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Clinic Manager/Medical Assistant Resume Example

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CLINIC MANAGER/MEDICAL ASSISTANT
Professional Summary

Senior clinc manager and outstanding performer in leadership, management and training with in a medical practice. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for my performance as a medical assistant and quickly promoted to clinic lead and subsequently security officer, OSHA officer, HIPAA office, inventory manager and clinic manager. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Clinic manager with over 15 years of successful experience in dermatology and management. Recognized consistently for performance excellence and contributions to success of both staff and clinic operations. Strengths in leadership and patient care backed by training in dermatology. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Created a custom inventory system for periodic vendor contract reviews and on average savings of 20-40%% annually.

Skills
  • Clinical team oversight
  • Clinical assessment
  • Clinical inventory control
  • Clinical documentation management
  • Performing clinical procedures
  • Clinic administration
  • Seasoned in medical clinical procedures
  • Clinical System Monitoring
  • Clinical Operations Redesign
  • Clinical safety
  • Clinical interviewing
  • Clinical Training
  • Clinical instruction
  • Clinical management
  • Clinical leadership
  • Clinical planning
  • Strong clinical judgment
  • Clinical procedure improvements
  • Clinical team coordination
  • Strategic Clinical Planning
  • Clinical supervision
  • Clinic management
  • Clinical education
  • Clinical Development
Work History
Clinic Manager/Medical Assistant, 05/2017 to Current
RidgeView Dermatology – Lynchburg, VA
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when supervising 25 employees and managing 9 providers.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Built relationships with physicians to create steady referral pipeline.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA and OSHA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed policies and procedures for effective clinical management.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Kept medical supplies in sufficient stock by monitoring levels and created a inventory protocol for stocking and ordering
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted physicians in follow-through of care.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected histories, vitals and current complaints via patient interviews.
  • Attended required training, education and meetings.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant/Clinic Lead, 05/2016 to 05/2017
Virginia NeuroSpine/SonoSpine – Forest, VA
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Oriented and trained new staff on proper procedures and policies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Attended required training, education and meetings.
Medical Assitant, 09/2005 to 05/2016
Central Virginia Dermatology – Forest, VA
  • Escorted patients to examination rooms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared lab specimens for diagnostic evaluation.
  • Conducted monthly and quarterly inventory of supplies
  • Collected histories, vitals and current complaints via patient interviews.
  • Offered age-appropriate patient care before, during and after exams.
  • Conducted machine safety checks according to facility policy.
  • Assisted physicians in follow-through of care.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Taught patients about medications, procedures and care plan instructions.
  • Attended required training, education and meetings.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
EMT-B: Emergency Medicine, 06/2016
Bedford County EMS - Bedford County, VA

National and State registered; expires 03/2022

Registered Medical Assistant: 05/2018
ARMA

Current certification expires 12/2021

CDT: Dermatology , 2019
ACDT

Biannual recertification since 2005

Certifications
  • First Aid/CPR Certified
  • CDT
  • RMA
  • EMT-B
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Resume Overview

Companies Worked For:

  • RidgeView Dermatology
  • Virginia NeuroSpine/SonoSpine
  • Central Virginia Dermatology

School Attended

  • Bedford County EMS
  • ARMA
  • ACDT

Job Titles Held:

  • Clinic Manager/Medical Assistant
  • Medical Assistant/Clinic Lead
  • Medical Assitant

Degrees

  • EMT-B : Emergency Medicine , 06/2016
    Registered Medical Assistant : 05/2018
    CDT : Dermatology , 2019

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