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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Clinic Administrator with 15 years of experience handling coordination of staff, patients and clinic operations. Monitoring patient relations, preparing budgets, implementing new workflows, interfaced with clinic staff to resolve operational conflicts and achieve continued personal growth for individual medical staff members. Disciplined professional managing clinic operations to facilitate day-to-day and long-term performance targets.

Skills
  • Marketing
  • Patient flow
  • Clinical management
  • Policies and procedures
  • Space planning
  • Corporate compliance
  • Scheduling
  • Revenue management
  • Orientation and training
  • Back office
  • Patient safety
  • Regulatory requirements
  • Staff supervision
  • Health information systems
  • Healthcare delivery
  • Problem resolution
  • Project planning
  • Supervision
  • People skills
  • Critical thinking
  • Friendly, positive attitude
  • Active listening
  • Troubleshooting
  • Decision-making
Experience
04/2016 to Current Clinic Administrator/FOSS Community Health System | Carlsbad, CA,
  • Collaborated with clinical partners and in-house team leads to develop and implement solutions for LLEAP systems affecting daily clinic operations.
  • Reviewed company employee records to gain insight into individual learning patterns, recruitment, professional development and staff retention.
  • Coordinated clinic activities to schedule appropriate teams together to meet requirements for uncommon procedures.
  • Participated in development of strong medical team by evaluating applicants, interviewing applicants and training new hires on clinic policies and procedures.
  • Developed work schedules for medical professionals and coordinated with client appointment requests to staff professionals appropriately and meet demand for specializations.
  • Received and resolved customer service issues, including personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
  • Scheduled and communicated staff meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Managed routine operations and clinical projects, including setting targets and performance standards .
  • Participated in monthly meetings with department heads to discuss workflow or training needs.
  • Work with IS LLEAP to test and system upgraded.
05/2013 to 05/2016 Clinic Manager Loma Linda University Health Care | City, STATE,
  • Managed routine operations and clinical projects, including setting targets and performance standards.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive workflow changes.
  • Recruited well-qualified candidates.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Ordered all supplies needed for the Clinic and kept tabs on inventory levels.
11/2011 to 04/2013 Front Office Team Leader Loma Linda University Health Care | City, STATE,
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted patient, assessed needs and directed to appropriate personnel.
  • Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists.
  • Managed flow of patients visiting to schedule or attend appointments, assisting with check-in, updating nurses and physicians and calling patients to examination rooms.
  • Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
  • Organized reception desk, placing all files, folders and other office supplies in designated spaces to facilitate effective work flow.
  • Coordinated patient appointments, marking new appointments on calendar, canceling or rescheduling ay patient request and calling to confirm appointment times.
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
11/2005 to 10/2011 PSR Float Loma Linda University Health Care | City, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for physician visits and procedures using EMR.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Greeted callers with enthusiasm, answering all phone calls.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education and Training
Expected in Bachelor of Science | Penn State University, Pennsylvania Furnace, PA, GPA:
Expected in 07/2005 Certificate | Medical Assisting/Administrator Concorde Career College, San Bernardino, CA GPA:
Expected in 06/2004 High School Diploma | Fontana High School, Fontana, CA GPA:
Certifications
  • Cadance Credential Training - 5 -6 year
  • Certified Bilingual
  • Superuser with EMR
  • BLS
  • Medical Assistant
  • CPR
  • Medical Administration Assistant
Achievements
  • Open 3 Specialty Clinics.
  • Direct the registration process for the COVID projects
  • Work with our TCV for all LLU entities.

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Resume Overview

School Attended

  • Penn State University
  • Concorde Career College
  • Fontana High School

Job Titles Held:

  • Clinic Administrator/FOSS
  • Clinic Manager
  • Front Office Team Leader
  • PSR Float

Degrees

  • Bachelor of Science
  • Certificate
  • High School Diploma

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