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client services coordinator resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly skilled and enthusiastic Healthcare Office Manager with 5+ years of experience managing operations in patient-centric medical offices. Successfully oversee budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Skills
  • Business operations and efficiency
  • Safety & building regulations
  • Building good employee relations
  • Financial management and reporting
  • Fundraising events and donations
  • Deposits and inventory management
  • Oversaw & trained staff members
  • Scheduling and coordinating
  • Conduct day, week, and month-end open and closing procedures;
  • Maintains budget with inventory, monitoring, and management;
Work History
Client Service Coordinator-promoted to Office Mgr., 07/2021 to Current
Kaufman Financial Group, , Hilton Head Island, SC
  • Optimizes organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Revitalized inventory management which saves up to 20% on supplies through sourcing deals with vendors.
  • Oversee, process & deposit all donations & grants which can total up to $50,000.00 daily & maintain detailed receipts.
  • Maintains accurate information on 50-60 participates to process their invoices each month for billing.
  • Analyze safety & building regulations to ensure compliance with DHEC
  • Collaborate
Patient Care Coordinator, 01/2019 to 07/2021
Cvs Health, , Savannah, GA
    • Managed daily operating functions of two local offices, and promoted a positive working environment
    • Executed routine bank deposits and process credit transactions which amounted to $300-$10,000
    • Monitored an accurate account of petty cash and make sure preset amount is $100 at end of every month
    • Submitted daily Excel Spreadsheet reports to corporate on transactions, pending payments, and statements involving monthly aging reports
    • Ensured patient satisfaction is at 100% and if not incorporate ways to resolve complaints
    • Collaborated with practitioner on ways to meet or exceed budget for each office
    • Maintained confidentiality with medical records, financial statements and reports
    • Established rapport and relationships with patients and external partners to support medical staff
Clinical Care Coordinator, 06/2017 to 12/2018
Capital Senior Living, ,
  • Provided team support by training three new employees on how to perform excellent patient care
  • Managed back-office inventory to prevent shortages and to keep the team operating efficiently at 100%
  • Demonstrated superior multi-tasking and time management in a high-volume clinic
  • Assisted two physicians with preparation, examinations, and procedures, which totaled 50-60 patients on a daily basis
  • Ensured medical equipment valued at over $20,000 were adequately sanitized and sterilized weekly and in compliance with OSHA Standards
  • Managed patient electronic medical records in accordance with hospital database and HIPAA guidelines.
Restorative Certified Nursing Assistant, 04/2007 to 02/2016
The Cypress Club, , Hilton Head Island, SC
  • Communicated effectively with patients to identify needs and establish comfortability levels throughout therapeutic exercises;
  • Lead team members and was able to delegate tasks effectively;
  • Collaborated with team leaders to formulate strategies focused on helping 25 residents reach their highest possible level of function;
  • Created patient schedules that would help to increase care for all 25 patients weekly;
  • Supported social and emotional needs of patients by providing caring companionship;
  • Responded appropriately to family members when discussing patient care and instructions for discharge;
  • Maintained accurate and thorough documentation of therapy session outcomes to track patients' progress toward treatment goals.
Education
Bachelor of Science: Healthcare Management, Expected in 06/2018 to South University - Savannah, GA,
GPA:
  • Externship Curtis V. Cooper Primary Health completed 240 un-paid hours
  • Relevant Coursework Principles of Management & Leadership in Healthcare Organizations
  • Alumni Association at South University
Associate of Applied Science: Medical Assisting, Expected in 06/2016 to South University - Savannah, GA,
GPA:
  • Relevant Coursework: Administrative and clinical duties in a medical setting & Confidentiality in allied health
  • Member of AAMA (American Association of Medical Assistants)

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Resume Overview

School Attended

  • South University
  • South University

Job Titles Held:

  • Client Service Coordinator-promoted to Office Mgr.
  • Patient Care Coordinator
  • Clinical Care Coordinator
  • Restorative Certified Nursing Assistant

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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