Client Success Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Enthusiastic Client Success Manager with 2+ years' experience in working for various organizations to increase revenue, boost market share and develop profitable client relationships. Expert in building high-performing teams that consistently exceed business goals and objectives. Proficient in guiding and mentoring employees to prioritize following protocols, procedures and service standards. Diligent in delivering superb customer service and high-quality product and service options to build and retain strong client base.

  • Microsoft Word Proficient
  • Microsoft Excel Proficient
  • Microsoft Powerpoint Proficient
  • MS Outlook Proficient
  • Salesforce
  • Client engagement
  • Customer retention
  • Reporting
  • Client liaison and advocacy
  • Telephone etiquette
  • Performance goals
  • Account oversight
  • Deadline-oriented
  • Stakeholder relationships
  • Marketing tools
  • Key performance indicators
  • Excellent communication skills
  • Excellent problem solving skills
  • Schedule Meetings
Education and Training
Passaic County Community College Paterson, NJ Expected in 09/2008 Associate of Business Administration : - GPA :
Warnermedia - Client Success Manager
Atlanta, GA, 02/2020 - Current
  • Assess customer issues, research solutions and implement corrective actions to maintain high satisfaction.
  • Establish relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
  • Align with teams in other departments to create offering meeting needs of lucrative clients.
  • Develop and implement target client development strategies to maximize individual account results.
  • Build lasting partnerships by taking part in various types of networking events.
  • Implement effective multi-tiered marketing plans to boost customers' investment returns.
  • Build customer confidence by actively listening to needs and concerns and providing appropriate solutions.
  • Establish new and maintain existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
  • Maintain long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Receive, respond to and resolve customer issues or complaints quickly, resulting in increase client satisfaction.
  • Meet with clients to ascertain needs and develop plans which address current and long-term goals.
Albany Charter School Network - Communications Coordinator
Shreveport, LA, 03/2017 - 02/2020
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Created social media practices to publicize corporate culture and support engagement projects.
  • Developed draft story angles, press releases, byline articles and marketing materials.
  • Distributed project and program stories in both written and video forms to promote services and goods.
  • Conducted presentations to raise awareness and encourage donations to organization.
  • Partnered with marketing team to translate product features into customer value propositions to be used in consumer messaging.
  • Worked with development department to coordinate efforts for volunteer and donor cultivation.
  • Monitored website analytics and created articles with search engine optimization techniques.
  • Edited materials for accuracy to communicate core messages and values.
  • Constructed engaging content for various platforms to include blogs, social media, print publications and news releases.
  • Implemented results-driven multimedia communications plans to increase organization's impact.
  • Maintained personal and professional growth and development through seminars, webinars, workshops and professional affiliations to stay current with legal issues and latest trends.
  • Utilized websites and social media platforms to produce video presentations.
  • Maintained professionality and efficiency while working closely with leadership.
  • Managed social media accounts by composing content, engaging with followers in comments, monitoring activities and researching trends.
  • Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
  • Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
  • Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.
  • Authored press releases and communications materials to share vital information and promote intended message.
  • Prepared and edited organizational publications such as employee newsletters or stockholder reports for internal and external audiences.
  • Wrote press releases or other media communications to promote clients.
  • Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
  • Coordinated fundraising events to generate over $1M in revenue.
University Of California - Development Coordinator
Oakland, CA, 03/2017 - 02/2020
  • Developed fundraising events and drives that accumulated over $1M
  • Produced reports, spreadsheets and trend forecasts to enhance decision-making processes.
  • Solicited contributions, received donations and mailed out acknowledgment cards.
  • Assisted with preparation and submission of grant proposals.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Oversaw 50+ events with numerous vendors and as many as 5K guests.
Bloomingdales - Registry Supervisor
Grand Prairie, TX, 09/2012 - 03/2017
  • Established repoire with expecting parents and created registry with average value of over $10K
  • Supervised team of registry associates and promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.

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Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Passaic County Community College
Job Titles Held:
  • Client Success Manager
  • Communications Coordinator
  • Development Coordinator
  • Registry Supervisor
  • Associate of Business Administration

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