Clinic Administrator resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Manager in sales with Massage Envy Spa consistently closing above 26% monthly. Seeking position as Junior Clinic Administrator or Assistant Clinic Administrator to continue learning and exhibiting sales experience as well as training sales associates, managing therapists, and completing any other duties requested.

  • Compelling Leadership Skills
  • Motivating People
  • Responsible
  • Establishing rapport with employees and clientèle
  • Goal Oriented
  • Creative
  • Punctual/ High Attendance Rates
  • Time Management Skills
  • Staff Training
  • Consistent Sales Closing Percentage
  • Energetic
  • Organization
  • Communication skills
  • Technology Savvy
  • Management Skills
  • Team Building
Relevant Experience

Massage Envy Spa:

  • During my time with Massage Envy Spa, my numbers show sales closings over 26%, multiple enhancements, retail sales, and gift card sales each month.
  • As Junior Clinic Administrator, I have been in charge of scheduling changes for anywhere from 18-22 therapists as well as anywhere from 5-8 front desk associates. I completed suspend calls, letters, and cancellations on a weekly basis and recorded in our records binder.
  • I was in charge of updating the front desk associate board daily to show current sales numbers and goals for each sales associate. This included displaying the monthly goals and allowing each associate to see their current numbers each day. It was a great opportunity to provide coaching as to how each associate could continue to reach their goals.
  • It was my job to view and take action regarding customer surveys via inmoment. This entailed keeping therapists and front desk associates updated on their NPS scores and offering suggestions for improvement, resolving customer complaints or unsatisfactory experiences within our clinic, and promoting a positive environment by posting the NPS 10 surveys for staff to view.
  • I was in charge of making sure that therapists and front desk associates completed tasks such as Behind Closed Doors, Employee Handbook Sign-Offs, and other mandatory corporate mandated assignments.

Professional Experience
02/2015 to Current
Clinic Administrator Common Spirit Gilbert, AZ,
  • Positioned as one of three managers within the clinic
  • Completed all of the same tasks as a front desk associate involving selling of memberships and services to clients.
  • Trained 7 front desk sales associates
  • Helped to train 2 new managers
  • Handled member account information for over 1100 clients
  • Processed frozen & cancellation requests daily
  • Managed over 1100 membership files entailing membership documents, account details, and wellness charts
  • Handled client concerns via inmoment surveys, phone conversations, and in the clinic
  • Maintained personal sales closing numbers above 26%
  • Handled suspended accounts and completed the process entailing 3 phone calls, 3 letters, and immediate cancel as well as providing proper documentation in formula notes as well as clinic log.
  • Provided sales associate goals and achievements via dry erase board updated daily
  • Provided coaching to front desk associates as well as therapists on improving NPS scores
  • Completed miscellaneous tasks requested by Director of Operations or other members of management on a daily basis
08/2014 to 02/2015
Front Desk Sales Associate Massage Envy Lake Oswego, OR,
  • Positioned as a Sales Associate
  • Sold memberships to new clients
  • Customized massage sessions for new clients
  • Booked and rescheduled appointments
  • Washed and folded laundry numerous times throughout the day
  • Sold Murad products and other retail to clients
  • Maintained sales closing above 26%
03/2014 to 01/2015
Sales Associate Conn's, Inc. Alexandria, LA,
  • Positioned as a Sales Associate
  • customer assistance at all times
  • Served as a cashier
  • Served in the front room providing demonstrations of new products being offered
  • Assisted in stocking the back room and two off-site locations on numerous occasions.
  • Participated in multiple floor sets
  • Lead small groups during floor sets in strategies and techniques to complete each task in a timely manner
07/2011 to 07/2014
Childrens Ministries Intern Primepay West Chester, PA,
  • Worked along-side four women in preparation for Sunday School weekly, as well as large events on a monthly basis
  • Teacher for all children age 2 through grade 5
  • Recruited staff for weekend retreat each year
  • Created games and activities for children to participate in each week, but also at Fall retreat
  • Shopped for supplies weekly
  • Completed many miscellaneous tasks when asked each week
03/2013 to 11/2013
Front Desk Receptionist Conn's, Inc. Burlington, NC,
  • Provided excellent customer service to each client and staff member
  • Booking appointments daily for 13 stylists, 2 nail technicians, and 1 massage therapist
  • Completed the salon laundry multiple times throughout each shift
  • Daily phone confirmations for 13 stylists, 2 nail technicians, and 1 massage therapists
  • Counting the drawer at the beginning and end of each shift followed by documenting in daily logs the totals.
  • Taking deposits to the bank and obtaining change when needed
07/2012 to 06/2013
Sales Associate Bath And Body Works City, STATE,
  • Positioned as a Sales Associate
  • Customer assistance at all times
  • Served as a cashier
  • Assisted in stocking the back room and two off-site locations on numerous occasions.
  • Helped with bank deposits on multiple occasions
04/2010 to 06/2010
Pony Ride Assistant Fort Wayne Children's Zoo City, STATE,
  • Assisted children in mounting and dismounting ponies and horses; cleaned and groomed horses and ponies before and after daily tasks.
  • Served as a cashier in order to receive payment prior to providing children with our service.
Expected in 2016
Bachelor's Degree: Interdisciplinary Studies
Western Governors University - Salt Lake City, Utah
Expected in May 2015
B.A: Elementary Education
Purdue University - Lafayette, IN
Expected in December 2014
B.A: Elementary Education
Ivy Tech Community College - Fort Wayne, IN
  • Communication skills
  • Customer assistance/service
  • Leadership
  • Receptionist
  • Sales

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Resume Overview

School Attended

  • Western Governors University
  • Purdue University
  • Ivy Tech Community College

Job Titles Held:

  • Clinic Administrator
  • Front Desk Sales Associate
  • Sales Associate
  • Childrens Ministries Intern
  • Front Desk Receptionist
  • Sales Associate
  • Pony Ride Assistant


  • Bachelor's Degree
  • B.A
  • B.A

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