Client Service Representative Resume Example
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CLIENT SERVICE REPRESENTATIVE
Summary
Enthusiastic Client Service professional with over 5 years of client interface experience. Well-versed in health care products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Skills
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Experience
06/2020 - CurrentClient Service RepresentativeCae | Seattle , WA
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on the doctor and customers availability.
- Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
- Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
- Scheduled patients in office hours/clinical zoom/& medisoft system and updated pertinent details related to insurance, payment histories and personal or confidential information.
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Entered information into computer databases.
- Implemented practical file system, promoting smooth data gathering and presentation creation.
- Recognized by management for providing exceptional customer service.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared examination and patient rooms for psychiatric procedures, checking supply availability and laying out instruments.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Recorded complete medical histories, progress notes and assessment details in the EMR system.
- Replenished office supplies and kept every room patient-ready for optimal operations.
- Conducted thorough physical evaluations and collected patient information to facilitate smooth and effective visits.
- Ordered laboratory testing, physical assessments and specialist consults to help diagnose and treat patients.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2015 - CurrentHome Health AideSunrise Senior Living | Staffordshire , VA
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Improved patient outlook and daily living through compassionate care.
- Furnished personal care to clients within private home settings and championed patient independence and well-being.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Monitored and reported clients' progress.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Planned optimal meals based on established nutritional plans.
- Administered necessary medications as directed by care plan.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Documented client progress in charts and logbooks.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Patient is my uncle; I help with him on my off days and when I pick up my kids
02/2019 - 11/2019Business Development RepresentativeWorldwide Express | Naples , FL
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Escalated complex issues and set up appointments for further service.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Updated accounts with recent information and processed customer payments.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on service plans, including upgrades.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Documented conversations with customers to track requests, problems and solutions.
- Contacted customers about potential service upgrades, services and account changes.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Applied good listening skills to determine customer preferences and financial limits.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
11/2017 - 02/2018ReceptionistEastern Metal Supply | Stow , OH
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Scheduled and confirmed appointments.
- Rendered information to callers and drafted office emails.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education and Training
Associate of Science: Cosmetology Education
Navarro College | City, State
Navarro College | City, State
Bachelor of Arts: Education
Texas A&M University - Commerce | City, State
Texas A&M University - Commerce | City, State
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Resume Overview
School Attended
- Navarro College
- Texas A&M University - Commerce
Job Titles Held:
- Client Service Representative
- Home Health Aide
- Business Development Representative
- Receptionist
Degrees
- Associate of Science : Cosmetology Education
Bachelor of Arts : Education
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