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client success manager digital project manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic and driven expert promoting a successful career engaging community and establishing lasting partnerships. Creative self-starter with expertise in youth programming, project management, events, fundraising, and building relationships within internal and external teams.

Skills
  • Youth Program Development
  • Events, Promotions and Fundraising
  • Hiring, Training and Supervising
  • Cross-Functional Team Collaboration
  • Budget Management
  • Self-Motivated
  • Volunteer Recruitment
  • Vendor Relationship Management
Work History
Client Success Manager/Digital Project Manager, 01/2022 - Current
Johns Hopkins Medicine Westminster, MD,
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage accounts and maintain satisfaction.
  • Collaborated with project owners and team members for 25 plus projects, to set ambitious but achievable goals.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Planned and arranged meetings with internal and external organizations and individuals, enabling parties to meet and discuss project progress.
  • Managed digital marketing campaigns, monitoring metrics and developing actionable insights, strategic initiatives and methods for improvement.
Program Coordinator, 06/2021 - 01/2022
City Of Eagan City, STATE,
  • Outreach and relationship building within communities, identifying 15 plus potential partnership, sponsorship and vendor opportunities.
  • Market events and programs using web ads, bulletins, flyers, calendars, and other promotional materials both online and in print.
  • Recruit, hire, train and supervise staff and volunteers, building relationships within teams.
  • Manage web content updates and ongoing site maintenance to provide users with easy information access.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Provide exceptional customer service, ongoing direction, and leadership for program and building operations.
Programs, Inclusion, Community Outreach and Events, 05/2011 - 05/2021
Minneapolis Park And Recreation Board City, STATE,
  • Created, implemented and led youth programs for ages 3-18, including; sports, camps, youth and teen drop-ins, stem, arts, after-school and nature based programs throughout all of Minneapolis.
  • Collaborated with community partners to provide community-based programs to improve access and participation.
  • Monitored program performance and outcomes for successful delivery of services.
  • Assisted in planning and directing events, including coordination of more than 25+ volunteers, vendors and employees.
  • Planned and carried out communications and social media marketing for events department.
  • Assisted with researching grants and grant writing tasks.
  • Provided administrative support and human resources services for new employees in outreach departments.
  • Processed financial payments and invoices for budgeting purposes within departments.
Youth and Events Worker, 08/2017 - 05/2018
Brooklyn Park Recreation And Parks City, STATE,
  • Supervised team of 14 part-time employees providing youth programs and community events for Brooklyn Park.
  • Managed multiple priorities including reports, scheduling, fundraising, obtaining community partners and committee work.
  • Provided youth programs which improved with program feedback and evaluations from participants and staff.
  • Promoted programs and activities obtaining new vendors and community partners.
  • Worked on volunteer and events committees, obtaining facilitative and leadership certifications.
  • Designed and implemented efforts to publicize events and promote sponsorships.
Program Assistant/Social Skills Facilitator , 10/2015 - 06/2017
Robinsdale School District City, STATE,
  • Led instructional Social Skills programming with 29 classrooms, teaching activities promoting inclusion.
  • Practiced problem solving and communication skills through collaborative youth projects.
  • Developed lesson plans which focused on leadership and self-resolution skills for grades k-5.
  • Managed multiple priorities and communications between staff, students and administration team.
  • Supported school programs, activities and projects, and provided administrative support.
  • Demonstrated sensitivity and responsiveness to others, using best listening and observation skills.
Education
Bachelor of Science: Community Psychology , Expected in 08/2015
-
St Cloud State University - St. Cloud, MN,
GPA:
Status -
Minor : Mass Communications, Expected in 08/2015
-
St. Cloud State University - St. Cloud ,
GPA:
Status -
Certifications

Facilitative Leadership Training Certification

,
Skills
  • Youth Program Development
  • Events, Promotions and Fundraising
  • Hiring, Training and Supervising
  • Cross-Functional Team Collaboration
  • Budget Management
  • Self-Motivated
  • Volunteer Recruitment
  • Vendor Relationship Management
Work History
Client Success Manager/Digital Project Manager, 01/2022 - Current
Hubbard Interactive/Hubbard Broadcasting St. Paul , MN
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage accounts and maintain satisfaction.
  • Collaborated with project owners and team members for 25 plus projects, to set ambitious but achievable goals.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Planned and arranged meetings with internal and external organizations and individuals, enabling parties to meet and discuss project progress.
  • Managed digital marketing campaigns, monitoring metrics and developing actionable insights, strategic initiatives and methods for improvement.
Program Coordinator, 06/2021 - 01/2022
City Of Eagan Eagan , MN
  • Outreach and relationship building within communities, identifying 15 plus potential partnership, sponsorship and vendor opportunities.
  • Market events and programs using web ads, bulletins, flyers, calendars, and other promotional materials both online and in print.
  • Recruit, hire, train and supervise staff and volunteers, building relationships within teams.
  • Manage web content updates and ongoing site maintenance to provide users with easy information access.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
  • Provide exceptional customer service, ongoing direction, and leadership for program and building operations.
Programs, Inclusion, Community Outreach and Events, 05/2011 - 05/2021
Minneapolis Park And Recreation Board Minneapolis, MN
  • Created, implemented and led youth programs for ages 3-18, including; sports, camps, youth and teen drop-ins, stem, arts, after-school and nature based programs throughout all of Minneapolis.
  • Collaborated with community partners to provide community-based programs to improve access and participation.
  • Monitored program performance and outcomes for successful delivery of services.
  • Assisted in planning and directing events, including coordination of more than 25+ volunteers, vendors and employees.
  • Planned and carried out communications and social media marketing for events department.
  • Assisted with researching grants and grant writing tasks.
  • Provided administrative support and human resources services for new employees in outreach departments.
  • Processed financial payments and invoices for budgeting purposes within departments.
Youth and Events Worker, 08/2017 - 05/2018
Brooklyn Park Recreation And Parks Brooklyn Park, MN
  • Supervised team of 14 part-time employees providing youth programs and community events for Brooklyn Park.
  • Managed multiple priorities including reports, scheduling, fundraising, obtaining community partners and committee work.
  • Provided youth programs which improved with program feedback and evaluations from participants and staff.
  • Promoted programs and activities obtaining new vendors and community partners.
  • Worked on volunteer and events committees, obtaining facilitative and leadership certifications.
  • Designed and implemented efforts to publicize events and promote sponsorships.
Program Assistant/Social Skills Facilitator , 10/2015 - 06/2017
Robinsdale School District Brooklyn Center, MN
  • Led instructional Social Skills programming with 29 classrooms, teaching activities promoting inclusion.
  • Practiced problem solving and communication skills through collaborative youth projects.
  • Developed lesson plans which focused on leadership and self-resolution skills for grades k-5.
  • Managed multiple priorities and communications between staff, students and administration team.
  • Supported school programs, activities and projects, and provided administrative support.
  • Demonstrated sensitivity and responsiveness to others, using best listening and observation skills.

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Resume Overview

School Attended

  • St Cloud State University
  • St. Cloud State University

Job Titles Held:

  • Client Success Manager/Digital Project Manager
  • Program Coordinator
  • Programs, Inclusion, Community Outreach and Events
  • Youth and Events Worker
  • Program Assistant/Social Skills Facilitator

Degrees

  • Bachelor of Science
  • Minor

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