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Clinic Manager Resume Example

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CLINIC MANAGER
Summary

Energetic, dependable and skilled with working with a diverse group of people and delivering results. Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Report analysis
  • Problem resolution
  • Employee training and development
  • Inventory systems
  • Spreadsheet development
  • Strong communication skills
  • MS Office expert
  • Time management
Experience
05/2014 to 08/2018
Clinic ManagerSitka Medical Center － Sitka, AK
  • Provide overall leadership, information and support to staff, clients, patients, and the local community.
  • Perform human resource functions including interviewing, hiring, supervising, training, disciplining staff, annual evaluations and review salaries.
  • Develop and implement clinic specific customer service, human resource and financial performance targets and objectives consistent with the clinic's goals mission and goals.
  • Maintain and enforce up to date policies, procedures, and protocols according to regulations for the center.
  • Perform finance functions including semimonthly payroll, tax deposits, accounts payable, reconcile banking accounts and prepare financial statements.
  • Assist in analysis of existing systems and related problems as requested making recommendations and implement improvements.
  • Ensure all providers are properly registered, current on their licensing, credentialing and government programs.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflow's on task.
10/2012 to 05/2014
Administrative Assistant IIISouthEast Alaska Regional Health Consortium － Sitka, AK
  • Assist the Department Manager with clinical recruitment, departmental budget maintenance, and planning.
  • Improved office organization by compiling financial spreadsheets using advanced Microsoft Excel functions.
  • Handle customers effectively by identifying needs, quickly gaining trust, applying complex situations and resolving problems to maximize efficiency.
  • Provide clerical support that includes answering phone calls, relay messages to doctors, nurses, other staff and patients.
  • Schedule patient appointments in appropriate applications.
  • Enter physician orders into computer systems and transcribe and coordinates lab and radiology testing.
  • Maintain inventory and process orders for supplies for Surgery Clinic and other departments as requested
  • 07/12 - 10/12 ~ Lead Accounts Receivable Technician, SouthEast Alaska Regional Health Consortium.
  • Independently performs within multiple systems the allocation of payments received manually and electronically for services received in a timely and efficient manner.
  • Request refunds with appropriate documentation submitted to accountant.
  • Provide documents to medical biller to follow up on denied or rejected claims.
  • Generates accounts receivable reports and maintains files required for accounts receivable reports daily and reconcile payments monthly.
  • Train and motivate Patient Accounts Representatives team, provide leadership and coaching for associates to accomplish organizational, departmental and individual goals and objectives.
02/2010 to 07/2012
Assistant ManagerPatient Financial Services, SouthEast Alaska Regional Health Consortium － Sitka, AK
  • Independently performs within multiple systems the allocation of payments received manually and electronically for services received in a timely and efficient manner.
  • Generates accounts receivable reports and maintains files required for accounts receivable reports daily and reconcile payments monthly.
  • Oversee maintenance, upkeep and distribution of policy and procedure guidelines and standards that pertain to Pharmacy claim processing and reimbursement.
  • Identify and correct operational barriers that hinder successful performance by developing creative solutions to problems including the use of automation, procedure revisions and collaboration with other departments.
  • Train and motivate Patient Accounts Representatives team, provide leadership and coaching for associates in order to accomplish organizational, departmental and individual goals and objectives.
  • Ensure sound decisions are made regarding customer queries and account reviews.
  • Initiate personnel action for any promotion, transfer, discharges and disciplinary action.
03/2005 to 01/2010
Hotel ManagerShee Atika Totem Square Inn － Sitka, AKMeabon
  • Always provide the highest quality of service to the customer.
  • Communicate personnel policies as in the employee handbook and give input for performance reviews and disciplinary action.
  • Communicate with housekeeping and maintenance of problems.
  • Maintain petty cash account as instructed by General Manager.
  • Produce daily deposits.
  • Assist with payroll process.
  • Perform all other duties as assigned by Management.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Supervised daily operations of recently remodeled 75 -room hotel with a staff of 6 front desk employees.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Hired and mentor's all new employees while also demonstrating the best methods for servicing clients and guests.
  • Provided end-of-month audits of the resort to upper management as required.
  • Directed all day-to-day operations of the hotel to provide a safe and enjoyable guest experience.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Followed company regulations and rules promoting a safe environment for both travelers and employees.
  • Monitored room availability RoomMasterMaster.
  • Processed guest payments for room charges, and phone charges.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Enforced lost and found procedures whenever missing items were located.
Education and Training
1994
General Education DiplomaUniversity of Alaska Southeast － Sitka, AK
Certifications
  • Hotel Revenue Management; E Cornell March 2006
  • Current Certified Revenue Cycle Professional; American Association of Healthcare Administrative Management
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Resume Overview

Companies Worked For:

  • Sitka Medical Center
  • SouthEast Alaska Regional Health Consortium
  • Patient Financial Services, SouthEast Alaska Regional Health Consortium
  • Shee Atika Totem Square Inn

School Attended

  • University of Alaska Southeast

Job Titles Held:

  • Clinic Manager
  • Administrative Assistant III
  • Assistant Manager
  • Hotel Manager

Degrees

  • General Education Diploma

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