clinic manager resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Understanding of compliance regulations and ensuring standards are being followed.
Skills
Process Implementation
Policy and Program Development
In-Service Programs
Critical Thinking
Operating Plans Development
Interdepartmental Functions Coordination
Verbal and Written Communication
Time Management
Employee Training Program
Employee Performance Evaluations
Risk Management
Decision Making
Employee Work Scheduling
Employee Supervision
Operational Records Maintenance
Service Utilization Improvements
Employee Recruitment and Hiring
Corporate Compliance
Policies and Procedures
Patient Flow
Back Office
Orientation and Training
Clinical Management
Emergency Readiness
Administrative Staff Supervision
Performance Monitoring
Resource Monitoring
Health Information Systems
Accreditation Coordination
Quality Assurance Controls
Compliance Advisory
Profitability Strategies
Problem Resolution
HIPAA Guidelines
Facility Oversight
Medical Programs Implementation
Codes Compliance
Clinical Staff Management
Risk Mitigation
Medicare Compliance
Clinical Quality Program Standards
Organizational Goal Development
Utilization Management
Human Resources Management
Budget Planning
Financial Operations Oversight
Experience
Clinic Manager, 07/2020 to 05/2023 Aspirus – Wisconsin Rapids, WI,
Oversaw ordering, purchasing and maintenance of clinical equipment.
Developed relationships with healthcare providers to sustain strong referral pipeline.
Tracked, organized and counted clinic stock and supplies.
Supervised internal and external communications by answering queries and complaints.
Implemented policy changes and communicated information and procedures through organizational staff meetings.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Managed clinical budgets, billing systems and insurance negotiations.
Managed routine operations and clinical projects, including setting targets and performance standards in accordance with $70,000 budget and with expert leadership of 3-person team.
Managed recruitment, hiring and training of staff on areas such as regulatory requirements and diagnostic guidelines for [Type] disorders.
Explained policies, procedures and services to patients.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Recruited, hired and trained new medical and facility staff.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained records management system to process personnel information and produce reports.
Communicated with patients with compassion while keeping medical information private.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Maintained communication and transparency with governing boards, department heads and medical staff.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Maintained awareness of government regulations, health insurance changes and financing options.
Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Developed medical programs that promoted community health and research.
Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Spa Supervisor, 08/2014 to 03/2020 Marriott International – Kissimmee, FL,
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Provided ongoing training to address staff needs.
Reviewed completed work to verify consistency, quality and conformance.
Established and enforced clear goals to keep employees working collaboratively.
Responded to customer questions regarding products, prices and availability.
Resolved customer complaints and adjusted policies to meet changing needs.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
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