LiveCareer-Resume

client service representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Successful Client Service Representative with 22 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Skills
  • Call Documentation
  • Informational Releases
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Information Updates
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Operational Efficiency
  • Critical thinker
Work History
Client Service Representative, 04/1999 - Current
Maxey Law Office Pllc Lincoln, AL,
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction. Check-in patients in Sorian Financial, prepare bills for billing company.
  • Prepare paper work for Home Health Patient.
  • Maintain accurate record-keeping with proactive attention to client information updates.
  • Coordinate with operations staff to resolve service problems and boost client satisfaction.
  • Process specimens from different entities within Baptist Health and outside hospitals.
  • Data entry specimens and orders test as doctor's prescribe.
  • Process time cards using Kronos System.
  • Buy and arrange suppliers for department.
  • Coordinate drivers for pick-ups.


Lead Phlebotomist, 06/1991 - 06/1999
Ascension (System Office) Anniston, AL,
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Organized daily work based on collection priority.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.
  • Prepared schedule for personnel and assisted Lead Technologist with hiring process.


Phlebotomist, 09/1983 - 09/1991
Regional Medical Center City, STATE,
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Received and imputed specimens to be processed.
  • Organized daily work based on collection priority.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Air Force Medical Technician, 04/1979 - 04/1983
Luke Air Force Base City, State,
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Implemented treatment for emergent medical conditions by thoroughly assessing current patient status.
  • Used first aid and preventive medical procedures to stabilize critically ill patients.
  • Assisted physicians by preparing patients for procedures such as EKGs, phlebotomies, glucose tests and pulmonary functioning tests.
  • Took temperature, gave bed baths, wound care and respiratory. Assisted nurses with patients in Surgical Unit for 2 years.
  • Assisted doctors with minor surgery in a clinic setting, gave shots and assisted with appointments.
Education
No Degree: Medical, Expected in
-
Air Force Medical Tech - Wichita Falls, TX,
GPA:
Status -
No Degree: Business Administration, Expected in
-
Glendale Career College - Glendale, AZ,
GPA:
Status -
High School Diploma: , Expected in 06/1978
-
Miami Senior High School - Miami, FL
GPA:
Status -
Languages
English :
Native or Bilingual:
Negotiated :
:
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Air Force Medical Tech
  • Glendale Career College
  • Miami Senior High School

Job Titles Held:

  • Client Service Representative
  • Lead Phlebotomist
  • Phlebotomist
  • Air Force Medical Technician

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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