIC OPERATIONS DIRECTOR
Experience
Clinic Operations Director, 02/2017 to Current
Valor Healthcare – Denton, TX
  • Denton VA Clinic / North Texas VA Health Care System (7/18 - present)
  • Providing enhanced administrative leadership for all operational aspects of clinic through the daily oversight of clinic operations and ensures clinical quality expectations are met while providing exceptional customer service in partnership with Clinic Medical Director
  • Performing budget development, formulation and executive functions for administrative budget areas
  • Tracking obligations, expenditures and the flow of funds thru Markview and monthly P&L statements
  • Monitoring, reviewing and reconciling commitments, obligations and reimbursable orders
  • Interpreting complex regulations, directives and policies and providing authoritative advice and assistance to managers
  • Identifying issues and providing recommendations for resolution of complex problems
  • Exceeding forecasted growth (4% annually) of enrolled patients to achieve 10-12% growth within one fiscal year
  • Managing and developing a team of 7 Primary Care Providers, 14 Nurses, and 8 Administrative staff
  • Successfully responding to 100+ stakeholder requests a day, while keeping patient satisfaction scores over 95%
  • Ensuring compliance requirements of the Office of Inspector General, Joint Commission, Environment Of Care, lab compliance, and other related items via monthly and quarterly reviews
  • Managing the clinic's financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment
  • Managing growth strategy, expanding market of new enrollees to the clinic, and expanding market penetration in the clinic's catchment area through outreach events and daily networking
  • Proactively managing veteran enrollment and retention through monitoring of annual vesting appointments and ensuring continuity of care
  • Reviewing and analyzing reporting, including clinical quality metrics, financial reports, and staffing levels
  • Providing standard updates to leadership to aggressively improve any deficiencies and maintain excellence
  • Laguna Hills VA Clinic / Long Beach VA Health Care System
Clinic Operations Director, 02/2017 to 06/2018
Valor Healthcare Inc. – Laguna Hills, CA
  • Awarded multi-million dollar expansion contract in 2017 from Long Beach VA Health Care System comprised of 4 Primary Care PACT teams, Nursing, Psychiatry, Psychology, Social Work, Registered Dietician, Mental Health, Radiology, Laboratory, TeleHealth modalities, and multiple administrative functions including registration, ID card photos, and patient advocacy
  • Recruited and hired 20 additional medical and administrative staff colleagues for newly awarded contract
  • Worked closely with hospital staff to improve antiquated phone system and revise phone tree to better serve patients
  • Developed and maintained a strong working relationship with Long Beach VA staff and Executive Leadership Team by regularly attending Leadership meetings via phone and face to face; maintained a position of advocacy for Veterans and actively sought out new and improved initiatives, both clinical and operational
  • Implemented Daily Management System (DMS) into daily clinical operations to help improve communication between clinic staff, clinic leadership, and VA Long Beach Health Care System Leadership
Visual Impairment Service Team Coordinator, Blind Rehabilitation Specialist, Program Coordinator, 01/2006 to 01/2017
Dept of Veteran Affairs, Dallas TX – Dallas, TX
  • Developed, implemented, maintained, and provided leadership, strategic direction and program oversight of the VIST program at the Medical Center which included budget, procurement and space as well as initial development of the CO mandated Continuum of Care model for the Advanced Low Vision Clinic
  • Provided overall management and clinical direction for the Visual Impairment Service at VANTHCS
  • Analyzed and evaluated the effectiveness and efficiency of the program and developed / implemented standards and recommendations
  • Coordinated services for severely disabled, visually impaired Veterans and transitioning Active Duty Service members
  • Arranged the provision of appropriate treatment in order to enhance functioning such as making referrals to BRCs, BROS and ALVC clinics
  • Provided effective patient counseling in the psychosocial adjustment to blindness
  • Collaborated and consulted with Medical Center personnel regarding full assessment and care of Client's needs with specialists
  • Provided professional counsel to minimize the fear of the rehabilitation process, and of the disability, explained what treatment measures are possible, either corrective or rehabilitative
  • Ensured the high quality of blind rehabilitation and low vision services remain consistent with the evolving eye care and rehabilitation needs of the blind and low vision populations
  • Fully versed in the knowledge of the program's mission, organization and requirements, which resulted in extremely positive results from CO Site Visit
  • Maintained communication with credentialing groups to make sure all programs were following the regulations and standards that were required
  • Prepared and made presentations
  • Developed and maintained liaison contacts and serve as an advocate for the veteran with other public and private agencies, service providers, training facilities and other community resources TeleHealth and Rural Access, (Supervisory Health System Specialist)
  • Managed, developed, and evaluated the performance standards of 16 Health Technicians and 1 Program Support Assistant in the VA Medical Center North Texas catchment area's Outpatient Clinics and Community Based Outpatient Clinics
  • Prepared Requests for Proposals (RFPs) and Requests for Information (RFI), oversaw budgets as deployed by the Office of TeleHealth Services ($2.18M for FY12), Office of Rural Health ($550K for FY12), or other funding sources, and processed purchase requests
  • Served as the TeleHealth and Rural Access Lead; responsible for program development and implementation of the TeleHealth, Rural Health and knowledge information transfer programs, projects, and pilots within the North Texas Region
  • Chaired and facilitated the VA North Texas TeleHealth Workgroup consisting of subject matter experts and facilitated conference calls / Live Meetings with workgroups
  • High level responsibility for project management including development of TeleHealth / Rural Health related project management plans, statements of work, communication plans, business case reports, and implementation/ evaluation plans
  • Developed and administered a systematic internal review program within guidelines of the Joint Commission, Office of TeleHealth Services, VA Central Office, and local facility policies
  • Worked effectively and efficiently with contracting staff to purchase TeleHealth equipment and track order, delivery, and installation from start to finish
  • Participated in the development of strategic long-range planning for VANTHCS Office of Health Informatics and TeleHealth Programs (all E-Health programs)
  • Provided leadership in the development and use of TeleHealth modality for the promotion of safe, effective, patient-centered and timely health promotion, and disease prevention care
  • Performed a variety of analytical, planning, evaluative, IT and advisory work, which served as precedent for others
  • Responsible for organizational design, resource management, budget execution, technology management, planning and information management
  • Identified critical areas, developed, implemented, and monitored correction action plans related to VHA strategic plans
Education
Masters Degree: 08/2003
University of North Texas - Denton, TX
Bachelors Degree: 05/2001
University of North Texas - Denton, TX
Summary

