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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a high-energy, positive individual that possess the necessary skills to work and thrive in any professional environment. I have all the attributes needed to succeed as both a team member and a leader. My outgoing personality coupled with my professional experience allows me to provide the most exceptional care to my patients and allows me to work well with any employee. In addition to my communication skills, I am also extremely dedicated, reliable, and loyal. I am challenge seeking and highly motivated to learn something new everyday.

Skills
  • Proficient in Word, Excel, & Outlook
  • Bilingual, English/Spanish
  • Medical terminology
  • Dental terminology
  • Dental Assisting Certificate
  • Radiology Education & Training Certificate
  • Certified Nursing Assistant
  • CPR & BLS Certified
  • Answering high-volume phone calls
  • Insurance eligibility verification
  • Customer Service
  • Medical Record knowledge
  • High-energy attitude
  • Problem-solving abilities
  • Staff scheduling
  • Staff training and development
  • Office management
  • Inventory purchasing and stocking
Education and Training
Trinidad State Junior College Trinidad, CO, Expected in 05/2016 Associate of Arts & General Studies : - GPA :
Morgan Community College Fort Morgan, CO, Expected in 05/2014 Certificate- Health Science Technology Program : - GPA :
Academy For Dental Assisting Careers Denver, CO, Expected in 03/2018 : Dental Assisting - GPA :

Radiology Education and Training

Experience
A.O. Fox - Clinic/Administrative Lead
Sidney, NY, 04/2019 - Current
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Supervised both clinical and administrative duties in medical office setting
  • Coordinated inventory, stocking, and ordering.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar
  • Assisted in creating and implementing new organizational and recordkeeping processes for medications
Always Best Care - Medical Office Assistant
Los Angeles, CA, 11/2017 - Current
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted with referrals and prepared medical records for patients.
  • Called in prescription refills for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Assisted back office patient processes to reduce office wait times.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Emerson Hospital - Home Health Care Aide
Waltham, MA, 05/2016 - 02/2019
  • Following a care plan to help assure complete satisfaction from a client.
  • In-home companion care that helps the loved one socialize and engage in activities.
  • In-home care includes assuring the patient maintains both nutritional and hygiene standards.
  • Alzheimer's and dementia care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Manor Care Health Services - Certified Nursing Assistant
City, STATE, 02/2017 - 11/2017
  • Working under the supervision of an RN.
  • Greeting family and friends and informing them about the facility updates and their loved one.
  • Taking vital signs and observing any changes in the patients' behavior or health.
  • Making patients feel loved, welcome, and comfortable.
  • Making sure patients are ready, presentable, and on time to any scheduled appointments.
  • Encouraging patients to help themselves so that they could reach their full potential whether they'll be staying at the facility or returning to their homes.
  • Being a strong support system that motivates the patient to strive everyday.
  • Used mobility devices to transport patients.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented activities and recorded information in EMR system.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
Activities and Honors
  • Employee of the Month at Home Helpers of Denver September 2016
  • Volleyball Scholarship at Trinidad State Junior College 2014-2016
  • Health Occupation Student Association 2012-2014 Nationals Qualifier 3rd Place with Mastery in Home Health Aide
  • Nationals Qualifier 1st Place in Dental Spelling

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Resume Overview

School Attended

  • Trinidad State Junior College
  • Morgan Community College
  • Academy For Dental Assisting Careers

Job Titles Held:

  • Clinic/Administrative Lead
  • Medical Office Assistant
  • Home Health Care Aide
  • Certified Nursing Assistant

Degrees

  • Associate of Arts & General Studies
  • Certificate- Health Science Technology Program

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