LiveCareer-Resume

client service manager resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Skills
  • Strong experienced customer service professional with strong leadership and
  • Relationship- building skills. Highly skilled and enthusiastic about ensuring
  • Optimal customer service. Energetic team player with optimal organizational
  • Self- Motivated
  • Trauma Informed
  • Data Entry
  • Verbal communication
  • Written communication
  • E-mail
  • Fax
  • Maintain inventory
  • Clinical support
  • Organizational
Work History
Client Service Manager, 05/2019 - 04/2020
Manulife Boulder Junction, WI,
  • Supervises front desk crisis intervention specialists
  • Aids Client Support department to provide appropriate and trauma informed crisis intervention services to sexual assault survivors in person or on phone as well as with staff members exposed to secondary trauma
  • Coordinates office activities to ensure office operations (opening doors, front desk coverage, and coordinates counselors' and advocates schedules, waiting area)
  • Maintain inventory of office supplies and place orders for staff when necessary
  • Assist with grant management and reporting as requested
  • Coordinates internal monitoring system, make reminder calls, schedule appointments, reschedule appointments, and/or cancel appointments
  • Collecting employment and tax information Ensuring background and reference checks are completed Preparing new employee files Overseeing completion of compensation and benefit documentation Orienting new employees to organization (setting up designated log-in, workstation, email address, etc.)
  • Recruited and screened qualified potential employees
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Answered and directed 75 outbound and inbound phone calls per day
  • Resolved scheduling problems, improved operations and provided exceptional client support
  • Maintained excellent attendance record, consistently arriving to work on time
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities
  • Mentored departmental team, boosting efficiency, success and morale among employees
  • Kept stakeholders up-to-date on details pertaining to client projects
  • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
Clinical Documentation Specialist, 08/2018 - 04/2019
Trinity Health Corporation Niskayuna, NY,
  • Collect wound assessments based on payer requirements Assess wound progression for patients on V.A.C
  • Therapy Develop and manage customer relationships creating loyalty with Clinical Providers Collaborate with other KCI team members to provide continuity of care,
  • Resolving higher level account management issues, and communicating physician call support
  • Effectively using business and clinical data in accordance with KCI policies Meet weekly/monthly/quarterly activity expectation based on past due percentages, aged doc count percentages, and average of assessment submissions,
  • Identifying additional wounds with designated Post-Acute Clinical Providers Providing clinical support and education to Post Acute Clinical Providers
  • Managed electronic clinical documentation and uploaded changes or updates using Saleforce
  • Communicated with healthcare staff, including physicians, nurses and other caregivers to explain importance of accurate and clear documentation
  • Questioned physicians regarding missing or unclear health record documentation and requested further information for clarification purposes
  • Maintained accuracy, completeness and security for medical records and health information
  • Kept accurate log of all requests for medical information and records
Care Coordinator, 10/2017 - 08/2018
Nascentia Health Buffalo, NY,
  • Receives and responds to escalated Care Coordination inquiries from all communication venues: e.g
  • Phone queue, portal, claim queue, department e-mail box or fax Coordinates and assists initial screening of complex case screening and UM requests via all communication venues; as well as administrative preparation for clinical staff Conducts in-bound and out - bound calls for program requirements including, but not limited to: patient scheduling, surveys / screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients
  • Educated families and patients regarding conditions, symptoms and care plans
  • Worked with patients and families to develop future plans and discuss care actions
Education
Associate of Science: Surgical Technology, Expected in 2013
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Brown Mackie College - San Antonio, TX,
GPA:
Status -

Active member in AST Graduated Honors, GPA: 3.5

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Resume Overview

School Attended

  • Brown Mackie College

Job Titles Held:

  • Client Service Manager
  • Clinical Documentation Specialist
  • Care Coordinator

Degrees

  • Associate of Science

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