Ambitious Operations Manager with more than 15 years of management experience in the healthcare industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Skilled and talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Process improvement strategies
Microsoft Office Suite expert
Quantifiable revenue increases
Cost reduction and containment
Multi-unit operations management
Increased output by 50% by streamlining intake and scheduling process.
Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions
Directed the cross-training of personnel to effectively utilize employees as well as to build skill levels
Coached, recruited, hired, terminated, and disciplined personnel
Managed the daily business operations of a physician specialty practice with 4 office sites, 3 practitioners, and 6 clerical employees
Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system
Worked closely with billing to monitor charges and payments and educated physicians and all billing policies and procedures.
Clinic Coordinator06/2015 to 10/2016Center for Diagnostic ImagingSartell, MN
Initiate and coordinate operating strategies in concern for risks, delays, and progress.
Process billing cycles of complex procedures to ensure payment.
Lead and manage staff in support of corporate operations to ensure policy compliance.
Develops and manages partnerships with external facilities to nurture relationships.
Managed vendor relationships through service interaction, feedback, audits, monitoring.
Responsible for staffing and scheduling, manage revenue cycles, guard privacy of business.
Mediate issues with office personnel, diffuse customer service issues-oversee various teams to ensure utilization, efficiencies, and peak performance through best practices.
Served as personal administrative assistant to the Director of the Pain Care Clinic.
Completed staff orientation seminars for support staff and entry level employees.
Lead project management assignments such as FLU clinic and Anti-Smoking events.
Served as project lead for Female Veteran events for 4 consecutive events.
Clinic Support Supervisor02/2011 to 06/2015Office of Primary CareSt. Cloud, MN
Worked directly with the Director of Primary Care to implement goals, and objectives.
Performed administrative duties to maintain and ensure clinical efficiency as requested.
Delegated duties to staff, conducted performance evaluations, and interviewed onboarding staff.
Oversaw the coordination of office relocation, attended and participated on committees.
Monitored, analyzed, assessed, and communicated progress of the department (primary care).
Performance Floor Manager06/2009 to 03/2011Cicely Davis
Resume Continued Regency Beauty InstituteWaite Park, MN
Work with all students of professional development, conflict resolution, client retention, and increase sales profitability.
Develop marketing plans to promote the college in the community through brand awareness.
Served as public relations manager networking with area leaders and civic organizations to increase name recognition.
Managed budgets, worked on sales quotas and profit margins to maintain operational efficiencies.
Worked with leadership team to meet monthly and quarterly financial objectives.
Reviewed financial statements looking for opportunities to enhance revenue streams.
Provided leadership to inspire and coach student performance to accomplish financial goals.
Recruited, selected, trained, and motivated employees to execute strategic operations plans.
Regional Manager/Executive Assistant01/2000 to CurrentAmerican Burger BarSt. Joseph, MN
Increase sales consistently over 10+ years at an average of 12 - 15% per year.
Improve office efficiency by implementing time saving measures.
Hire and train staff and management to ensure success of sales and customer retention.
Ensure compliance of labor laws and regulations.
Evaluate quality of staff and training programs related to store operations.
Managed on-time startup of several restaurants with a minimum budget of $50,000.
Direct day-to-day restaurant operations, controlled budget, labor, and costs.
Maintain inventory, oversee food and beverage orders following guidelines and forecasts.
Motivated staff through daily meetings, employee contests, and performance monitoring.
Manage CEO's travel arrangements and frequently changing schedule.
Conducted research to prepare, gather, and proof brief materials, agendas, and decks for all executive level meetings.
Assist with team building initiatives and overall support for maintenance or organizational culture and employee morale.
Distribute company-wide announcements, book conference rooms, and catering for annual staff development forum and company parties.
Maintained internal filing system.
Bachelor of Science Degree: Healthcare ManagementMinnesota School of Business/Globe UniversityWaite Park, MNHealthcare Management