- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Energetic, dependable and skilled with working with a diverse group of people and delivering results. Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.
- Report analysis
- Problem resolution
- Employee training and development
- Inventory systems
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- Spreadsheet development
- Strong communication skills
- MS Office expert
- Time management
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Clinic Manager, 04/2014 to 07/2018
Yakima Valley Farm Workers Clinic – Pasco, WA,
- Provide overall leadership, information and support to staff, clients, patients, and the local community.
- Perform human resource functions including interviewing, hiring, supervising, training, disciplining staff, annual evaluations and review salaries.
- Develop and implement clinic specific customer service, human resource and financial performance targets and objectives consistent with the clinic's goals mission and goals.
- Maintain and enforce up to date policies, procedures, and protocols according to regulations for the center.
- Perform finance functions including semimonthly payroll, tax deposits, accounts payable, reconcile banking accounts and prepare financial statements.
- Assist in analysis of existing systems and related problems as requested making recommendations and implement improvements.
- Ensure all providers are properly registered, current on their licensing, credentialing and government programs.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflow's on task.
Administrative Assistant III, 09/2012 to 04/2014
22Nd Century Technologies – Phoenix, AZ,
- Assist the Department Manager with clinical recruitment, departmental budget maintenance, and planning.
- Improved office organization by compiling financial spreadsheets using advanced Microsoft Excel functions.
- Handle customers effectively by identifying needs, quickly gaining trust, applying complex situations and resolving problems to maximize efficiency.
- Provide clerical support that includes answering phone calls, relay messages to doctors, nurses, other staff and patients.
- Schedule patient appointments in appropriate applications.
- Enter physician orders into computer systems and transcribe and coordinates lab and radiology testing.
- Maintain inventory and process orders for supplies for Surgery Clinic and other departments as requested
- 07/12 - 10/12 ~ Lead Accounts Receivable Technician, SouthEast Alaska Regional Health Consortium.
- Independently performs within multiple systems the allocation of payments received manually and electronically for services received in a timely and efficient manner.
- Request refunds with appropriate documentation submitted to accountant.
- Provide documents to medical biller to follow up on denied or rejected claims.
- Generates accounts receivable reports and maintains files required for accounts receivable reports daily and reconcile payments monthly.
- Train and motivate Patient Accounts Representatives team, provide leadership and coaching for associates to accomplish organizational, departmental and individual goals and objectives.
Assistant Manager, 01/2010 to 07/2012
Four Seasons Hotels Inc – Kailua Kona, HI,
- Independently performs within multiple systems the allocation of payments received manually and electronically for services received in a timely and efficient manner.
- Generates accounts receivable reports and maintains files required for accounts receivable reports daily and reconcile payments monthly.
- Oversee maintenance, upkeep and distribution of policy and procedure guidelines and standards that pertain to Pharmacy claim processing and reimbursement.
- Identify and correct operational barriers that hinder successful performance by developing creative solutions to problems including the use of automation, procedure revisions and collaboration with other departments.
- Train and motivate Patient Accounts Representatives team, provide leadership and coaching for associates in order to accomplish organizational, departmental and individual goals and objectives.
- Ensure sound decisions are made regarding customer queries and account reviews.
- Initiate personnel action for any promotion, transfer, discharges and disciplinary action.
Hotel Manager, 02/2005 to 01/2010
Proper Hospitality – Los Angeles, CA,
Claire
- Always provide the highest quality of service to the customer.
- Communicate personnel policies as in the employee handbook and give input for performance reviews and disciplinary action.
- Communicate with housekeeping and maintenance of problems.
- Maintain petty cash account as instructed by General Manager.
- Produce daily deposits.
- Assist with payroll process.
- Perform all other duties as assigned by Management.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
- Supervised daily operations of recently remodeled 75 -room hotel with a staff of 6 front desk employees.
- Assisted guests at check-in, providing information on various services within the hotel.
- Hired and mentor's all new employees while also demonstrating the best methods for servicing clients and guests.
- Provided end-of-month audits of the resort to upper management as required.
- Directed all day-to-day operations of the hotel to provide a safe and enjoyable guest experience.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Followed company regulations and rules promoting a safe environment for both travelers and employees.
- Monitored room availability RoomMasterMaster.
- Processed guest payments for room charges, and phone charges.
- Referred guests to local restaurants and recommended attractions in the area.
- Enforced lost and found procedures whenever missing items were located.
General Education Diploma: , Expected in 1994
University of Alaska Southeast - Sitka, AK
GPA:
- Hotel Revenue Management; E Cornell March 2006
- Current Certified Revenue Cycle Professional; American Association of Healthcare Administrative Management
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