Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills, training staff and volunteers. Experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Bilingual- Spanish and English
Customer-service oriented
Time management
Accounts payable / accounts receivable
MS Word, Excel, Powerpoint, Outlook
Presentations and Public Speaking
Education
Walla Walla Community CollegeWalla Walla, WAExpected in 2019 – –Associate of Arts:Health And Social Services - GPA:
McLaughlin High School Milton-Freewater, OR, Expected in 2010 – –High School Diploma: - GPA:
Certifications
CPR/First Aid
Domestic Violence & Sexual Assault Training
NAMI-National Alliance on Mental Health
Work History
Brown And Caldwell - Client Service Manager Troy, MI, 12/2019 - Current
Built client relationships by responding to inquiries, identifying and assessing client's needs, resolving problems, and following up with potential and existing clients.
Partnered with local leaders to deliver services that support company objectives and consistent with corporate values.
Maintained client files, audits, records of client interactions, client notes, and other information.
Handled complaints, provided appropriate solutions and alternatives within appropriate time, and followed up to achieve best resolution.
Reviewed and edited all training materials for accuracy and company policy compliance.
Coordinated ongoing technical training for staff members.
Connected clients with services in preferred language to provide sense of ease throughout care experience.
Deliver exceptional level of service to each client by listening to concerns and answering questions.
Aimbridge Hospitality - Front office Information Coordinator Peoria, AZ, 04/2018 - 04/2019
Receive all Monies Coming into company, Reviewing tenant ledgers for accurate placement.
Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
Answered telephone inquiries from tenants, clients, vendors and the public.
Greeted incoming clients in a professional manner and provided friendly, knowledgeable assistance.
Provided clerical support to company employees, including copying, faxing and file management.
Answered inquiries and addressed, resolved and deescalated issues.
Negotiated tenants account to devise repayment plans and minimize collections receivables.
Maintained high volume of calls to meet demands of busy group.
Sunrise Senior Living - Front Desk Agent/Night Auditor Cary, NC, 05/2017 - 12/2018
Served as public Representative of Hotel.
Verified accuracy of financial data.
Answered customer telephone calls promptly and appropriately.
Completed diverse tasks on daily basis to serve customer needs. housekeeping, managing returns/exchanges, complaint resolution, special requests, and translating for housekeeping on a regular basis. etc
Collected deposits, fees and payments.
Assisted other hotel personnel in various capacities including overseeing the entire front desk when management was unavailable and handling purchases at the gift shop.
Fast paced work environment.
Balanced accounts and conducted nightly audits to keep bookkeeping current and accurate.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Provided detailed daily departmental reports and updates to senior management.
Maintained financial accuracy by collecting deposits, fees and payments.
Wheatland Village - Caregiver (CNA) City, STATE, 04/2011 - 06/2013
Assisted patients with bathing, dressing, hygiene and grooming.
Worked to improve and enhance patient lives through effective and compassionate care.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Built strong relationships with clients to deliver emotional support and companionship.
Affiliations
Board Member - Walla Walla Homeless Alliance - Current
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