Focused and dependable professional with a proven track record in Nuclear Medicine, Medical Transcription, and Client Service Representative Work in a general practice Vet Hospital, as well as Emergency. Highly-qualified and proficient in office settings, customer relations, and conflict resolution. Knowledgeable in medical terminology and services to support and address customer inquiries and concerns.
Detail-oriented with experience coordinating phone calls, prioritizing customer issues, working as a team player, and also independently. Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Skilled in data-entry, computer, and scheduling.
Have one on one experience with animals (especially cats) through volunteer rescue work for many years. Assisted with clinics for spay/neuter, and assisting with holding and other tech skills.
Worked in smaller general practice vet office as lead receptionist through transition of practice being bought out and new management.
Was responsible for schedules of CSR's and the front office duties to be assigned accordingly. Handled money exchange daily and managed bank deposits, as well as petty cash.
Answered phones, scheduled appointments, checked patients in and out, cashed out clients. Managed ordering of pet food weekly.
Met weekly with management and tech supervisor to put plans in action as needed and review practice ongoings and needs and wants.
Work part-time at MRFRS to include all aspects of feline care. Approve applications, work with the public for cat matches for family adoptions, process paperwork, emails, computer skills, phone answering, questions and answers. Work with cats in socializing and behavioral issues to help better adoptions. Do medications and injections for cat medical issues. Help with intakes of new cats into the shelter.
A very busy shelter that involves multi-tasking every minute and constant movement to help and assist volunteers, co-workers, and clients that come in to assist with cat choices and meet and greets.
License/Certification: NMTCB - Licensed as CNMT by the Nuclear Medicine Technologist Certification Board on 9/26/1985.
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