Energetic, dependable and skilled with working with a diverse group of people and delivering results. Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.
Skills
Report analysis
Problem resolution
Employee training and development
Inventory systems
Spreadsheet development
Strong communication skills
MS Office expert
Time management
Experience
Clinic Manager, 04/2014 to 07/2018 Yakima Valley Farm Workers Clinic – Pasco, WA,
Provide overall leadership, information and support to staff, clients, patients, and the local community.
Perform human resource functions including interviewing, hiring, supervising, training, disciplining staff, annual evaluations and review salaries.
Develop and implement clinic specific customer service, human resource and financial performance targets and objectives consistent with the clinic's goals mission and goals.
Maintain and enforce up to date policies, procedures, and protocols according to regulations for the center.
Perform finance functions including semimonthly payroll, tax deposits, accounts payable, reconcile banking accounts and prepare financial statements.
Assist in analysis of existing systems and related problems as requested making recommendations and implement improvements.
Ensure all providers are properly registered, current on their licensing, credentialing and government programs.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflow's on task.
Administrative Assistant III, 09/2012 to 04/2014 22Nd Century Technologies – Phoenix, AZ,
Assist the Department Manager with clinical recruitment, departmental budget maintenance, and planning.
Improved office organization by compiling financial spreadsheets using advanced Microsoft Excel functions.
Handle customers effectively by identifying needs, quickly gaining trust, applying complex situations and resolving problems to maximize efficiency.
Provide clerical support that includes answering phone calls, relay messages to doctors, nurses, other staff and patients.
Schedule patient appointments in appropriate applications.
Enter physician orders into computer systems and transcribe and coordinates lab and radiology testing.
Maintain inventory and process orders for supplies for Surgery Clinic and other departments as requested
07/12 - 10/12 ~ Lead Accounts Receivable Technician, SouthEast Alaska Regional Health Consortium.
Independently performs within multiple systems the allocation of payments received manually and electronically for services received in a timely and efficient manner.
Request refunds with appropriate documentation submitted to accountant.
Provide documents to medical biller to follow up on denied or rejected claims.
Generates accounts receivable reports and maintains files required for accounts receivable reports daily and reconcile payments monthly.
Train and motivate Patient Accounts Representatives team, provide leadership and coaching for associates to accomplish organizational, departmental and individual goals and objectives.
Assistant Manager, 01/2010 to 07/2012 Four Seasons Hotels Inc – Kailua Kona, HI,
Independently performs within multiple systems the allocation of payments received manually and electronically for services received in a timely and efficient manner.
Generates accounts receivable reports and maintains files required for accounts receivable reports daily and reconcile payments monthly.
Oversee maintenance, upkeep and distribution of policy and procedure guidelines and standards that pertain to Pharmacy claim processing and reimbursement.
Identify and correct operational barriers that hinder successful performance by developing creative solutions to problems including the use of automation, procedure revisions and collaboration with other departments.
Train and motivate Patient Accounts Representatives team, provide leadership and coaching for associates in order to accomplish organizational, departmental and individual goals and objectives.
Ensure sound decisions are made regarding customer queries and account reviews.
Initiate personnel action for any promotion, transfer, discharges and disciplinary action.
Hotel Manager, 02/2005 to 01/2010 Proper Hospitality – Los Angeles, CA, Claire
Always provide the highest quality of service to the customer.
Communicate personnel policies as in the employee handbook and give input for performance reviews and disciplinary action.
Communicate with housekeeping and maintenance of problems.
Maintain petty cash account as instructed by General Manager.
Produce daily deposits.
Assist with payroll process.
Perform all other duties as assigned by Management.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Supervised daily operations of recently remodeled 75 -room hotel with a staff of 6 front desk employees.
Assisted guests at check-in, providing information on various services within the hotel.
Hired and mentor's all new employees while also demonstrating the best methods for servicing clients and guests.
Provided end-of-month audits of the resort to upper management as required.
Directed all day-to-day operations of the hotel to provide a safe and enjoyable guest experience.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Followed company regulations and rules promoting a safe environment for both travelers and employees.
Monitored room availability RoomMasterMaster.
Processed guest payments for room charges, and phone charges.
Referred guests to local restaurants and recommended attractions in the area.
Enforced lost and found procedures whenever missing items were located.
Education and Training
General Education Diploma: , Expected in 1994 University of Alaska Southeast - Sitka, AK GPA:
Certifications
Hotel Revenue Management; E Cornell March 2006
Current Certified Revenue Cycle Professional; American Association of Healthcare Administrative Management
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
