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Client Success Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic Client Success Manager with 7 years' experience in working for various organizations to increase revenue, boost market share and develop profitable client relationships. Proficient in guiding and mentoring employees to prioritize following protocols, procedures and service standards. Diligent in delivering superb customer service and high-quality product and service options to build and retain a strong client base.

Skills
  • Account Management
  • Relationship building
  • CRM
  • Client Relations
  • Service
  • Customer service
  • Customer Service Skills
  • Inside sales
  • Excel
  • Strategic planning
  • Network
  • Policies
  • Presentations
  • Problem resolution
  • Proposals
  • Sales
  • Sales Management
  • Supervision
  • Phone
  • Marketing strateg implementation
  • Product and service expertise
  • Business development
  • Sale expertise
  • Staff management
  • Prospecting skills
  • Goals and performance
  • Sales quota achievement
  • Operations
  • Upselling
  • Merchandising expertise
  • Scheduling
  • Database management
Experience
07/2019 to Current Client Success Manager Core Scientific Inc. | Washington, DC,
  • Work in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
  • Aligned with teams in other departments to create offering meeting needs of lucrative clients.
  • Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
  • Attending and participating in introductory Launch Call with the client and Product Specialist to jumpstart program implementation, understand and align the client’s desired business outcomes, set achievable goals, and establish early rapport.
  • Quarterly (and as needed) calls held by screen share to discuss the program, make professional recommendations, report business outcomes, set goals.
  • Renewal conversations with the client for buy-in with continued success with our program.
  • Holding risk calls with clients and resolving issues that may otherwise result in discontinuation of services.
  • Promptly responding to inbound client questions and concerns by both email and phone.
  • Collaborating with Product Specialist to solve client-facing questions and concerns.
  • Building relationships with clients and achieving loyalty outcomes that help drive the department and company forward.
  • Regularly researched industry to gain consistent education on such important factors as trends, legislation and competitor activity.
01/2017 to 07/2019 Senior Account Executive Performance Food Group | Lyndonville, VT,
  • Developed and maintain strong working relationships with "large employer" accounts/clients while generating inside sales; Continue to manage a portfolio of existing clients.
  • Introduced and sell Corporate Rewards and Incentives program to current clientele.
  • Successfully identify, pursue and acquire relationships by creating an environment in which the needs of the customer are being matched to the products and services Plum Benefits and Working Advantage provides while retaining and expanding future business from current clients; Adopt a long- term perspective in developing mutually beneficial business relationships with others.
  • Achieved and outperform inside sales and revenue goals; daily, weekly and monthly objectives.
  • Assured new client accounts are onboarded and successfully converted to become active clients; set weekly conversion goals against all new leads generated.
  • Assisted with thestrategic execution of new campaigns and products to improve engagement of special initiatives.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Served as liaison between clients and account executives and resolved issues quickly and effectively.
  • Motivated team members to meet and exceed sales targets.
01/2015 to 01/2017 Government Contracts Account Manager Ubiqus Reporting | City, STATE,
  • Maintained and developed relationships with current and future clients, under the supervision of an experienced sales supervisor.
  • Understood clients' needs and coordinate our clients' projects by interacting with the documents production department.
  • Field incoming customer calls.
  • Ensure entry and fulfillment of job orders with clients.
  • Assisted in researching growth opportunities within existing clients.
  • Identified and pursued new leads.
  • Created presentations, proposals and estimates.
  • Participated in client business reviews.
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Identified and analyzed key competitors and related products.
12/2013 to 12/2014 Head Customer Service/ Bookings Agent Cityblast Media | City, STATE,
  • Provided knowledgeable answers to customer phone and email inquiries regarding our products and brand.
  • Followed-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
  • Managed ongoing customer relationships utilizing our CRM tools.
  • Developed collaborative, positive working relationships with staff at our traditional boutiques.
  • Assisted customers with after-sales service issues.
  • Was primary contact for customer inquiries about our products and brand.
  • Booked seminars with real estate companies in the U.S.
Education and Training
Expected in 2011 Bachelor's | Communications University At Albany, Albany, NY, GPA:
Expected in 2006 High School Diploma | Dobbs Ferry High School, Dobbs Ferry, NY GPA:

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76Average

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University At Albany
  • Dobbs Ferry High School
Job Titles Held:
  • Client Success Manager
  • Senior Account Executive
  • Government Contracts Account Manager
  • Head Customer Service/ Bookings Agent
Degrees
  • Bachelor's
  • High School Diploma

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