Clinic Administrator resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Profile
Manager in sales with Massage Envy Spa consistently closing above 26% monthly. Seeking position as Junior Clinic Administrator or Assistant Clinic Administrator to continue learning and exhibiting sales experience as well as training sales associates, managing therapists, and completing any other duties requested.
Highlights
Compelling Leadership Skills
Motivating People
Responsible
Establishing rapport with employees and clientèle
Goal Oriented
Creative
Punctual/ High Attendance Rates
Time Management Skills
Staff Training
Consistent Sales Closing Percentage
Energetic
Organization
Communication skills
Technology Savvy
Management Skills
Team Building
Relevant Experience
Massage Envy Spa:
During my time with Massage Envy Spa, my numbers show sales closings over 26%, multiple enhancements, retail sales, and gift card sales each month.
As Junior Clinic Administrator, I have been in charge of scheduling changes for anywhere from 18-22 therapists as well as anywhere from 5-8 front desk associates. I completed suspend calls, letters, and cancellations on a weekly basis and recorded in our records binder.
I was in charge of updating the front desk associate board daily to show current sales numbers and goals for each sales associate. This included displaying the monthly goals and allowing each associate to see their current numbers each day. It was a great opportunity to provide coaching as to how each associate could continue to reach their goals.
It was my job to view and take action regarding customer surveys via inmoment. This entailed keeping therapists and front desk associates updated on their NPS scores and offering suggestions for improvement, resolving customer complaints or unsatisfactory experiences within our clinic, and promoting a positive environment by posting the NPS 10 surveys for staff to view.
I was in charge of making sure that therapists and front desk associates completed tasks such as Behind Closed Doors, Employee Handbook Sign-Offs, and other mandatory corporate mandated assignments.
Professional Experience
02/2015 to Current
Clinic AdministratorCommon Spirit – Gilbert, AZ,
Positioned as one of three managers within the clinic
Completed all of the same tasks as a front desk associate involving selling of memberships and services to clients.
Trained 7 front desk sales associates
Helped to train 2 new managers
Handled member account information for over 1100 clients
Processed frozen & cancellation requests daily
Managed over 1100 membership files entailing membership documents, account details, and wellness charts
Handled client concerns via inmoment surveys, phone conversations, and in the clinic
Maintained personal sales closing numbers above 26%
Handled suspended accounts and completed the process entailing 3 phone calls, 3 letters, and immediate cancel as well as providing proper documentation in formula notes as well as clinic log.
Provided sales associate goals and achievements via dry erase board updated daily
Provided coaching to front desk associates as well as therapists on improving NPS scores
Completed miscellaneous tasks requested by Director of Operations or other members of management on a daily basis
08/2014 to 02/2015
Front Desk Sales AssociateMassage Envy – Lake Oswego, OR,
Positioned as a Sales Associate
Sold memberships to new clients
Customized massage sessions for new clients
Booked and rescheduled appointments
Washed and folded laundry numerous times throughout the day
Sold Murad products and other retail to clients
Maintained sales closing above 26%
03/2014 to 01/2015
Sales AssociateConn's, Inc. – Alexandria, LA,
Positioned as a Sales Associate
customer assistance at all times
Served as a cashier
Served in the front room providing demonstrations of new products being offered
Assisted in stocking the back room and two off-site locations on numerous occasions.
Participated in multiple floor sets
Lead small groups during floor sets in strategies and techniques to complete each task in a timely manner
07/2011 to 07/2014
Childrens Ministries InternPrimepay – West Chester, PA,
Worked along-side four women in preparation for Sunday School weekly, as well as large events on a monthly basis
Teacher for all children age 2 through grade 5
Recruited staff for weekend retreat each year
Created games and activities for children to participate in each week, but also at Fall retreat
Shopped for supplies weekly
Completed many miscellaneous tasks when asked each week
03/2013 to 11/2013
Front Desk ReceptionistConn's, Inc. – Burlington, NC,
Provided excellent customer service to each client and staff member
Booking appointments daily for 13 stylists, 2 nail technicians, and 1 massage therapist
Completed the salon laundry multiple times throughout each shift
Daily phone confirmations for 13 stylists, 2 nail technicians, and 1 massage therapists
Counting the drawer at the beginning and end of each shift followed by documenting in daily logs the totals.
Taking deposits to the bank and obtaining change when needed
07/2012 to 06/2013
Sales AssociateBath And Body Works – City, STATE,
Positioned as a Sales Associate
Customer assistance at all times
Served as a cashier
Assisted in stocking the back room and two off-site locations on numerous occasions.
Helped with bank deposits on multiple occasions
04/2010 to 06/2010
Pony Ride AssistantFort Wayne Children's Zoo – City, STATE,
Assisted children in mounting and dismounting ponies and horses; cleaned and groomed horses and ponies before and after daily tasks.
Served as a cashier in order to receive payment prior to providing children with our service.
Education
Expected in 2016
Bachelor's Degree: Interdisciplinary Studies Western Governors University - Salt Lake City, Utah GPA:
Expected in May 2015
B.A: Elementary Education Purdue University - Lafayette, IN GPA:
Expected in December 2014
B.A: Elementary Education Ivy Tech Community College - Fort Wayne, IN GPA:
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