Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Forward thinking, results-focused healthcare professional. Strong knowledge of medical office management. Proficient in patient scheduling, EMH/EHR, document management, insurance verification. Communicative and team - oriented individual adept at managing objectives to promote efficiency and influence positive outcomes.

  • Organizational skills
  • Reliable and trustworthy
  • Customer service
  • Clerical
  • Working collaboratively
  • Team management
  • Conflict resolution
  • People skills
  • Decision-making
  • Supervision
  • Training & Development
Clinic Manager, 06/2019 - Current
Kroger Warren, MI,
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Implemented policy changes and communicated information and procedures through organizational staff meetings.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Supervised internal and external communications by answering queries and complaints.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated and organized patient records for maximum efficiency.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
Sensory Science Panelist, 06/2017 - 06/2019
Asante Health System White City, OR,
  • Collaborated with fellow staff members to promote positive and welcoming learning environment.
  • Qualified and maintained the standard of McCormick products using sensory science methods.
Home Health Care Provider, 07/1996 - 02/2017
Self-employeed City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Planned optimal meals based on established nutritional plans.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Met client demands by referring direct care providers.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.
  • Scheduled on-call personnel to ensure adequate staff coverage.
Patient Relations Coordinator, 06/1993 - 07/1996
Dankner Eye Associates City, STATE,
  • Educated patients and caregivers in the use of at-home healthcare equipment.
  • Explained policies, procedures and services to patients.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Helped patients obtain health care services by setting up referrals.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Bachelor of Arts: Business, Expected in 05/1989
The Ohio State University - Columbus, OH,

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  • The Ohio State University

Job Titles Held:

  • Clinic Manager
  • Sensory Science Panelist
  • Home Health Care Provider
  • Patient Relations Coordinator


  • Bachelor of Arts

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