, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Detail-oriented individual with extensive training and knowledge of medical terminology and exceptional customer service skills. I have a proven track record of taking initiative, improving processes and adhering to procedures.
I consider myself to be hard-working, dependable, a team player and always willing to learn.
10/2020 to 03/2021Client Service Specialist IIColumbia Banking System, Inc. | Manzanita, OR,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained and input accurate record-keeping with proactive attention to client information updates and details.
Coordinated with operations staff to resolve service problems and boost client satisfaction.
Entered customers updated details in Swift and Inspro to track requests, document problems and record solutions offered.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Evaluated accuracy and quality of data entered into agency management system.
Communicated verification and authorization status updates with Case Specialist and Underwriting department to facilitate decision-making for patient admissions and insurance coverage.
Maintained confidentiality of patient finances, records and health statuses.
Communicated effectively with staff, including members of operations, finance and clinical departments.
Affirmed or denied coverage fairly based on thorough investigations.
Tracked all pending authorizations until all data is recovered for review.
Obtained underwriting approval by completing application for coverage.
Reported policy changes and company conditions affecting customer satisfaction.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Adapted easily to new company protocols as they were implemented regularly.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Met and exceeded daily application quotas with maintaining attention to details and data entry to ensure applications/agents are processed correctly with all pertinent information.
06/2019 to 08/2019Teacher Ymca Of Metropolitan L.A. | Los Angeles, CA,
Assisted with coordination and administration of complete dance program.
Adhered to all studio guidelines and legal requirements.
Organized special open houses to gain new clients.
Worked in team-based environment to uphold quality and continuity of service to all clients.
Developed and executed marketing plans to increase studio business.
Initiated new learning methods, promoting total student comprehension while curbing learning time.
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
04/2014 to 08/2019BabysitterTown Sports International Holdings Inc | Astoria, OR,
While going to school full-time I helped my mom babysit my niece and nephew.
Provided healthy and nutritious snacks and meals according to individual needs.
Devised activities that helped promote physical and mental development.
Kept environments safe at all times and removed hazards.
Education
Expected in 05/2017Associate of Science | Pre-Nursing StudiesNashville State Community College, Nashville, TN, GPA:
Dean's List
Graduated with 3.1 GPA
Expected in 03/2018Associate of Applied Science | Surgical Technology Nashville State Community College, Nashville, TNGPA:
I've completed clinicals at Vanderbilt University Medical Center while under the care of a certified Surgical Technologist for the following procedures:
Orthopedics: Application Cast and Debridement
Otorhinolaryngologic - Tympanoplasty, Myringoplasty, Tonsillectomy and Adenoidectomy.
Neurology - Craniotomy
Plastics - Microtia, Ablation and Lesion.
General Surgery - Gastric Bypass, Lymphadenectomy, Cholecydtectomy Laparoscopy
Obstetric and Gynecologic - Hysterectomy, Oophorectomy, Salpingectomy.
I've also completed clinicals at St. Thomas Rutherford, My hands on training under the care of a certified Surgical Technologist includes:
General Surgery- Laparoscopic, Sigmoid Colon Resections, Percutaneous Endoscopic Gastronomy
Obstetric and Gynecologic - Cesarean Section and Labor and Delivery.
Urology - Cystoscope, Transuretral, Resection of Bladder Tumor, Robotic Prostatectomy
Orthopedics - Achillies Tendon Repair, Bunionectomy with Hammer Toe Correction, Amputation of a Leg.
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