Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Detail-oriented individual with extensive training and knowledge of medical terminology and exceptional customer service skills. I have a proven track record of taking initiative, improving processes and adhering to procedures.

I consider myself to be hard-working, dependable, a team player and always willing to learn.

  • Court interpreter Workshop 02/11/2020 - 03/17/2020
  • HIPAA compliant
  • Attention to detail
  • Time management
  • First Aid and CPR certified
  • Safety protocols expertise
  • Passing surgical instruments
  • Biohazardous waste disposal
  • Setting up and operating equipment
  • Infection control protocols
  • Pre-surgical preparation
  • Patient confidentiality
  • Safe sharps disposal
  • Medication administration
  • Pre- and post-surgical counts
  • Neurology awareness
  • Analytical thinking
  • Minor surgery assistance awareness
  • Medical laboratory procedures
  • Fluent in English, Spanish
Work History
10/2020 to 03/2021 Client Service Specialist II Columbia Banking System, Inc. | Manzanita, OR,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained and input accurate record-keeping with proactive attention to client information updates and details.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Entered customers updated details in Swift and Inspro to track requests, document problems and record solutions offered.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Communicated verification and authorization status updates with Case Specialist and Underwriting department to facilitate decision-making for patient admissions and insurance coverage.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Tracked all pending authorizations until all data is recovered for review.
  • Obtained underwriting approval by completing application for coverage.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Adapted easily to new company protocols as they were implemented regularly.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Met and exceeded daily application quotas with maintaining attention to details and data entry to ensure applications/agents are processed correctly with all pertinent information.
06/2019 to 08/2019 Teacher Ymca Of Metropolitan L.A. | Los Angeles, CA,
  • Assisted with coordination and administration of complete dance program.
  • Adhered to all studio guidelines and legal requirements.
  • Organized special open houses to gain new clients.
  • Worked in team-based environment to uphold quality and continuity of service to all clients.
  • Developed and executed marketing plans to increase studio business.
  • Initiated new learning methods, promoting total student comprehension while curbing learning time.
  • Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
04/2014 to 08/2019 Babysitter Town Sports International Holdings Inc | Astoria, OR,

While going to school full-time I helped my mom babysit my niece and nephew.

  • Provided healthy and nutritious snacks and meals according to individual needs.
  • Devised activities that helped promote physical and mental development.
  • Kept environments safe at all times and removed hazards.
Expected in 05/2017 Associate of Science | Pre-Nursing Studies Nashville State Community College, Nashville, TN, GPA:
  • Dean's List
  • Graduated with 3.1 GPA
Expected in 03/2018 Associate of Applied Science | Surgical Technology Nashville State Community College, Nashville, TN GPA:

I've completed clinicals at Vanderbilt University Medical Center while under the care of a certified Surgical Technologist for the following procedures:

  • Orthopedics: Application Cast and Debridement
  • Otorhinolaryngologic - Tympanoplasty, Myringoplasty, Tonsillectomy and Adenoidectomy.
  • Neurology - Craniotomy
  • Plastics - Microtia, Ablation and Lesion.
  • General Surgery - Gastric Bypass, Lymphadenectomy, Cholecydtectomy Laparoscopy
  • Obstetric and Gynecologic - Hysterectomy, Oophorectomy, Salpingectomy.

I've also completed clinicals at St. Thomas Rutherford, My hands on training under the care of a certified Surgical Technologist includes:

  • General Surgery- Laparoscopic, Sigmoid Colon Resections, Percutaneous Endoscopic Gastronomy
  • Obstetric and Gynecologic - Cesarean Section and Labor and Delivery.
  • Urology - Cystoscope, Transuretral, Resection of Bladder Tumor, Robotic Prostatectomy
  • Orthopedics - Achillies Tendon Repair, Bunionectomy with Hammer Toe Correction, Amputation of a Leg.
  • Neurology - Lumbar Laminectomy, Carpal Tunnel Repair.
  • Plastics - Bilateral Breast Reduction, Nasal Tip Lesion Closure for MOH'S
  • Graduated with 3.0 GPA

CPR Certified

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School Attended

  • Nashville State Community College
  • Nashville State Community College

Job Titles Held:

  • Client Service Specialist II
  • Teacher
  • Babysitter


  • Associate of Science
  • Associate of Applied Science

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