Results-oriented customer service specialist with diverse background in management, customer service and sales. Dedicated to providing excellent customer service, making operational and procedural improvements.
Accounts Payable & Receivable, Interpersonal Skills, Food Safety, Inventory Management, Loss Prevention, Money Management, Microsoft Excel, PowerPoint, Word, Team Building, Team Leadership, Sales, Web Designing
Client Service Representative07/2015 to CurrentBank of America
Process deposits, payments and check cashing transactions quickly and efficiently for clients.
Develop rapport with the customer base by handling difficult issues with professionalism. Assist in financial resolutions with clients.
Encourage clients and potential clients to further their relationship with the company.
Sole control of the ATM, preform deposit pull, cash replenishment, monthly settlement, supply replenishment, special and surprise count.
Event Coordinator02/2006 to 12/2014MULTIPLE STREAMS, INC
Negotiated with Fundraisers directors to set up employee gift fairs.
Facilitated employee gift fairs.
Increased revenue sales by 35% in a quarter
Managed inventory control.
Responsible for accounting functions to balance cash flow against daily reports.
Assistant General Manager03/2007 to 08/2012Hyatt Place
Managed daily operations of the hotel including: supervised a team of 20 employees, conducted employee training, supply procurement, meeting space maintenance, guest satisfaction, and quality assurance.
Assisted with accounting and reporting duties including: Accounts Payable, Accounts Receivable entries and maintenance.
Maintained Front Desk and Housekeeping schedules to maximize effectiveness while ensuring bottom line savings where applicable.
Evaluated and forecasted food and beverage items to ensure proper inventory turns.
Branch Manager06/1996 to 10/2005Dynasty Results
Specialized in promotional and test
marketing to business consumers.
Supervised 25 sales associates.
Conducted daily progression reports with all
Recruited and terminated all
applicants as needed.
Accountable for branch's profits and loss.
Trained and developed managerial candidates
for branch expansion.
Prepared daily and weekly sales report.
Education and Training
Bachelor of Science: Business ManagementCurrentUniversity of PhoenixOnline
Small Business & Entrepreneurship Certificate
Honors: The National Society of Collegiate Scholars (2015 - Present)
Online Pre-Licensing 20 hours: Life InsuranceSeptember 2011A.D. Banker of AtlantaAtlanta, GACertificate of Completion
AccountingMercer County Community CollegeWest Windsor, N.J
Maintain cash management efficiency by having 100% cash balancing accuracy for six months consecutively.
Consistently remained in the top 10 within the region consecutively for bank teller's performance from 12/2016 to 6/2017.