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Client Service Manager Resume Example

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CLIENT SERVICE MANAGER
  • https://www.linkedin.com/in/thinh-t-08230a62/
Skills
  • Accounts Payable
  • Accounts Receivable
  • Accruals
  • Billing
  • Budgeting
  • Client Relations & Support
  • Office Administration
  • Proficient in Microsoft Office Suite (Word 80 WPM, Excel, Outlook)
  • Microsoft Dynamics AX
  • Basware Software
  • DocuSign
  • Angus Systems
  • IVisitor
Professional Summary

Experienced Client Service Manager with excellent administrative and cross-functional communication skills. Highly effective at juggling multiple projects at once. Known for detail-oriented work and creative problem solving. Practices strong sense of judgment, tact, discipline, and sensitivity in all matters of discretion. Adept at building and nurturing strong interdepartmental relationships with Procurement, Leasing, Asset Management, Accounting & Design and Construction teams.

Work History
Client Service Manager, 01/2019 to Current
Company Name - City, State

520 Madison is an iconic 43-story office high-rise with space of over 1 million square feet, located in the Plaza District of Midtown Manhattan.

  • Review monthly variances in property rent roll and secure sundry revenue by analyzing pricing, lease expenses, and billing.
  • Assemble bi-annual operating expense and true-up packages to send to tenants.
  • Report to senior management on performance, budget variances, tenant arrears, tenant retention efforts, and property conditions.
  • Conduct property walk-throughs, inspections and coordination of maintenance work.
  • Review proposals, bids, and execute contracts.
  • Facilitate leasing tours to work towards building relationships with potential client decision makers.
  • Execute client relations programs consisting of building events, hospitality initiatives and programming.
  • Assist with annual budgeting such as Repair & Maintenance contracts and projects, customer billable income/expenses, building office expenses, and hospitality programming.
  • Manage existing and foster new relationships with tenants, vendors, and building staff.
  • Responsible for direct management of Client Service Coordinator and operational oversight of ~ 100 security, cleaning, and engineering staff.
Office Manager, 07/2017 to 12/2018
Company Name - City, State
  • Maintain all aspects of the building office, including office phones, mail and copy services and contracts, equipment, vendors and tenant files.
  • Manage accounts payable and receivable for the property and reconcile outstanding issues with vendors and the accounting department.
  • Process invoices and prepare monthly accruals in a timely manner, confirming charges against existing contracts, budget and proposals.
  • Maintain the customer portal to ensure current building communication and procedures are available to our customers.
  • Monitor, assign and dispatch Angus work orders to appropriate departments.
  • Oversee third-party service providers to ensure that premium standard services are delivered to the occupants and users of the building.
Administrative Assistant, 09/2014 to 07/2017
Company Name - City, State
  • Draft, merge, and mail all tenant correspondence.
  • Develop and foster tenant relationships by coordinating with building staff in delivering timely and quality service.
  • Schedule all multi-level tenant move-ins and move-outs, tenant construction work, and all building contractor access utilizing daily access report / internal memo.
  • Oversee new customer onboarding procedures.
  • Coordinate and maintain all building contractor, tenant, and tenant construction Certificates of Insurance.
  • Manage permits, rules & regulations, compliance requirements for building, projects, and vendors.
  • Manage building security system including granting access, executing terminations and general activity monitoring.
Sales & Marketing Specialist, 01/2012 to 01/2014
Company Name - City, State
  • Oversaw sales, margin, variety, and service level to over 600+ nationwide retail chain locations including (but not limited to) Target, Kroger, Giant Eagle, Shaw's, Market Basket, and Tops.
  • Prepared projections recognizing current sales trends and direction of future trends.
  • Collaborated with Sales, Purchasing, Logistics and internal data teams and determined requirements for effective distribution and replenishment for new item rollout.
  • Assisted Retail Manager in delivering timely results and reporting for all initiatives related to sales, communicating quantitative data in clear and concise manner.
  • Assisted with training and development of new employees.
Education
Bachelor of Arts: : 2009California State University - City, State
Communications Discipline: Culture, Rhetoric and Public Affairs
CERTIFICATIONS & EXTRACURRICULARS
  • 2017 – 2021 Notary Public
  • 2016 – 2020 Actively pursuing dual RPA/FMA designations through BOMI International
  • 2019 Habitat for Humanity of Greater Newburgh Newburgh, New York
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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Client Service Manager
  • Office Manager
  • Administrative Assistant
  • Sales & Marketing Specialist

Degrees

  • Bachelor of Arts : : 2009

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