Results-oriented Administrator with expertise in driving financial health and business development for 15+ years in a government /healthcare administrative setting. Strong operational manager with strengths in ensuring high customer satisfaction and consistent revenue growth. Great project manager with superb communication and interpersonal skills. Knowledge, Skills and Abilities: Knowledge of program analysis, management and evaluation methodologies, including the organizational theories and research principles necessary to perform broad, far-reaching studies impacting regional and agency operations Knowledge of qualitative and quantitative techniques to analyze the effectiveness and efficiency of assigned programs Strong in data synthesis, customer service, oral communication, program assessment, and project management Knowledge of agency regulations, policies, processes and procedures, including Federal laws and regulations, Executive Orders, and agency directives pertaining to designated program areas. Ability to facilitate teamwork, promote effective organizational dynamics and communicate effectively with all team members in order to gather information and respond appropriately to any given situation Ability to collaborate with a broad spectrum of stakeholders in recommending policy and procedural changes related to use and implementation of projects Ability to identify problem areas, conduct studies, analyze findings, and make recommendations on substantive operation programs Strong budgetary operations planning and implementation skills, financial management and analysis Knowledge of and ability to utilize computer software programs such as Microsoft Suite, SharePoint, TeleHealth technology software and hardware, assistive technology, and virtual meeting software (NetMeeting, LiveMeeting, Communicator) Strong oral and written communication skills for positive and effective networking with internal and external stakeholders to meet the needs and requirements of all involved parties.

Highlights
  • Business operations management
  • Clinical Operations Redesign
  • Facility operations
  • Team Operations
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Resume Overview

Companies Worked For:

  • Valor Healthcare
  • Valor Healthcare Inc.
  • Dept of Veteran Affairs, Dallas TX

School Attended

  • University of North Texas

Job Titles Held:

  • Clinic Operations Director
  • Visual Impairment Service Team Coordinator, Blind Rehabilitation Specialist, Program Coordinator

Degrees

  • Masters Degree : 08/2003
    Bachelors Degree : 05/2001

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