clinic manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Driven and dedicated professional with a proven track record of managing operations in a fast-paced outpatient mental health clinic. With 4 years of experience, I have developed extensive skills in maintaining seamless office operations, managing schedules, optimizing workflows, and working with electronic medical record (EMR) systems. I possess valuable transferable skills that are applicable to any sector, including team leadership, project management, and problem-solving. I am committed to achieving goals and positive outcomes through effective communication and collaboration
Skills
Office Management
Excellent verbal and written communication skills
Critical Thinking and Decision Making
Team Management and Supervision
Staff Training, scheduling and Coordinating
Workflow Optimization
Project Management
Electronic Health Record Applications
Microsoft Office Suite
Onboarding and Orientation
Documentation and Recordkeeping
Research and Analysis
Cross-Functional Collaboration
Customer Service
Experience
Clinic Manager, 11/2018 - 07/2022 Arkansas Urology – North Little Rock, AR,
Acted as liaison for clinic staff, physicians, and patients
Collaborated with multi-disciplinary staff to improve overall patient care and streamlined day-to-day office processes to meet long term goals
Supervised and managed workflows for administrative staffs to ensure efficiency and coverage across two floors
Developed and implemented solutions to ensure seamless remote operations for reception and psychiatric services at the clinic, which was predominantly paper-based and not equipped for remote work
Facilitated and updated the onboarding process of new employees, overseeing training, background checks, completion of necessary paperwork and orientation
Administered and monitored credentialing, enrolling and validating any necessary insurance related paperwork for the clinic and clinical staff in a timely manner
Initiated and developed filing systems to improve patient records management, resulting in reduction in overall timeframe of record retrieval by almost 70 percent
Supported internal and external auditing teams conducting impartial compliance reviews
Organized and maintained confidential records for office employee files, health records and protected information
Answered phones to direct callers, schedule appointments and provide general clinic information
Organized the administrative operations for an outpatient clinic, operating as Office of Mental Health's (OMH) Article 31 clinic
Screened for referrals and processed preadmission documentations, eligibility and insurance verification
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate end-of-day appointment outcomes
Managed interns and assigned them roles related to the intake and administrative process
Trained new employees and interns on the functions of the Electronic Health Record system (foothold), billing software system (Accumedic) and Medicaid services such as Public Transportation and Reimbursement (PTAR)
Drafted and updated internal forms, and outreach material
Initiated and finalized daily scheduling, billing, reconciliations and recorded client documentation
Community Outreach Intern & Helpline Advocate, 06/2016 - 08/2017 WomanKind, New York Asian Woman’s Center (NYAWC) – City, STATE,
Cultivated and developed relationships with existing and potential referral sources, initiated new partnership with local communities and organizations to expand the organization’s outreach efforts
Translated documents from English to Nepali and Hindi to further expand NYAWC’s outreach efforts
Answered the 24-hour crisis hotline and assisted clients with safety planning strategies and referrals
Interviewed and screened victims of domestic violence for shelter services
Certified as a Mandatory Child Abuse and Maltreatment/ Neglect Reporter
Administrative Assistant, 01/2016 - 09/2016 B-shibolet Co.Inc – City, STATE,
Reported directly to the Vice President, providing administrative and secretarial support
Created and processed invoices, expenses, and sales reports, which improved purchase orders and reduced warehouse oversupply
Inventoried and ordered supplies to maintain consistent access to required items
Identified online limitations and provided online marketing strategies to increase the client network
Utilized MS office suite and Sage to process orders, shipments and managed accounts receivable
Education
Master of Arts: Public Health, Expected in 12/2018 - Monroe College - The Bronx, NY GPA: Status - shibolet
Award
Thesis of the year award recipient for capstone thesis titled "Assessment of Cisgender Heterosexual and Cisgender Sexual Minority Attitudes Towards Transgender Individuals living in the greater New York City Area."
Bachelor of Arts: Anthropology, Expected in 05/2015 - Truman State University - Kirksville, MO GPA: Status -
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