Clinic Manager-Rheumatology/ Plastic Surgery Resume Example
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CLINIC MANAGER-RHEUMATOLOGY/ PLASTIC SURGERY
Professional Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in Cardiology and Primary Care environments with expertise in managing provider requirements.
Positive and upbeat with excellent interpersonal communication skills. Highly skilled and enthusiastic professional with more than 17 years of experience managing operations in patient-centered medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Work History
Samaritan Medical Center - Clinic Manager-Rheumatology/ Plastic SurgeryCity , STATE08/2019 - 01/2020
- Responsible for directing Clinic staff in their provision of safe, effective and appropriate patient care.
- Ensured quality of care was delivered in accordance with established policies/procedures and process/outcomes standards; regulatory and accreditation requirements; philosophy, goals, objectives and mission of the hospital.
- Supervised and scheduled site nurses, MA's and clerical support staff, along with assisting physicians and other clinicians in developing operating schedules for clinic.
- Prioritized and coordinated all staff activities including patient flow, nursing assignments, patient scheduling, time-cards for over ten staff members and payroll.
- It was important to work closely with hospital support departments including medical records, coding, billing and compliance.
- Participated in strategic planing process and implemented various elements such as creating fiscal budgets and abiding by NY laws and regulations for a Article 28 facility.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
St. Joseph's Physicians Cardiology, NY Heart Center - Office Coordinator/ManagerCity , STATE05/2007 - 08/2019
- Managed all clerical and administrative duties for several satellite Cardiology/ EP offices.
- This included checking patients in/out, insurance verification and obtaining prior-authorization of diagnostic testing and hospital procedures.
- Scheduled routine follow up's, outgoing referrals to Specialists, diagnostic testing and coordinated between six locations to make sure patients needs were met.
- Managed and completed all medical records requests, SSI claims and medical necessity forms.
- Hired and coordinated training of new employees which included nursing staff, clerical staff and Mid-level providers.
- This required travel to many satellite offices throughout the North Country and Syracuse.
- Under direct supervision of 10 Cardiologist and 1 Electrophysiologist; this required me to attend hospital meetings, coordinate call schedule's with local hospitals and be the liaison between many Upstate hospitals and Physicians.
- Found great rewards with this position and truly enjoyed making positive experiences in peoples lives.
- Trained new employees on administrative procedures, company policies and performance standards.
- Oversaw technical, operational, clerical and customer service support in Cardiology office environment.
TEXAS CARDIAC ARRHYTHMIA - EP Procedure SchedulerCity , STATE05/2005 - 03/2007
- This position entailed efficient, expedient and accurate scheduling of hospital procedures for six Electrophysiologist throughout nine cities in Texas.
- Coordinate multiple procedures with physicians that are not EP physicians, I.e. TEE, Heart Cath.
- Notify appropriate device reps, Cath reps, and/or mapping reps for procedures.
- It entailed constant interaction with Physicians, patients, families, healthcare team members and various Hospital departments in order to achieve a high degree of physician and patient satisfaction.
- Scheduled outpatient diagnostic test such as SAEKG, Cardiac MRI, VQ Scans, etc..
- Provided patient education regarding procedure/medication instructions both pre and post OP.
- Obtain precertification or referral from patients' insurance company.
- Follow up with multiple-hospital's to check patient status (out-patient or in-patient).
- Maintain hospital patient list for physicians and update on daily basis as to patient status, room number, and new consultations.
- Coordinate flights to outreach locations weekly; faxing of orders and EKG's prior to flight
- Work closely with the research foundation of device implants and ablation producers.
Additional Information
- #readytowork , Authorized to work in the US for any employer
Skills
- Customer Service
- Project Management
- Word Processing
- Sales
- Communication Skills
- Organizational Skills
- Electronic Medical Records
- Healthcare insurance
Education
Bryant And Stratton CollegeCityCertified Professional Coder
Nationally Certified through the AAPC
Jefferson Community CollegeCity, StateAssociate of Arts: Office Technology/Human Services
I have 52 credit hours towards my Associate's Degree.
South Jefferson Central SchoolCityHigh School Diploma
Certifications
Certified Professional Coder, (CPC) -( ICD-10 )
AAPC
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Resume Overview
School Attended
- Bryant And Stratton College
- Jefferson Community College
- South Jefferson Central School
Job Titles Held:
- Clinic Manager-Rheumatology/ Plastic Surgery
- Office Coordinator/Manager
- EP Procedure Scheduler
Degrees
- Certified Professional Coder
Associate of Arts : Office Technology/Human Services
High School Diploma
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