I love staying organized and make everyone’s life easier. It brings such a genuine joy to my heart to take a burden off of loved ones’ shoulder and I will always do anything to enhance that. Work is not different. There aren’t many things that can grow a company the way that trust and dependability can, and I pride myself in being so dedicated to both.
My first goal as a Client Service Manager has always been to make sure that the client/patient gets what they are asking.
When I get into a job, I want to know everything. What can I do? How can I do it? I make sure to be precise and detail-oriented. I strive to make my reputation at work by keeping open line of communication with teammates and folks in different functional roles.
Sometimes I find I can still learn new things when a teammate comes in with a fresh perspective, and I seek to give credit and elevate those who have something new to contribute.
Skills
Proficient in Word, Excel, Outlook, Interactant, POC Payroll
Account management
Client relations and retention
Training programs
Conflict resolution techniques
Skilled multi-tasker
Training and coaching
Management of remote employees
Meticulous attention to detail
Quality assurance controls
Customer Service
Deadline-oriented
Schedule coordination
Hospitality Management
Communication
Planning
Leadership
Problem-Solving
Teamwork
Patient Assessment
Organization
Decision Making
Experience
9/18/17 to Current
Client Service ManagerBrown And Caldwell – Alexandria, VA,
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Oversaw address of customer requests for friendly, knowledgeable service and support.
Drove customer escalations to resolution by engaging directly with clients.
Revised department schedules to maximize coverage during peak hours.
Scheduled appointments to meet customer needs and resolve key concerns.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Interviewed, hired and trained new quality-focused customer service representatives.
Understanding and ensuring adherence to the agreed plan of care for each client in your caseload.
Partnering and communicating with all members of the clients circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies.
Monitoring and escalating changes in your clients plan of care, services or condition.
Conducting home visits and safety checks.
Ensuring proper documentation and record-keeping for agency payers.
Recruitment, screening and selection of direct care staff based on Agency and external referrals.
Determining schedules and adequate staffing and processing completed visits for payment.
Providing consultation and training to Direct Care Staff to ensure quality care and service Monitoring staff, identifying problem situations, and assisting in problem solving for optimum outcomes.
Evaluating job performance of staff and providing performance reviews, corrective action, or other disciplinary/performance appraisals and counseling.see less
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Offered students personalized educational, behavioral and emotional support.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Organized and distributed homework, textbooks, classroom supplies and other learning materials.
Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
• Manage and maintain a WE student caseload for BFET and Worker Retraining
Assist students with completion of processes required by state agencies related to their funding source, such as DSHS and ESD
Determining eligibility for the program
Draft an education plan and monitor progression to completion
Monitor satisfactory academic progress
Provide academic advising based on student's education plan
Assist students in assessing their skills, abilities, and experience to determine education needs that will lead to employment in high demand occupations
05/2015 to 09/2015
Executive Assistant to the Managing DirectorCisco – City, STATE,
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Revised and maintained master calendar for client appointments.
Detailed and arranged travel arrangements and venue reservations for conferences and seminars.
Set up meeting and event logistics for senior management and updated calendars.
Restocked office and break room supplies to maximize team productivity.
Managed daily invoices, reports and proposals.
Supported auditors during review process with clerical support.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Oversaw executive schedules for team of company leaders.
Recorded and maintained updated information on company services.
Managed incoming and outgoing correspondence, including mail, email and faxes.
9/16/16 to 9/18/17
HR & Quality Assurance CoordinatorRescare Homecare – City, STATE,
Assists applicants with the hiring process and ensures completion of each step on the “road to employment” (ex. pre-employment screening, interviewing, job offer, licensure, reference checks, screenings, etc.)
Acts as face-to-face applicant support at the branch level
Conducts local recruitment activity including pre-screening applicants and outreach to current and former employees regarding available opportunities
Represents the local branch in Job Fairs/Hiring Events/Local Staffing Initiatives
Maintains up-to-date employment records (personnel, medical/confidential, I-9, WOTC, etc.)
Completes data entry in required employment, payroll and scheduling systems (ADP Enterprise, Point of Care, Cornerstone, etc.)
Coordinates required training, screenings and certification completions
Ensures compliance with Federal, State & ResCare requirements (initial and annual compliance, ResCare-specific mandates)
Conducts periodic/scheduled audits of employee files
Conducts suspicion of use screening/facilitate on-site drug alcohol testing
Education and Training
Expected in 05/2016
Associate of Arts: Healthcare Bellevue College - Bellevue, GPA:
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