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Client Support Specialist Mid Resume Example

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CLIENT SUPPORT SPECIALIST MID
Summary

Hardworking and reliable military veteran with strong ability in customer support and technical troubleshooting. Offering hardware repair, network troubleshooting and strong technical proficiency. Highly organized, proactive and punctual with team-oriented mentality.

Technical Skills
  • Microsoft Office Proficient
  • Account Management
  • PC Hardware Repair
  • Help Desk, Troubleshooting
  • Technical support services
  • Cisco network configuration and support
  • Client service and support
  • Remedy Ticket Management System
Professional Experience
Client Support Specialist Mid
Moody Air Force Base, GATelos Corporation - Moody/Jan 2019 to Current
  • Help Desk - Provide network assistance and technical support to resolveuser problems, service requests, communications, computer, voice, network faults and outages.
  • Provide network assistance and trouble resolution based on a fully integrated trouble ticketing system that will automatically assign priorities and set response times and escalation timelines based on the criticality of the system being reported on.
  • Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues.
  • Perform the installation of equipment, connection of peripherals and the installing/deleting of client level software.
  • Implement client workstation software patches, security fixes and service releases according to local network operations center and network control center instructions.
  • Manage and establish network user accounts.
  • Earned reputation for good attendance and hard work.
  • Account Management, perform voice, data, video account creation and deletion, and modification service to installation users.
  • Provide means and or direction for users to unlock Common Access Cards (CAC).
  • Perform configuration, management and troubleshooting.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
Cyber Transport Systems Technician
Brunswick, GAGeorgia Air National Guard/Jul 2015 to Current
  • (AFSC 3D132), Deploy, troubleshoot, and maintain tactical communications in remote locations.
  • Extensive training with Cisco layer 2 & 3 switches, Cisco Routers, Aruba controllers and access points.
  • End-point customer service and troubleshooting skills for desktop clients, Cisco VOIP phones, and network printers.
  • Cryptographic devices such as General Dynamic TACLANE, ViaSat KG-250, and KIV-7.
IT/Transportation Systems Support
Tifton, GANutech Staffing Inc/Aug 2018 to Dec 2018
  • A field tech with experience in repairing, installing, and maintaining equipment and conducting moves/adds/changes to hardware product.
  • Communicate daily with drivers and supervisors to ensure vehicle equipment is working properly.
  • Maintain driver equipment, property receipt and responsibility form and copy HR dept.
  • Implement and maintain our modem replacement & inventory program.
  • Installation, troubleshoot, repair and program Cadec in all fleet inventory.
  • Replace and calibrate Cadec monitor screens in vehicles.
  • Replacement of CDMA modems in vehicles.
  • Replacement of GPS and Wi-Fi antennas in vehicles.
  • Shipping and receiving of handheld equipment to other locations for drivers.
  • Transportation of portable Cadec equipment for offsite driver safety meetings.
  • Installation of Cadec equipment in remote offsite locations.
  • Support for system issues:.
  • SAP, CADEC & AS400.
Traveling PC Technician
Richmond, VAApex Systems/Mar 2018 to Jul 2018
  • Migrate operating systems to Windows 10.
  • Add and removing computer stations to and from network.
  • Migrate users and personal data to new computer stations.
  • Went to different military bases and installed computers, upgraded machines, handled deployments, ghosted machines, upgraded networks that are out of date.
  • Traveled to different bases in specific regions to provide technical support.
  • Configured, assembled and installed laptops, microcomputers, workstations and/or peripheral equipment.
  • Improved operations by working with team members and customers to find workable solutions.
  • Upgrade, modify and replace hardware, software and network components.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Cyber Transport Systems Course Certificate of TrainingUnited States Air Force Technical Training SchoolJan 2017Kessler Air Force Base
Cyber Transport Systems Electronic Principle Certificate of TrainingUnited States Air Force Technical Training SchoolJan 2017Kessler Air Force Base
High School DiplomaColquitt County High SchoolMay 2008Moultrie, GA
Certifications
  • CompTIA Security+ CE
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Resume Overview

Companies Worked For:

  • Telos Corporation - Moody
  • Georgia Air National Guard
  • Nutech Staffing Inc
  • Apex Systems

School Attended

  • United States Air Force Technical Training School
  • Colquitt County High School

Job Titles Held:

  • Client Support Specialist Mid
  • Cyber Transport Systems Technician
  • IT/Transportation Systems Support
  • Traveling PC Technician

Degrees

  • Cyber Transport Systems Course Certificate of Training
    Cyber Transport Systems Electronic Principle Certificate of Training
    High School Diploma

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