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client support coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation, and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive Direct Care Staff passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Reliable Lead Staff enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Committed caregiver offers 22 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care and recordkeeping. Caring healthcare aide with 22 years providing in-home care to over several patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services.

Skills
  • Sales Records Management
  • Detail-Oriented
  • Staff Training and Development
  • Verbal and Written Communication
  • Incapacitation care
  • Ability to Lift Clients
  • Personal Hygiene Assistance
  • Service Documentation
  • Decision Making
  • Personal Service
  • Needs Assessment
  • Relationship Building
  • Bedside Care
  • Client Records Management
  • Care Planning
  • Clear Communication
  • Diet and Nutrition
  • Caring Companionship
  • Critical Thinking
  • Household Cleaning
  • Attentive to People
  • Physical Stamina
  • Patient Ambulation
  • Time Management
  • Social Perceptiveness
  • Problem Identification
  • Convalescence Support
  • CPR Certification
  • Progress Tracking
  • Supportive Personality
  • Team Collaboration
  • Client Education
  • First Aid Certification
  • Sound Judgment
  • Walker and Cane Instruction
  • Grocery Shopping
  • Infection Prevention and Control
  • Wound Care
  • Meal Planning
  • Personal Oxygen Delivery
  • Accurate in Following Orders
  • Condition Monitoring
  • Prosthetic Attachment and Removal
  • Independent Thinking
  • Remote Video Conferencing
  • Medication Administration
  • Schedule Maintenance
  • Communication Assistance
  • Family Member Training
  • Vitals Monitoring and Documentation
  • Laptop and Tablet Operation
  • Client Transportation
  • Safety Compliance
  • Incontinence Care
  • Emergency Response
  • Injury Prevention
  • Documentation and Recordkeeping
  • Mobility Assistance
  • Blood Glucose Monitoring
Work History
01/2011 to Current
Client Support Coordinator Insights Brussels, BELGIUM,
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Interacted with team members across departments to research and resolve customer issues.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Helped diagnose patients and deliver treatments with medication administration and specimen collection.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients adjusting to hospital procedures using highly structured settings.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Maintained clean, safe and well-organized patient environment.
  • Supervised daily activities and provided assistance to staff.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Assisted disabled clients to support independence and well-being.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Supervised [Number] household staff, contractors and vendors.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Assisted with daily living activities, running errands and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each client.
  • Maintained entire family's schedule and organized events.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Handled incoming information requests for several busy executives.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
11/2005 to 01/2011
Lead Direct Support Staff Member Camp Recovery Lancaster, SC,
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Helped diagnose patients and deliver treatments with medication administration and specimen collection.
  • Assisted patients adjusting to hospital procedures using highly structured settings.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Supervised [Number] household staff, contractors and vendors.
  • Assisted with daily living activities, running errands and household chores.
  • Completed regular check-ins and progress report for each client.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Handled incoming information requests for several busy executives.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Scheduled daily and weekly care hours for client caseload.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded status and duties completed in logbooks for management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
05/2003 to 11/2005
Direct Care Worker Humana Inc. Anchorage, AK,
  • Administered medication as directed by physician.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Scheduled and accompanied clients to medical appointments.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored and assisted residents through individual service plans.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Documented vitals, behaviors and medications in client medical records.
  • Evaluated client progress toward established annual and quarterly goals.
06/1998 to 05/2003
HHA Cooperative Attendant Services City, STATE,
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Administered prescribed medications under direction of physician.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Supervised daily activities and provided assistance to staff.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Assisted disabled clients to support independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Administered medication as directed by physician.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Documented vital statistics and coordinated with health care providers.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Improved patients' comfort with massage and application of topical treatments.
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Constructed cognitively stimulating activities.
  • Provided direct personal care and administrative services to clients.
  • Transported clients for medical and personal outings.
Education
Expected in 06/1998 to to
High school diploma:
Melvin Ray Eskridge - Lake Saint Louis, MO,
GPA:

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Resume Overview

School Attended

  • Melvin Ray Eskridge

Job Titles Held:

  • Client Support Coordinator
  • Lead Direct Support Staff Member
  • Direct Care Worker
  • HHA

Degrees

  • High school diploma

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