LiveCareer-Resume

client services coordinator resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Skills
  • Types 50 WPM
  • Customer Relationship Management
  • Calm Under Pressure
  • Detailed Meeting Minutes
  • Highly proficient in Microsoft Office
  • Database administration
  • Customer Service
  • Account management
  • Employee of the month
  • Client Meetings
  • Customer Support
  • Database Maintenance
  • Project Management
  • Technologically Savvy
  • Records Management Systems
  • Time Management
  • Scheduling and Coordinating
Education and Training
Golden Gate University San Francisco, CA Expected in 04/2022 Bachelor of Arts : Management, Public Administration - GPA :
Experience
Quadgraphics - Client Services Coordinator
Greenfield Center, NY, 11/2021 - 06/2023

● Was responsible for communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients, triage email and faxes and also assisted clients and sales team place kit orders for our tests

● Contributed to Offsite Phlebotomy, Triage and Kit orders by resolving cases quickly with a sense of urgency

● Built and maintained effective relationships which create a high level of trust with Offsite Phlebotomy vendors, sales representatives, and internal stakeholders

● Works in a team environment and contributes to the department and company goals

● Keeps precise and clear documentation of all email, fax, phone communications and follow up activities

● Adheres to Standard Operating Procedures (SOP’s) related to Offsite Phlebotomy, Triage and Kit orders

● Enters information and upload documentation into Salesforce.com and LIMS

● Communicates professionally and effectively with all individuals, including external customers and internal Guardant Health team members

● Assists with other administrative duties as assigned based on Company needs

● Communicates to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms

● Achieves team and individual goals and monitor personal metrics related to case closure and turnaround times

● Uses problem solving skills to resolve customer complaints and escalated situations

● Demonstrates flexibility and adaptability in a fast-paced dynamic environment

Panjiva - Customer Success Associate
Virtual, PA, 07/2019 - 11/2021
  • Provided phone and email client support for our industry-leading marketplaces: BizBuySell and Biz Quest
  • Assisted with operational and reporting tasks needed to support the business
  • Collaborated with other groups to identify business opportunities and ways to improve our products and enhance the customer experience
  • Fostered successful outcomes that directly served a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors
  • Within my first 7 months with this company, I was appointed an Onboarding Specialist in addition to my other duties
  • I was also appointed team lead and trainer.
Emory Healthcare - Reimbursement Administrative Assistant
Canton, GA, 06/2020 - 08/2021
  • Supported the needs of the Billing Department with administrative functions and processes
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Our full-service billing department included patient and insurance billing
  • This billing had an emphasis on accuracy and timeliness of the full Revenue Cycle billing needs
  • In this position, I also managed record storage (HFCA CMS1500 Form, medical records etc)
  • My accuracy was under 2% errors in over 50,000 claims entered
  • In the short time I was with Curative, I recovered and billed over 1M.
Wix - Call Center Associate
San Francisco, CA, 05/2017 - 07/2019
  • Processed patient verifications with 100% accuracy
  • Assisted management in addressing and resolving patient complaints using conflict resolution
  • Built patient loyalty through customer-centric focused and positive interactions
  • Used Tree/ Baker POS system to upload customer documents
  • Maintained strict confidentiality with customer information.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Lvmh - Database Administrator & Corporate Salesperson
Lansing, MI, 01/2013 - 06/2019
  • Analyzed, implemented and maintained databases at Mixed Bag Designs (NetSuite and Sales Force)
  • Created and terminated new or existing employee accounts
  • Worked along with the technical department in securing data access control for sensitive data
  • Acquired accounts for fundraising efforts
  • Used multi-line phones and assisted employee's inquiries
  • Exceeded all pre-set sales goals
  • Total amount of personal sales goal raised exceeded $500k
  • Was primary contact for all issues or concerns with accounts
  • On September 2015, this position became 100% remote.
  • All duties remained the same
Mahle, Inc. - Product Advisor
Troy, MI, 09/2012 - 12/2012
  • Acquired and maintained a solid level of Microsoft product knowledge
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided customized solutions to new purchasers that meet their needs and exceed their expectations
  • Executed the sales and service strategies of the Microsoft Retail organization
  • Engaged, educated, and empowered both customers and team members alike
  • Elected lead in hosting classes for customers in all subjects surrounding the Microsoft platform.
Sephora Headquarters - Beauty Advisor
City, STATE, 04/2012 - 07/2012
  • Worked in a call center environment in the sales department
  • Recommended products that would complement clients in regard to makeup, hair, skin care and fragrances
  • Constantly met sales goals while offering personalized customer service
  • Processed payments and maintained client confidentiality while creating lasting relationships
  • Reported technical issues with Sephora.com using Share Point.
Journey Ford Lincoln - Product Specialist & Sales Manager
City, STATE, 11/2010 - 12/2011
  • Greeted and consulted with customers providing extensive information on any single new or used car in the dealership
  • Gave thorough demonstrations or test drives. Performed professional closing and customer relations with assistance of management and staff
  • Expertly used CRM Software to manage customer information
  • Completed 75 cold calls per day, setting 2 appointments per week
  • Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
  • Successfully met sale goals in a highly competitive setting
  • Was promoted from a Product Specialist to Sales Manager my 2nd year with the company
Oakland Independence Support Center - Executive Administrative Assistant
City, STATE, 12/2004 - 11/2010
  • Reported directly to the Executive Director
  • Managed director's calendar and prepared meeting agenda and materials.
  • Assisted in providing services for housing, employment, and education for displaced/low income individuals/ families
  • Oversaw all aspects of general office coordination
  • Managed and maintained the Executive Director's calendar and set travel arrangements
  • Prepared invoices, reports, memos, letters, financial statements and other documents using Microsoft Office
  • Successfully wrote a grant proposal that resulted in funding for housing.

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Resume Overview

School Attended

  • Golden Gate University

Job Titles Held:

  • Client Services Coordinator
  • Customer Success Associate
  • Reimbursement Administrative Assistant
  • Call Center Associate
  • Database Administrator & Corporate Salesperson
  • Product Advisor
  • Beauty Advisor
  • Product Specialist & Sales Manager
  • Executive Administrative Assistant

Degrees

  • Bachelor of Arts

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