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Client Service Representative Resume Example

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CLIENT SERVICE REPRESENTATIVE
Summary
Results-oriented customer service specialist with diverse background in management, customer service and sales. Dedicated to providing excellent customer service, making operational and procedural improvements.
Skills
Accounts Payable & Receivable, Interpersonal Skills, Food Safety, Inventory Management, Loss Prevention, Money Management, Microsoft Excel, PowerPoint, Word, Team Building, Team Leadership, Sales, Web Designing
Experience
Client Service Representative07/2015 to CurrentBank of America
  • Process deposits, payments and check cashing transactions quickly and efficiently for clients.
  • Develop rapport with the customer base by handling difficult issues with professionalism. Assist in financial resolutions with clients.
  • Encourage clients and potential clients to further their relationship with the company.
  • Sole control of the ATM, preform deposit pull, cash replenishment, monthly settlement, supply replenishment, special and surprise count.
Event Coordinator02/2006 to 12/2014MULTIPLE STREAMS, INC
  • Negotiated with Fundraisers directors to set up employee gift fairs.
  • Facilitated employee gift fairs.
  • Increased revenue sales by 35% in a quarter
  • Managed inventory control.
  • Responsible for accounting functions to balance cash flow against daily reports.
Assistant General Manager03/2007 to 08/2012Hyatt Place
  • Managed daily operations of the hotel including: supervised a team of 20 employees, conducted employee training, supply procurement, meeting space maintenance, guest satisfaction, and quality assurance.
  • Assisted with accounting and reporting duties including: Accounts Payable, Accounts Receivable entries and maintenance.
  • Maintained Front Desk and Housekeeping schedules to maximize effectiveness while ensuring bottom line savings where applicable.
  • Evaluated and forecasted food and beverage items to ensure proper inventory turns.
Branch Manager06/1996 to 10/2005Dynasty Results
  • Specialized in promotional and test marketing to business consumers.
  • Supervised 25 sales associates.
  • Conducted daily progression reports with all associates.
  • Recruited and terminated all applicants as needed.
  • Accountable for branch's profits and loss.
  • Trained and developed managerial candidates for branch expansion.
  • Prepared daily and weekly sales report.
Education and Training
Bachelor of Science: Business ManagementCurrentUniversity of PhoenixOnline
Small Business & Entrepreneurship Certificate
Honors: The National Society of Collegiate Scholars (2015 - Present)​
Online Pre-Licensing 20 hours: Life InsuranceSeptember 2011A.D. Banker of AtlantaAtlanta, GACertificate of Completion
AccountingMercer County Community CollegeWest Windsor, N.J
Accounting 1
Business Management
Accomplishments
  • Maintain cash management efficiency by having 100% cash balancing accuracy for six months consecutively.
  • Consistently remained in the top 10 within the region consecutively for bank teller's performance from 12/2016 to 6/2017.
  • Increased revenue by 35% in a quarter.
​
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Resume Overview

Companies Worked For:

  • Bank of America
  • MULTIPLE STREAMS, INC
  • Hyatt Place
  • Dynasty Results

School Attended

  • University of Phoenix
  • A.D. Banker of Atlanta
  • Mercer County Community College

Job Titles Held:

  • Client Service Representative
  • Event Coordinator
  • Assistant General Manager
  • Branch Manager

Degrees

  • Bachelor of Science : Business Management Current
    Online Pre-Licensing 20 hours: Life Insurance September 2011
    Accounting

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