LiveCareer-Resume

Client Success Manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Pragmatic Client Success Manager highly educated in marketing tools, growth strategies and best practices. Desiring challenging role as passionate problem-solver with the drive to exceed expectations. I am a results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer 5+ years of related experience and pursue dynamic, growth-oriented position.

Skills
  • Microsoft Office Suites
  • Project management
  • Recruiting
  • Sales
  • Data Input
  • HTML/CSS
  • QA Testing
  • Program support
  • Fluent in Amharic
  • JIRA
  • Confluence
  • System implementation
  • Contract development
  • Data evaluation
  • Project management abilities
Experience
Client Success Manager , 11/2019 to Current
WarnermediaUT, State,
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction
  • Reviewed products and user documentation to assess compliance with client success processes
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards
  • Focused on initial value, adoption and retention within a 30-100 day adoption cycle ( included Identify upsell and growth opportunities)
  • Support work; created JIRAs, Bugs and escalations based on product review, client feedback and testing
  • Participated in interviews and training of other Client Success Managers
  • Working with the Tel Aviv office (Support, sales, developers, escalation teams and managers)
Customer Success Manager, 06/2018 to 05/2019
Check Point Software TechnologiesSioux Falls, SD,
  • Help to build out processes for how we onboard Higher Value Customers to obtain a 96% retention rate and renewal
  • Working as a team to set our customers up for success while thinking about how we streamline processes
  • Creating customized resources, tools, training AB adoption for new integrated process
  • Working in the back-end Admin tool to create and edit customer accounts
  • Collaborate with Account Management, Sales, Product, Research, Marketing and Business Operations to ensure the learnings from the field are incorporated into the overall business direction
  • Lead, track, and report on all activity and results in the CRM and use, track and solve tickets in Zendesk from partner team, vendor and AE/AM teams
Client Engagement Specialist, 02/2016 to 01/2019
A.M. BestOldwick, NJ,
  • Connecting buyers and sellers with Premier Agents through phone, text, and emails in an effective, efficient and quality manner via provided tools
  • Adjusted communication style when working with diverse communities to maximize customer comfort and customer service
  • Achieved metrics of 400-550 (Talk time plus dials) a day
  • Gather, analyze, and present customer feedback to the manager to improve internal processes and customer service
Recruiting Coordinator, 03/2018 to 08/2018
Time Warner CableIndianapolis, IN,
  • Scheduling interviews and phone screens working directly with candidates and hiring managers, in some cases arranging travel for visiting candidates
  • Updating candidate records and job postings in recruiting systems and confirming new hires
  • Providing follow-up correspondence to candidates on recruiting status via phone and email
  • Tracking recruiting activities and providing candidate status in a weekly report
  • Coordinating the post-interview debrief meetings and providing debrief materials
  • Identifying opportunities for improving candidates experience and scheduling efficiency
  • Assisting in the coordination of other recruiting activities as needed
Consumer Care Advocate, 08/2015 to 07/2016
Sedgwick Claims Management Services, Inc.Greenwood Village, CO,
  • Identified possible buyers and sellers with IT issues using the Zendesk ticketing system
  • Exceeded daily ticket quota of 50+ a day
  • Educated homeowners, buyers, sellers and renters on the Zestimate via email and phone call
  • Investigated listings and user accounts to prevent fraudulent purchases
  • Presented customer feedback to managers and product teams to improve and increase customer service
Sales Representative, 09/2013 to 10/2014
Syneos Health, IncToledo, OH,
  • De-escalated emotional customers in a professional manner and by going above and beyond
  • Directly approached potential customers walking past the kiosk to increase potential buyers resulting in 7% increase in overall store sales
  • Increased WTR by 55% every month through follow ups for more returns and referrals
  • Effectively communicated AT&T product and promotional deals resulting in an increase of MOM growth profit of 10%
Education and Training
: Information Technology, Expected in
Bellevue College - Bellevue, WA,
GPA:

Project Management, QA Testing, Microsoft Suites, Business Communication

  • Continuing education in project management

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Resume Overview

School Attended

  • Bellevue College

Job Titles Held:

  • Client Success Manager
  • Customer Success Manager
  • Client Engagement Specialist
  • Recruiting Coordinator
  • Consumer Care Advocate
  • Sales Representative

Degrees

  • Some College (No Degree)

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