LiveCareer-Resume

clinic administrator resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with team members and achieving the requirements for continued Success.

Education and Training
MBA: Business Administration, Expected in 06/2021 to Louisiana State University At Shreveport - Shreveport, LA
GPA:
Bachelor of Science: Healthcare Management , Expected in 12/2019 to University of New Orleans - New Orleans, LA
GPA:
Associate of Science: Business Adminstration, Expected in 12/2017 to Delgado Community College - New Orleans, LA
GPA:
High School Diploma: , Expected in 05/2015 to De La Salle - New Orleans, LA,
GPA:
Experience
Clinic Administrator, 08/2022 to Current
Center For Health Care ServicesSan Antonio, TX,
  • Employed With East Jefferson Physician Group
  • Over Cardiology Service line, which included Cardiologists, Electrophysiologists, cardiovascular surgeons, and the only accredited Heart Failure Clinic in the state of Louisiana total of 14 physicians, 6 APPs (Np/PA), and 56 employees
  • Managed 4 different budgets, one per cost center, that was for a total of 30 million dollars
  • Actively meet with physicians to standardize and increase schedule capacity, went to see an average of 1,868 patient per month to 2023 seeing 2,194.4 ( this increase occurred with less physicians due to other providers retiring)
  • With schedule adjustments, this increased Patient satisfaction as lead to a reduce in cancellations and better flow for physicians as well as staff satisfaction due to consistency
  • Ran, built, and designed service reports in meeting that entailed overall case volume, Clinic volume, outpatient testing statistics and utilized the data to determine growth efforts and areas that can use improvement
  • Through the Reports and noticing the trends was able to identify a workflow billing issue that has resulted in the hospital saving and recouping $350,000 for 2022 services as well as additional revenue for 2023 services
  • Built Reports in EPIC and Tableau
  • Data analytics/ strategic analysis
  • Managed Call Schedule for over ten providers and four mid levels
  • Monitored and tracked providers CME
  • Ran Monthly Provider Meetings
  • Onboarded Providers and Mid levels
  • Marketing events and outreach to ramp patient volume for New Providers that were brought on
  • Presented Monthly Operation Review (MORs) to COA included budgets, growth plan, staffing, trends, and made decisions off of the data presented.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Improved financial effectiveness by informing and advising upper management of current trends, issues and activities.
  • Monitored department budget to prepare accurate reports about findings.
  • Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
  • Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
  • Facilitated necessary changes to policies or procedures to improve operations.
  • Monitored and maintained supply of medical equipment, tools and accessories.
  • Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
  • Conducted public relations activities on behalf of facility to promote medical services.
  • Chaired staff meetings, providing status updates on key activities to clinical management.
  • Facilitated consistency in delivery and quality of services by hiring and supervising employees.
Clinical Supervisor, 04/2022 to 08/2022
AbletoRemote, OR,
  • Employed with East Jefferson Physician Group
  • Over Metairie Road and Lakeview Primary Care Clinics 2 clinics, 6 physicians and 10 staff members
  • Performed and hosted multiple marketing events and community outreach to increase patient volume
  • Partnered with other Hospitals in the LCMC system for transition of care for patients and focused on longevity of care to maintain patients within the system as well as increases volume for my providers
  • Ran analytical data reports to show growth, potential market growth, and strategic planning for outreach efforts
  • Hosted presentations on EPIC's flows and processes, focusing on Work Queues
  • Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
  • Monitored office inventory to maintain supply levels.
  • Improved policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Coordinated weekly work schedules for department employees.
  • Medical Coding and Billing
  • Maintain supply levels for pharmaceutical goods
  • Managed staff scheduling and set patient scheduling policy.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
Office Supervisor, 08/2021 to 04/2022
City Of ChattanoogaChattanooga, TN,
  • Office Supervisor for the Gastroenterology Clinic- 3 physicians, 1 NP and 7 Staff members
  • Created workflow with surgical center to streamline case scheduling process, patient instructions, and coordinated staffing
  • Analyzed Surgical centers schedule to determine block utilization for opportunity growth areas to reduce provider procedure backlog
  • Increased procedure volume from 16 a day to 22 procedures a day for my providers
  • Increased clinic volume to additional 30 patients a day, between the 4 providers, due to monitoring and adjusting schedules to fit procedure schedule
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Coordinated weekly work schedules for department employees.
  • Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
  • Medical Coding and Billing
  • handled Prior Authorizations for Procedures and Prescriptions
  • Maintain supply levels for pharmaceutical goods
  • Provider based clinic therefore followed Joint Commission guidelines
  • Managed staff scheduling and set patient scheduling policy.
  • Coordinated logistics for internal and external staff meetings and conferences.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
Patient Access Representative II, 08/2020 to 08/2021
Mercy HealthcareMountain Grove, MO,
  • Work For Metairie Physician Services Inc. at a Primary Care Clinic
  • Verify demographics and insurance information to register patients in computer system.
  • Check doctor's schedules daily and verify patient's insurances.
  • Utilize customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Some experience with Medical Billing/Coding (ICD-10)
  • Collect and receive payments from patients and assist in correcting billing mistakes
  • Assist in managing inventory and with ordering supplies
Patient Registrar I- Patient Access Services , 04/2019 to 08/2020
State Of VirginiaManassas Park, VA,
  • Primarily in Emergency Department and Labor and Delivery
  • Set and managed patient appointment schedules using Epic.
  • Collected and processed co-payments and out-of-pocket charges using Epic.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
  • Learned the epic system in regard to patient access services which includes scheduling, registration, insurance verification, and admitting.
  • Dealt with different scenarios while working in the emergency department, and have become more adaptive to handle any situation.
Deputy Clerk, 08/2014 to 03/2019
ForcepointAmerican Fork, UT,
  • Welcomed, screened and attended to the needs of the public and court personnel
  • Charged with the development, monitoring, and the completion of special projects
  • Prepared, sorted, and processes payments of court cases
  • Preformed administrative support tasks
Intern, 05/2017 to 08/2017
Professional Golf Association–Gulf States SectionCity, STATE,
  • While working for the PGA, in charge of marketing for PGA social media accounts.
  • Direct and coordinate events
  • Help set up tournaments
  • Work with kids at Drive, Chip, and Putt events
  • Coordinate as a team to ensure satisfaction among all.
Skills
  • Proficient in billing and collecting
  • Knowledgeable medical terminology
  • Setting appointments
  • Information documentation
  • Epic proficiency
  • Sound decision-making
  • Versatile in multiple tasks
  • Team Player
  • Natural Leader
  • High-energy attitude
  • Efficient time management
  • Dependable and reliable
  • Knowledgeable in patient care
  • Planning and organization
  • ED Experience
  • Employee management
  • Project management
  • Billing
  • Inventory and supply oversight
  • Communication
  • Reliable and trustworthy
  • Epic Reporting and Building
  • Tableau Reporting and Building
  • Revenue Cycle
  • Data analysis
  • Financial analysis

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Resume Overview

School Attended

  • Louisiana State University At Shreveport
  • University of New Orleans
  • Delgado Community College
  • De La Salle

Job Titles Held:

  • Clinic Administrator
  • Clinical Supervisor
  • Office Supervisor
  • Patient Access Representative II
  • Patient Registrar I- Patient Access Services
  • Deputy Clerk
  • Intern

Degrees

  • MBA
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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